Mehlville Modern Dentistry

February 15, 2017VIA EMAIL: [email protected]: Dispute Resolution DepartmentNBroadway, Suite 2060StLouis, MO 63102RE: [redacted] CASE ID NO.: [redacted] Dear Revdex.com,Our records reflect a release has not been executed authorizing anyone to speak to you regarding [redacted] and her daughter [redacted] Pursuant to the Health Insurance Portabilityand Accountability Act of 1996, no specifics regarding [redacted] and her daughter [redacted] may be provided to youIf [redacted] would forward an appropriatelyexecuted HIPAA release for her and her daughter [redacted] , Mehlville Modern Dentistryand its affiliated practitioners would be happy to respond to the complaint [redacted] filedwith the Revdex.com.Mehlville Modern Dentistry is committed to providing quality service and achieving the highestservice standardsOne of the ways in which we continue to improve our service is by listeningand responding to the views of our patientsAs such, upon receipt of an appropriately executedHIPAA release, we look forward to the opportunity to provide substantive response in thismatter.Respectfully,Mehlville Modern Dentistry

February 15, 2017VIA EMAIL: [email protected]: Dispute Resolution Department211 N. Broadway, Suite 2060St. Louis, MO 63102RE: [redacted] CASE ID NO.: [redacted]Dear Revdex.com,Our records reflect a release has not been executed authorizing anyone to speak to...

you regarding[redacted] and her daughter [redacted]. Pursuant to the Health Insurance Portabilityand Accountability Act of 1996, no specifics regarding [redacted] and her daughter[redacted] may be provided to you. If [redacted] would forward an appropriatelyexecuted HIPAA release for her and her daughter [redacted], Mehlville Modern Dentistryand its affiliated practitioners would be happy to respond to the complaint [redacted] filedwith the Revdex.com.Mehlville Modern Dentistry is committed to providing quality service and achieving the highestservice standards. One of the ways in which we continue to improve our service is by listeningand responding to the views of our patients. As such, upon receipt of an appropriately executedHIPAA release, we look forward to the opportunity to provide substantive response in thismatter.Respectfully,Mehlville Modern Dentistry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 14, 2017VIA EMAIL: [redacted]Revdex.comAttn: Dispute Resolution Department211 N. Broadway, Suite 2060St. Louis, MO 63102RE: [redacted] CASE ID NO.: [redacted]Dear Revdex.com,Customer service is important to Mehlville Modern Dentistry and we strive to ensure our patientsare happy with all aspects of treatment. It is unfortunate that Mrs. [redacted] is dissatisfied with theservices we recommended for her daughter, [redacted].Specifically, [redacted] was diagnosed with the need for three (3) one surface cavities on herlower arch. We explained to Mrs. [redacted] that they were very small cavities, and conservativelycould be watched, or we could take care of them proactively to avoid further implications.It is important to note; [redacted] was set to start orthodontic treatment so her Orthodontist wasrequesting a cavity clearance form and therefore, we are required to report what the evaluatingclinician had found.Mrs. [redacted] requested a copy of her radiographs shortly thereafter to have [redacted] seen byanother office for a second opinion. With respect to the fact that [redacted] went to another dentaloffice and was given a different diagnosis, the practice of dentistry is by nature one that providesgreat latitude of treatment possibilities, including conservative treatment plans and lessconservative treatment plans. This however does not indicate that one professional opinion ismore or less appropriate than the otherNevertheless, we are confident that the diagnosis provided was within the professional purviewof the attending clinician’s clinical perspective and that he would not diagnose treatment if therewas not a concern.As Mrs. [redacted] is requesting that we refund for [redacted]'s visit we are in agreement thatrefunding her insurance the cost of the exam is an acceptable compromise due to the soledifferences between two professional opinions. Mehlville Modern Dentistry is in the process ofrefunding Mrs. [redacted]’s insurance for the examination and radiographs taken on [redacted] as agood faith gesture.Respectfully,Mehlville Modern Dentistry