Hello -Sorry for our slow response on itI just checked my email and we never received any of the previous notifications relating to this caseI also just checked our customer records and we have no record of [redacted] visiting our storeIf he would be able to provide us with an invoice number and service date we could investigate this matter further for him? [redacted] ***
Initial Business Response / [redacted] */ We actually did do diagnostic work on [redacted] 's vehicleShe had a run-ability issue with her vehicle which was causing it to bog down so we tested both the fuel pressure and the catalytic converterThe fuel pump tested eight PSI's low at idle (47lb vs55lb)The catalytic converter passed [redacted] temp test by testing within degrees on both sides of the converter which led us to believe it wasn't cloggedWe recommended the fuel pump for this reason instead of the catalytic converter If [redacted] would have chosen to replace the fuel pump with us and it wouldn't have fixed her issue we would not have charged her for the jobWe would have instead credited her towards the repair that would have addressed the issue Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) Meineke told us the fuel pump replacement would be $because the gas tank had to be droppedThe fuel pump is reachable under access panel right in front of the spare tireI was told that the fuel pump would be guaranteed but they said if it was the converter as we thought that it was and was that would be extraThe technician said with his "years of experience I am positive it is the fuel pump"The fuel pump did not show on any diagnostic he said it was his guessThe fuel pump took minutes and was fine, nothing wrong with itIt was the catalytic converter Final Business Response / [redacted] */ We refunded the customer the charge for the diag today under our customer satisfaction policy Final Consumer Response / [redacted] */ (The consumer indicated he/she ACCEPTED the response from the business.) This Meineke location did agree the diagnostic fee should be refundedIt was received 7/20/
Initial Business Response / [redacted] */ From: [redacted] (mailto: [redacted] @denvermeineke.com) Sent: Friday, June 12, XXXX X:XX PM To: [redacted] Miera Subject: (SPAM) Re: Revdex.com Complaint # [redacted] Hi [redacted] We still have not heard back from the customer after several attemptsI tried inputting our response into the system tonight but this is what I am receiving:
I have no choice but to reject the mediation at this ***eThis is due to the fact that the additional $I had to spend on the repairs a 3rd ***e has caused me great financial strain, and I am getting laid off from my job on 6/30/16, so I cannot afford to pay additional money in regards to this matter knowing there is extremely little chance I will be reimbursed any of the money I have spent extra on trying to get the repairs done correctly, based off from their lack of respect and refusal to offer any type of reasonable remedyI have a better chance trying to sue in small claims courtI have decided another way to not further support their poor business practices is to never utilize any Meineke againI need front brakes, front end suspension work, and I am going to need a new transmission, because my gears are now grinding, and I am now having difficulty shifting gears, and this will cost a hefty amount of money that I will be spending with [redacted] ***I am thoroughly disgusted in Meineke, and I have been a loyal customer for years, but I see that they are just another greedy, shady business
DM [redacted] has been in contact with the customer and apologized for the inconvienence that this issue has caused. A full refund will be issued. An eamil has been sent with a form for the customer to fill out and return. Once the form is filled out a refund will be issued for... the full amount of $430.91.
Charging a customer for deglazing brakes and adjusting "self-adjusting" brakes is absurd Original brakes lasted almost 90,milesThere has been no change in driver, driving conditions or geographical location Since Meineke changed my brakes (twice in a month due to their mistake), they have never been the same and have always squealed Even after "deglazing" they still squeak I have noticed no change since their service and charges to me on October 31, I have a difference of opinion from their response and am not satisfied I will continue to discourage anyone else to go to this Meineke location I feel I was taken advantage of and charged for services that were not necessary and did not fix the problem
The customer had her front brakes done with us on 2/at 87,milesShe came back to us on 10/with 125,miles and had a brake squeakHer rear brakes were out of adjustment which were causing her front brakes to do all of the work and as a result they became glazed due to heat and they
started making noiseThe brake pads still had 40% life left on them so instead of selling her additional ones we just de-glazed them and re-adjusted the rear brakes so that they entire system would work in unison again and not put so much stress on the frontThe original service was a year-and-a-half before her last visit and 30,plus miles had elapsed so we charged her $for the latest jobThere was nothing incorrectly done by us.*** ***District Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I received the $check and find that this resolution is satisfactory to me I appreciate *** *** quick attention to this matter
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/22) */
We were able to resolve Ms***'s vehicle issues and we thank her very much for reaching out to us and allow us to remedy the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
We have tried to contact Mr*** regarding this matter A voice mail was left for him on Tuesday 12/6/and we have had no respponse since We are offering to creidt the customers repair costs of the against the additional work that is needed on the vehicle to fix the issues
We explained to the customer that the motor mounts on the vehicle needed to be replaced in order to remove the shaking that is occuring in the vehicle If the motor mounts are not replace the vehicle will continue to have problems with the suspension parts and is therefore not covered under warranty The vehicle is not meant to be operated in the condition that it currently is in If the customer would like to discuss this further he can reach the District Manager *** *** at ###-###-####
When the customer first came in they were quoted to replace the ignition switch and ignition lock cylinder for $395. When the technician began the work it was found that there was further damage in the steering column and gave them the stated options that the customer has in their statement....
