Meigs Center Ltd. Ptrs.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am rejecting this response because the dealership is hiding behind the "as is" claimI acknowledged the "as is" in my complaintThey are skirting around the issue that I was not permitted to test drive the vehicle prior to purchase, even around the parking lot, after the salesman offered me the opportunity to drive around the parking lotI feel that was a deliberate attempt to hide the issue with the differential from me (as the noise from a bad differential is noticeable) in order to facilitate the saleIn addition, they PASSED the vehicle for a PA inspection when it had a hole in the muffler and bad lower control arm bushings Regards, [redacted]

To whom it may concern:In regards to ID# ***, we repaired a *** *** * to
the right rear side of the vehicleUpon disassembly, the tail lamps needed to
be removedBoth tail lamps were removed and determined undamagedHowever,
upon disassembly, the technician working on the vehicle
noticed prior damage to
the right rear tail lamp pocket and right side quarter panelThe technician
brought this to my attention and I took photos of the poor prior repairs done
to this vehicleI called in a supplement to *** *** InsurancePrior to the
insurance company arriving, the technician grinded some of the paint off of the
right rear quarter panel and revealed an excessive amount of body fillerThis
vehicle had been poorly repaired to the right rear side, prior to the current
accidentWhen a adjuster from *** *** arrived, we showed him the poor prior
repairs done to this vehicleThe adjuster refused to give us extra repair
time, dealing with the poor prior repair to fix damage related to the claim. I then proceeded to call the customer and inform him that
a adjuster came out to the shop for supplemental damageI informed the
customer of the poor prior repairs on the right rear side of his vehicleThe
customer was completely unaware that his vehicle had been previously repaired
I told him that *** *** refused to give us extra repair time to fix damages
that were not properly repaired from a previous accidentI told him we will do
our best with the time given to repair his vehicle in acceptable qualityThe repairs to the vehicle did come out very nicelyThe
vehicle was then reassembled and delivered to the customerThe customer seemed
pleased with repairs, as he did not have any complaints at deliveryThe
customer then called the shop here approximately months after repairs,
stating his right rear tail lamp has a leakHe stated that there was moisture
inside the right rear tail lampWe told the customer to stop in, so we can
have a look at itThe customer stopped in the following day with his fatherI
opened up the file on repairs that we made to his vehicle, to see exactly what
we repairedI then informed my manager about the situation and told him that
we only removed and re-installed the right rear tail lamp to make repairsWe
can’t warranty a part that was not replaced, only removedHad the technician
noticed any damage to the right rear tail lamp, he would have brought it to my
attention that it would need replaced, which was not the caseI then, went out
the customer and his father and informed them both that we cannot replace the
tail lamp, because we only removed and re-installed it, not a replaced partI
told them both that they can contact their insurance company, to see if they
might approve replacing the tail lampI don’t understand how the customer can now say that
repairs we did were poorThat should have been something he brought to our
attention at time of delivery, if it was unacceptable to him, at which point we
could have fixed whatever didn’t meet his expectationsAlso, when the customer
called here to inform us of his right rear tail lamp having moisture inside, we
welcomed him to stop by and see what we can do to resolve this matterWhen he
stopped in, he was greeted at the front desk and helped immediatelyThe
customer was also kept informed during the repair process and notified him of
poor repairs done to his vehicle, at some point in the pastUnfortunately, we
cannot warranty a part that was not replacedThe vehicle is a and parts
will wear out over time, which is beyond our control and responsibility.I thank you for your time in this matter.Regards,David M***

Dealership told Us that  the problem we haveon our car is factory defect
and it will be fixed at no charge. They did replace the parts and after
called me and told me to pick up a car. But They also told me that 
there will be $600.00 charge. The reason was that car has branded...

title.
They serviced this car multiple times, they had all cars information
and registration, and made us wait for the replacement parts for two
month and told us at the beginning  that it would be covered by Ford. We
could not afford the cost and told them to put back the old part, so
they did. Now car is not driving, we can't drive it out of the dealers
lot. I asked them to get that car back in same condition that  it was 
when I turned in for repair, but they refused to do anything until I pay
them for what it supposed to be covered by factory as they said at the
beginning.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am rejecting this response because the dealership is hiding behind the "as is" claim. I acknowledged the "as is" in my complaint. They are skirting around the issue that I was not permitted to test drive the vehicle prior to purchase, even around the parking lot, after the salesman offered me the opportunity to drive around the parking lot. I feel that was a deliberate attempt to hide the issue with the differential from me (as the noise from a bad differential is noticeable) in order to facilitate the sale. In addition, they PASSED the vehicle for a PA inspection when it had a hole in the muffler and bad lower control arm bushings.
Regards,
[redacted]

Have contacted customer they are correct we will be paying for new engine for them  Robert D[redacted] Please send future correspondence to [redacted]@chapmanautogroup.com

May 16, 2016Dear [redacted]I have supplied documents signed by [redacted] on the purchase of vehicle vin# [redacted] on November 24, 2015. All documents are signed by [redacted] and she was fully aware no warranty was implied or written, She agreed to take 100% of responsibilityFor all...

repairs to this vehicle.Sincerely,Raymond G.