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Meineke Car Care Center #342

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Reviews Meineke Car Care Center #342

Meineke Car Care Center #342 Reviews (5)

Revdex.com spoke with the businessThe business replaced the two headlight blubs but this service did not affect the part of the vehicle the customer currently is havingThe business is willing to look at the vehicle to determine the noise she is hearingHowever, the business will not be covering the
cost of a service not affected by the work they did

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the...

business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com spoke with the business. The $42 was refunded by check.

Review: I took my [redacted] to Meineke to replace the headlight sockets in my car and to check for low gas mileage. I saw the mechanic work on it for two hours. He reset my car to factory settings, which they did without getting permission from me. Now after the headlight sockets replaced, my car now is making a humming noise and the drive is not smooth as it used to be, before they started working on my car.

There was a similar problem with another young man who came back after his oil change and said that his car was making a roaring noise. I was sitting right there for two hours listening to the conversation. They agreed to recheck it for him. Now I am also having a similar problem. I am not sure how many cars go unnoticed by people who have been to this meineke.Desired Settlement: Repair the humming noise caused by the car while driving . and wasting my time

Business

Response:

Revdex.com spoke with the business. The business replaced the two headlight blubs but this service did not affect the part of the vehicle the customer currently is having. The business is willing to look at the vehicle to determine the noise she is hearing. However, the business will not be covering the cost of a service not affected by the work they did.

Review: I went to Mieneke car service for a oil change and asked them to check if I needed an tire alignment and spoke with [redacted] he told me how much an oil change cost and how much tire alignment cost for both 2 and 4 wheels. I asked him if it could be checked to see if I needed one he said yes. my oil change was done and manager on duty [redacted] told me that he test drove my car to see if the wheel alignment was needed and he said he thinks it's fine. I asked him if he could check it he said that's fine, never telling me that there is a 42$ fee for checking the tire alignment. When his technician was done he told [redacted] it was fine, and [redacted] rang me out. He then told me that there was a 42$ charge for checking the tire alignment I asked him why he didn't tell me this prior to the service he said that the labor rate is 42$ for a half hour. I asked him where on the board of services it says that there is a fee for checking the alignment, he said its not there but it doesn't say it's free ether. I told [redacted] that if I had known it would be a fee I wouldn't of had you check the tire alignment I would of went somewhere else that has a better rate. I asked to speak with [redacted] manager and he said he was the active manager and that [redacted] is the store manager and he won't be here until next Saturday.

I should have been told or shown where there is a set hourly rate, being told this as your checking out is absurd.Desired Settlement: To be refunded 42$ that I was forced to pay for an unwritten bill

Business

Response:

Revdex.com spoke with the business. The $42 was refunded by check.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

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Description: Auto Repair & Service, Auto Repairing - Foreign, Brake Service, Mufflers & Exhaust Systems, Truck Repair & Service, Auto Repair & Service - Equipment & Supplies, Auto Air Conditioning, Tire Dealers, Auto Diagnostic Service, Auto Inspection Stations, General Automotive Repair (NAICS: 811111)

Address: 1906 Emmet St N, Charlottesvle, Virginia, United States, 22901-2815

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