Meineke Car Care Center #1632

I really don't what else to add to the conversation Ms. [redacted] and I had over the phone . Would like to clear up a few things though,
1. I NEVER told these ladies I fired [redacted], I clearly stated [redacted] was no longer here anymore
2. Meineke installed and charged for a Water Pump and Thermostat which are still functioning properly.
3. The vehicle did not run hot in our possession, and it was driven around the building and parking lot, as well as stationary in a HOT shop for an extended time.
4. The procedure of Installing a water pump and thermostat doesn't cause engine damage or blow a head gasket. Running a vehicle hot even for a very short amount of time is what causes that damage.
5. The mechanic at the other shop did not refuse to give me any information
6. The vehicle in question is 16 years old with roughly 247,000 miles on it.
  I'm sorry that these ladies are having a tough time with the vehicle, I truly am. Our business, nor ANY automotive repair facility is going to fix incidental or consequential damages from an engine over heating.
 
Here is a snippet from a web blog (diy.com) explaining the #1 reason a head gasket becomes faulty, whether is blows immediately or not.
"A blown head gasket can be very bad news. It’s either going to cost you money to have it fixed, or you’re going to have to do the job yourself. Either method will cost money, but doing it yourself can save you the cost of labor. Before you can repair it, however, you need to know the cause. This can be a problem since there can be a number of causes for a blown head gasket. We will start with the most obvious,
1. Overheating
The biggest cause of a blown head gasket is overheating. Usually, the head gasket armor around the cylinders can become crushed, and if this happens, the seal is lost and your engine will lose compression, leak coolant, and/or the gasket will erode.