Meineke Car Care Center #2160

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: approximately five weeks after going to Meineke for an oil change, the oil in my vehicle was extremely dirty and service was needed to prevent car from stalling and damage to the engine When I spoke with the co-owner, he declined my offer to come into the store to discuss the issue and he did not want to take a look at the dirty oil or damaged parts removed from my vehicle He told me not to expect a phone call from the other co-owner With respect to Meineke's response to the Revdex.com, the attached "Vehicle Inspect Report" is unsigned, undated, and contains no identifying information pertaining to my vehicle Since I purchased four new tires on November 24, 2014, it is unlikely that I have "uneven tire wear." Regards, [redacted]

April 29,2015Dear Revdex.com (*** ***)
On March 7th, we performed a basic oil change for *** *** *** on her *** *** ***(Documents attached INV, INSPECTION WORKSHEET) We performed the requested service, but now the customer states we did not change the oil
We did everything listed on the invoice (#***), the tech also recommended a wheel alignment do to uneven tire wearOur customer reviews are above 95% (*** *** *** ***) and we work real hard keeps our customers.Thank You Bill R Jr

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me they gave me back my money on my alternator thank you very much
Regards,
*** ***

Meineke Car Care Center location number *** of *** *** *** in Emmaus received the above referenced customer complaint and appreciates the opportunity to respondSpecifically, *** *** complains that he recently had repair services done on his vehicle
totaling $10,000.00, and his vehicle is still not performing as he would have liked, The customer claims a portion of the damages have resulted from rodents while his vehicle was stored at our location, he also indicated that he was in tum unsatisfied with being charged storage fees related to these claims of damage. Account research regarding this complaint shows that Meineke Care Care, and its franchisee owner William * R*** III has been focused on delivering a wide choice of solutions and the best possible customer service to *** *** and his wifeOn 09/07/*** *** brought his 2012 *** *** to us to check the transmission, as well as install a left front headlamp, it was determined the transmission itself was failing on the customer, and no longer offered reverse. He was given a quote for repairs at that time, and left with his vehicle paying $for the headlight service.*** *** brought his vehicle back to us for the rebuild of the transmission on 09/19/2016. Our center replaced the case, rebuilt the transmission, replaced the trans cooler, and reprogramed the computerOur shop completed the authorized repairs and returned the vehicle in good operating condition to the customer on 09/24/2016, he picked the vehicle up and paid his repair total of $at that time.On October of *** *** brought the vehicle to our shop for installation of the right front headlamp bulb,and also requested at that time we diagnose a failure of the backup camera, Our technician found this issue requiring a rear bumper sensor to remedy, the customer declined the repair, and paid his total of $for the headlamp bulbAt that time *** *** had no issues with any of our earlier services, and our technician's test drive indicated the transmission was in good operating condition.On January 14, *** *** had his *** *** brought in to our center with the complaint off a loud knock in the engine, upon initial inspection it was noted a trac and check engine light were also on in the dash, as well as significant front end damageAt this time we were unable to test drive the vehicle due to the severe running condition presentOur technicians preliminary diagnosis was the vehicle had significant internal engine damage, metal contaminants were found in the engine oil and the *** would need a replacement engine to be installed before we could look at any further issues that may be underlying with the vehicleWe contacted *** and explained the prognosis of the vehicle, and gave him several options for an engine replacement, and a total for labor repairsFollowing that initial telephone call *** *** in January he was unreachable by our center, We made repeated telephone calls, voice messages, as well as attempted to contact by mail.We attempted to contact the customer for a total of seven months, his vehicle accruing over 200 days of storage fees with our business during that time. It is clearly stated in our company's policy as well as displayed in our lobby area that vehicles left over days are subject to a $per day storage fee, as well as clearly states we are not to be held responsible for loss, or damage to the vehicle or its content in the case of fire, theft, accident, or any other causes beyond our control, and our warranty does not cover consequential damagesit was not until we began the process of obtaining a court order for an abandoned vehicle, and a police officer contacted the *** on our behalf, that *** *** finally reached back out to our company. At our owner William R***‘s discretion, he gave our service advisor Don permission to release or repair the vehicle only after *** *** had satis?ed the balance for storage (01/14/17-07/14/17), due to abandoning his vehicle with us for such an extended period of time.*** *** satisfied the storage balance, and once his account was in a positive standing, with his permission we began the repairs on the *** engineThe customer authorized us to install a rebuilt jasper engine,in addition we installed new spark plugs, water pump, drive belt coils, gaskets, radiator hoses, thermostat, oxygen sensor, crank sensor, cam solenoid, radiator cap, and new engine oilOnce install of engine was complete the vehicle still had no fuel to the engine, We replaced the fuel pump direct injection, and installed a fuel injector kitAfter installation of all components, the vehicle was given a final test drive by our centers technician, and released to *** *** on 07/28/2017. *** *** returned with the *** on 08/12/complaining there were lights on in the dash, and the vehicle was exhibiting a loss of power, and would not go over mphAfter checking the engine,we determined the vehicle's engine was in good running condition, and exhibiting no issues.We relayed to the customer we felt that *** *** dealership could better diagnose the underlying issue at hand, as the engine and transmission are performing as expected. We