Once we received the part and installed it we found that the computer in the vehicle would not comunicate with the new piece. It then needed to be sent to the dealership in order to have the correct part installed and communicate with the vehicle. We have fully refunded the customer their money in the form of a check in the amount of $395.86 and have also paid the dealer $433 for the cost to put the car back to the condition that it came into our shop. We have spoken to the customer and at this time believe that everything has been taken care of.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
District Manager [redacted] has spoken with the store manager of this location and has received the store's accounts of what happened. [redacted] has called the customer a couple of times and the phone number that is on file says that it is not accepting calls at this time. If the customer...
would like to call the district manager at [redacted] ext. [redacted] we would be more than happy to dicuss this issue further and try to come to a resolution.
We apologize for not responding to this earlier. This slipped thru the cracks. We will not be disputing the credit card charge back that the customer has filed and they will be receiving a full refund for this work. It is not customary to allow something like this to take so long...
I have no choice but to reject the mediation at this [redacted]e. This is due to the fact that the additional $970.00 I had to spend on the repairs a 3rd [redacted]e has caused me great financial strain, and I am getting laid off from my job on 6/30/16, so I cannot afford to pay additional money in regards to this matter knowing there is extremely little chance I will be reimbursed any of the money I have spent extra on trying to get the repairs done correctly, based off from their lack of respect and refusal to offer any type of reasonable remedy. I have a better chance trying to sue in small claims court. I have decided another way to not further support their poor business practices is to never utilize any Meineke again. I need front brakes, front end suspension work, and I am going to need a new transmission, because my gears are now grinding, and I am now having difficulty shifting gears, and this will cost a hefty amount of money that I will be spending with [redacted]. I am thoroughly disgusted in Meineke, and I have been a loyal customer for years, but I see that they are just another greedy, shady business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be contacting [redacted] within the week in hopes of scheduling the repairs needed to insure a safe car. I apologize that it had to be taken to this level but it was the only way I could see myself getting a resolution due to the terrible customer experience with Corporate office.
Sincerely,
[redacted]
Hello -Sorry for our slow response on it. I just checked my email and we never received any of the previous notifications relating to this case. I also just checked our customer records and we have no record of [redacted] visiting our store. If he would be able to provide us with an invoice...
number and service date we could investigate this matter further for him?[redacted]
Initial Business Response /[redacted]/
We actually did do diagnostic work on [redacted]'s vehicle. She had a run-ability issue with her vehicle which was causing it to bog down so we tested both the fuel pressure and the catalytic converter. The fuel pump tested eight PSI's low at...
idle (47lb vs. 55lb). The catalytic converter passed [redacted] temp test by testing within 100 degrees on both sides of the converter which led us to believe it wasn't clogged. We recommended the fuel pump for this reason instead of the catalytic converter.
If [redacted] would have chosen to replace the fuel pump with us and it wouldn't have fixed her issue we would not have charged her for the job. We would have instead credited her towards the repair that would have addressed the issue.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
Meineke told us the fuel pump replacement would be $900.00 because the gas tank had to be dropped. The fuel pump is reachable under access panel right in front of the spare tire. I was told that the fuel pump would be guaranteed but they said if it was the converter as we thought that it was and was that would be extra. The technician said with his "years of experience I am positive it is the fuel pump". The fuel pump did not show on any diagnostic he said it was his guess. The fuel pump took 10 minutes and was fine, nothing wrong with it. It was the catalytic converter.
Final Business Response /[redacted]/
We refunded the customer the charge for the diag today under our customer satisfaction policy.
Final Consumer Response /[redacted]/
(The consumer indicated he/she ACCEPTED the response from the business.)
