Meier Lawn Service

There was action taken under the terms of the merchant agreement based on concerns with advanced sales and questions regarding rental funds which are to be held in an Escrow Account until the renters have completed their vacation stayWe have requested information regarding the verification of the sales and confirmation the funds remain in the escrow account from Aloha [redacted] Properties and Ms [redacted] as the owner of Aloha [redacted] PropertiesAs of this date she has not provided the requested information and we remain concerned with funds availabilityWe have been continuing our efforts to work with Ms***Please change the contact to me as today will be Suzie’s last day with NewtekThanks [redacted] | Chief Credit and Risk Officer of Merchant ServicesPhone: (414) 831-|Fax: (414) 831-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
All of these credit card transactions are RENT PAYMENTS, not services, and each card holder (guest of our vacation rentals) has signed a rental agreement and received confirmations that the rents are non-refundable within days prior to arrival.These rental funds are used to pay for the rental home expenses: yard, pool, cleaning, utilities, cable TV, Internet, repairs, etcprior to the guest arrivalHere it is Jan and we have not yet received the rents for January! Most of our guests have come and gone already and my company has had to come out of pocket for thousands of dollars of preparations for these arrivalsI am the one at risk here and so are my owners, not NewTekThese funds should have been in my owner’s property management account months ago to pay for these things.He states that “they are working with me”, yet, I provided a full accounting on December 4th and I have to hound them for my rental money.See below:Newtek has done irreparable harm and has put my company in jeopardy.*** ** *** *
*** Properties#Kawaihae Village,Kamuela, HI 96743www.HawaiiOceanfront.comReservation Desk: 808-882-7773RESERVATION DESK : [email protected] - PM Monday - Friday***'s Email: aloha***[email protected]***'s cell:

Newtek is in receipt of the complaint and have reached out to Mr*** *** at the businessWe do not have an employee or agent by the name of *** *** and the complain does not appear to be accurateThe purchase date is reflected as 7/1/2015, yet our agreement with the Metal Tech Custom and
*** *** is only dated May 11, 2016.As of the date of this response, Mr*** has not requested the account be closed and has not requested a refundAlbeit he would not be entitled to a refund and certainly not one for $10,The credit card processing fees have not approached $10,in the past eleven months. An additional response could be possible with an accounting of how the $10,is tied to this complaintNewtek has paid Mr*** in excess of $46,and have not withheld any amounts due to Mr*** *** or Metal Tech CustomI will be happy to talk to Mr*** if he calls my officeThe direct line is ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr*** is holding my rental funds hostage and me hostage.The card holders sign a rental agreement and also receive a reservation and confirmation stating that the rents are non-refundable days prior to arrival.The property expenses must be paid during the month preceding the arrival, as well as, the month of arrival to prepare for the guest stay and take care of the property.No where is there any promise made that the cardholders funds are held in an escrow account until AFTER their stayThis is untrue
Attached are copies of our documents with the customers
Regards,
*** ***

We continue to work with Ms*** as the services / condo rentals are fulfilled and Newtek releases funds upon the fulfillment of the servicesThe actions taken were to protect consumers who’s funds were accepted for payments in advance of services being providedThere were specific reasons that led to questions as to the availability of funds to fulfill the obligations of Aloha *** Rentals which is the subject of this complaint and the company that Ms*** *** owns.The final resolution and release of all funds will likely go thought the end of February which is how far in advance payments were made by consumers to Ms***’s companyAloha ***It is and has always been Newtek’s position that as services are fulfilled, funds will be released in full

I have processed the desired refund to this customer and they should see the $by End of Week if not beforeWe have reached out to the customer to advise her of this resolution

There was action taken under the terms of the merchant agreement based on concerns with advanced sales and questions regarding rental funds which are to be held in an Escrow Account until the renters have completed their vacation stay. We have requested information regarding the verification of the...

sales and confirmation the funds remain in the escrow account from Aloha [redacted] Properties and Ms. [redacted] as the owner of Aloha [redacted] Properties. As of this date she has not provided the requested information and we remain concerned with funds availability. We have been continuing our efforts to work with Ms. [redacted]. Please change the contact to me as today will be Suzie’s last day with Newtek. Thanks [redacted]| Chief Credit and Risk Officer of Merchant ServicesPhone: (414) 831-3956 |Fax: (414) 831-3901