dropped the vehicle off at *** *** located at *** *** *** Allentown, PA ***After having the vehicle quite some time the *** certified technicians diagnosed a failing wiring harness, stating the main harness had many signs of corrosion, dry rot, and excessive wear, contributing to an electrical short disabling the vehicle,we promptly contacted *** *** relaying the prognosis, He then gave us the okay to have *** *** install a new OEM harness on the ***, They would need to order the component in and installation would also take some time, about two weeks later *** called us on October 20th stating the vehicles repairs had been completed and that it was ready for pickupWilliam picked up the vehicle and drove it to **. *** address, during that trip the vehicle experienced no running issue, or dash lights presentThere was no charge to *** *** for these repairs. When *** *** went to utilize his vehicle later that same night he was unable to start it, William went over to the residence, and was able to get the vehicle started for the customer and him back on the road, however *** *** called a short while later stating the dash lights became present after driving about 10-minutes, and he again experienced the same loss of power, The following morning he brought the vehicle back to our Shop, and *** was contacted once again regarding the vehicle exhibiting the same issues originally dropped off withTheir Advisor *** had us drop off the vehicle with them that Monday 10/22/At this time *** *** still posses they customer's vehicle, and they have not given a repair diagnosis for issues.Meineke car care has gone above and beyond for the *** familyWe have offered to cover their personal *** expenses to transport *** *** and his wife to and from work,dropped off and picked up the customer,and/or their vehicle on our personal time to their residence, and when it became available to us to do so have even allowed them to utilize our company loaner vehicle; at no charge to them during the significant time frame their vehicle was at the *** dealershipWe had continued to work with the *** despite their being any indication of fault for our company. The services we promised, we did in fact provide,and still stand behind. Further our center has offered and indicated to the customer, as well as *** that we are prepared to take responsibility for *** diagnosis and repair charges; if in fact their diagnosis indicated any such failure to provide related to the services promised,indicated,requested, and/or authorized on our shop's invoicesBut at this time *** *** and their counter parts have not indicated such a failure on our part,nor have they been able to locate/and determine the exact cause of the dash lights and loss of power; initially thought to be the wiring harness by their *** certified technician. Additionally as of today 10/30/*** *** still has possession of the vehicle and is working on a diagnosis, Meineke has given full possession of the vehicle to the dealership, and the customer has provided them with their contact information to await the results, removing us as the middle person during this time.As stated above the vehicle did come to us with the check engine and trac light on, we were unable to provide a test drive initially due to the running condition, but it is believed at this time the condition that is currently present with the *** is not a result of any failure related to the engine or transmission installed by our center and in fact an underlying failure not directly related to the engine functionsThe storage fees totaling around $2,were a result of violation of direct company policy, such policy is posted directly in our center, as well as at the bottom of our estimatesWe did attempt to contact the customer countless times, giving him notice of accruing balance, as well as if he or his wife got in contact with us in a timely manner the option to waive such fees, had he or his wife at any reasonable time established/maintained contact with us we could have avoided him accruing this balanceHowever *** *** failed to do so, for over seven months. Meineke Car Care sincerely regrets any inconvenience this issue may have caused.Please feel free to contact me directly at ###-###-#### if you have any additional questions or concerns in this matter.William C R*** III,Meineke Car Care, Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: approximately five weeks after going to Meineke for an oil change, the oil in my vehicle was extremely dirty and service was needed to prevent car from stalling and damage to the engine. When I spoke with the co-owner, he declined my offer to come into the store to discuss the issue and he did not want to take a look at the dirty oil or damaged parts removed from my vehicle. He told me not to expect a phone call from the other co-owner. With respect to Meineke's response to the Revdex.com, the attached "Vehicle Inspect Report" is unsigned, undated, and contains no identifying information pertaining to my vehicle. Since I purchased four new tires on November 24, 2014, it is unlikely that I have "uneven tire wear."
Regards,
*** ***

April 29,2015Dear Revdex.com ([redacted])On March 7th, 2015 we performed a basic oil change for [redacted] on her 2012 [redacted]. (Documents attached INV, INSPECTION WORKSHEET) We performed the requested service, but now the customer states we did not change the oil... We did everything...

listed on the invoice (#[redacted]), the tech also recommended a wheel alignment do to uneven tire wear... Our customer reviews are above 95% ([redacted]) and we work real hard keeps our customers.Thank You Bill R Jr

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  they gave me back my money on my alternator thank you very much
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: approximately five weeks after going to Meineke for an oil change, the oil in my vehicle was extremely dirty and service was needed to prevent car from stalling and damage to the engine.   When I spoke with the co-owner, he declined my offer to come into the store to discuss the issue and he did not want to take a look at the dirty oil or damaged parts removed from my vehicle.  He told me not to expect a phone call from the other co-owner. 
With respect to Meineke's response to the Revdex.com, the attached "Vehicle Inspect Report" is unsigned, undated, and contains no identifying information pertaining to my vehicle.  Since I purchased four new tires on November 24, 2014, it is unlikely that I have "uneven tire wear."  Regards,
[redacted]