This Meineke location did agree the diagnostic fee should be refunded. It was received 7/20/2015.
Hello -Sorry for our slow response on itI just checked my email and we never received any of the previous notifications relating to this caseI also just checked our customer records and we have no record of [redacted] visiting our storeIf he would be able to provide us with an invoice number and service date we could investigate this matter further for him? [redacted] ***
Initial Business Response / [redacted] */ We actually did do diagnostic work on [redacted] 's vehicleShe had a run-ability issue with her vehicle which was causing it to bog down so we tested both the fuel pressure and the catalytic converterThe fuel pump tested eight PSI's low at idle (47lb vs55lb)The catalytic converter passed [redacted] temp test by testing within degrees on both sides of the converter which led us to believe it wasn't cloggedWe recommended the fuel pump for this reason instead of the catalytic converter If [redacted] would have chosen to replace the fuel pump with us and it wouldn't have fixed her issue we would not have charged her for the jobWe would have instead credited her towards the repair that would have addressed the issue Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) Meineke told us the fuel pump replacement would be $because the gas tank had to be droppedThe fuel pump is reachable under access panel right in front of the spare tireI was told that the fuel pump would be guaranteed but they said if it was the converter as we thought that it was and was that would be extraThe technician said with his "years of experience I am positive it is the fuel pump"The fuel pump did not show on any diagnostic he said it was his guessThe fuel pump took minutes and was fine, nothing wrong with itIt was the catalytic converter Final Business Response / [redacted] */ We refunded the customer the charge for the diag today under our customer satisfaction policy Final Consumer Response / [redacted] */ (The consumer indicated he/she ACCEPTED the response from the business.) This Meineke location did agree the diagnostic fee should be refundedIt was received 7/20/
Initial Business Response / [redacted] */ From: [redacted] (mailto: [redacted] @denvermeineke.com) Sent: Friday, June 12, XXXX X:XX PM To: [redacted] Miera Subject: (SPAM) Re: Revdex.com Complaint # [redacted] Hi [redacted] We still have not heard back from the customer after several attemptsI tried inputting our response into the system tonight but this is what I am receiving:
I have no choice but to reject the mediation at this ***eThis is due to the fact that the additional $I had to spend on the repairs a 3rd ***e has caused me great financial strain, and I am getting laid off from my job on 6/30/16, so I cannot afford to pay additional money in regards to this matter knowing there is extremely little chance I will be reimbursed any of the money I have spent extra on trying to get the repairs done correctly, based off from their lack of respect and refusal to offer any type of reasonable remedyI have a better chance trying to sue in small claims courtI have decided another way to not further support their poor business practices is to never utilize any Meineke againI need front brakes, front end suspension work, and I am going to need a new transmission, because my gears are now grinding, and I am now having difficulty shifting gears, and this will cost a hefty amount of money that I will be spending with [redacted] ***I am thoroughly disgusted in Meineke, and I have been a loyal customer for years, but I see that they are just another greedy, shady business
DM [redacted] has been in contact with the customer and apologized for the inconvienence that this issue has caused. A full refund will be issued. An eamil has been sent with a form for the customer to fill out and return. Once the form is filled out a refund will be issued for... the full amount of $430.91.
Charging a customer for deglazing brakes and adjusting "self-adjusting" brakes is absurd Original brakes lasted almost 90,milesThere has been no change in driver, driving conditions or geographical location Since Meineke changed my brakes (twice in a month due to their mistake), they have never been the same and have always squealed Even after "deglazing" they still squeak I have noticed no change since their service and charges to me on October 31, I have a difference of opinion from their response and am not satisfied I will continue to discourage anyone else to go to this Meineke location I feel I was taken advantage of and charged for services that were not necessary and did not fix the problem
The customer had her front brakes done with us on 2/at 87,milesShe came back to us on 10/with 125,miles and had a brake squeakHer rear brakes were out of adjustment which were causing her front brakes to do all of the work and as a result they became glazed due to heat and they
started making noiseThe brake pads still had 40% life left on them so instead of selling her additional ones we just de-glazed them and re-adjusted the rear brakes so that they entire system would work in unison again and not put so much stress on the frontThe original service was a year-and-a-half before her last visit and 30,plus miles had elapsed so we charged her $for the latest jobThere was nothing incorrectly done by us.*** ***District Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I received the $check and find that this resolution is satisfactory to me I appreciate *** *** quick attention to this matter
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/22) */
We were able to resolve Ms***'s vehicle issues and we thank her very much for reaching out to us and allow us to remedy the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
We have tried to contact Mr*** regarding this matter A voice mail was left for him on Tuesday 12/6/and we have had no respponse since We are offering to creidt the customers repair costs of the against the additional work that is needed on the vehicle to fix the issues
We explained to the customer that the motor mounts on the vehicle needed to be replaced in order to remove the shaking that is occuring in the vehicle If the motor mounts are not replace the vehicle will continue to have problems with the suspension parts and is therefore not covered under warranty The vehicle is not meant to be operated in the condition that it currently is in If the customer would like to discuss this further he can reach the District Manager *** *** at ###-###-####
Initial Business Response /* (1000, 8, 2015/06/19) */
We reached a settlement with *** *** and thank him for bringing this matter to our attention
When the customer first came in they were quoted to replace the ignition switch and ignition lock cylinder for $395. When the technician began the work it was found that there was further damage in the steering column and gave them the stated options that the customer has in their statement....
