Meineke Car Car Center

From: [redacted] Sent: Wednesday, August 06, 8:AMTo: href="mailto:[email protected]">[email protected]: complaint # [redacted] I want to close out my complaint The dealership has been very nice and flushed out the transmission and cleaned it and it seem to fix the problem My son didn’t blow out the transmission in which they try to blame my son, and they didn’t charge me for the services Thank you so much for your time [redacted] [redacted] Finance and Payroll Administrator

SUGGESTED TO CUSTOMER BOTH DRIVE AXLES BECAUSE BOOTS WERE TORNCUSTOMER RETURNED TO A LOCAL SHOP WHERE SOME REPAIRS WERE DONETHAT THE MANAGER TOLD THEM (THE CUSTOMER) BOOTS WERE DELIBERATELY CUT ONLY ON SIDECUSTOMER RETURNED TO MEINEKE FOR FULL REIMBURSEMENTI AGREE THE AXLE BOOT LOOKS LIKE IT WAS INTENTIONALY CUT OR MAYBE SOMETHING OFF THE ROAD COULD SLICED THE BOOTMEINEKE HAS STRONG POLICIES ABOUT HOW WE CONDUCT OUR INSPECTIONS AND PROCEDURESIF THE TECHNICIANS ARE FOUND ALTERING CUSTOMERS VEHICLE ITS IMMEDIATE TERMINATIONCUSTOMER WAS REFUNDED $UNDERSTANDING WE ARE NOT ADMITTING TO ANY ALTERATIONS OF AXLE BOOTS

From: [redacted] Sent: Wednesday, August 06, 2014 8:36 AMTo:
href="mailto:[email protected]">[email protected]: complaint #[redacted]
 
I want to close out my complaint.  The dealership has been very nice and flushed out the transmission and cleaned it and it seem to fix the problem.  My son didn’t blow out the transmission in which they try to blame my son, and they didn’t charge me for the services.
Thank you so much for your time.
[redacted]
 
[redacted]
Finance and Payroll Administrator

SUGGESTED TO CUSTOMER BOTH DRIVE AXLES BECAUSE BOOTS WERE TORN. CUSTOMER RETURNED TO A LOCAL SHOP WHERE SOME REPAIRS WERE DONE. THAT THE MANAGER TOLD THEM (THE...

CUSTOMER) BOOTS WERE DELIBERATELY CUT ONLY ON 1 SIDE. CUSTOMER RETURNED TO MEINEKE FOR FULL REIMBURSEMENT. I AGREE THE 1 AXLE BOOT LOOKS LIKE IT WAS INTENTIONALY CUT OR MAYBE SOMETHING OFF THE ROAD COULD SLICED THE BOOT. MEINEKE HAS STRONG POLICIES ABOUT HOW WE CONDUCT OUR INSPECTIONS AND PROCEDURES. IF THE  TECHNICIANS ARE FOUND ALTERING CUSTOMERS VEHICLE ITS IMMEDIATE TERMINATION. CUSTOMER WAS REFUNDED $150.00 UNDERSTANDING WE ARE NOT ADMITTING TO ANY ALTERATIONS OF AXLE BOOTS