Once we received the part and installed it we found that the computer in the vehicle would not comunicate with the new piece. It then needed to be sent to the dealership in order to have the correct part installed and communicate with the vehicle. We have fully refunded the customer their money in the form of a check in the amount of $395.86 and have also paid the dealer $433 for the cost to put the car back to the condition that it came into our shop. We have spoken to the customer and at this time believe that everything has been taken care of.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
District Manager [redacted] has spoken with the store manager of this location and has received the store's accounts of what happened. [redacted] has called the customer a couple of times and the phone number that is on file says that it is not accepting calls at this time. If the customer...
would like to call the district manager at [redacted] ext. [redacted] we would be more than happy to dicuss this issue further and try to come to a resolution.
We apologize for not responding to this earlier. This slipped thru the cracks. We will not be disputing the credit card charge back that the customer has filed and they will be receiving a full refund for this work. It is not customary to allow something like this to take so long...
for a response.
I have no choice but to reject the mediation at this [redacted]e. This is due to the fact that the additional $970.00 I had to spend on the repairs a 3rd [redacted]e has caused me great financial strain, and I am getting laid off from my job on 6/30/16, so I cannot afford to pay additional money in regards to this matter knowing there is extremely little chance I will be reimbursed any of the money I have spent extra on trying to get the repairs done correctly, based off from their lack of respect and refusal to offer any type of reasonable remedy. I have a better chance trying to sue in small claims court. I have decided another way to not further support their poor business practices is to never utilize any Meineke again. I need front brakes, front end suspension work, and I am going to need a new transmission, because my gears are now grinding, and I am now having difficulty shifting gears, and this will cost a hefty amount of money that I will be spending with [redacted]. I am thoroughly disgusted in Meineke, and I have been a loyal customer for years, but I see that they are just another greedy, shady business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be contacting [redacted] within the week in hopes of scheduling the repairs needed to insure a safe car. I apologize that it had to be taken to this level but it was the only way I could see myself getting a resolution due to the terrible customer experience with Corporate office.
Sincerely,
[redacted]
Hello -Sorry for our slow response on it. I just checked my email and we never received any of the previous notifications relating to this case. I also just checked our customer records and we have no record of [redacted] visiting our store. If he would be able to provide us with an invoice...
number and service date we could investigate this matter further for him?[redacted]
Initial Business Response /[redacted]/
We actually did do diagnostic work on [redacted]'s vehicle. She had a run-ability issue with her vehicle which was causing it to bog down so we tested both the fuel pressure and the catalytic converter. The fuel pump tested eight PSI's low at...
idle (47lb vs. 55lb). The catalytic converter passed [redacted] temp test by testing within 100 degrees on both sides of the converter which led us to believe it wasn't clogged. We recommended the fuel pump for this reason instead of the catalytic converter.
If [redacted] would have chosen to replace the fuel pump with us and it wouldn't have fixed her issue we would not have charged her for the job. We would have instead credited her towards the repair that would have addressed the issue.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
Meineke told us the fuel pump replacement would be $900.00 because the gas tank had to be dropped. The fuel pump is reachable under access panel right in front of the spare tire. I was told that the fuel pump would be guaranteed but they said if it was the converter as we thought that it was and was that would be extra. The technician said with his "years of experience I am positive it is the fuel pump". The fuel pump did not show on any diagnostic he said it was his guess. The fuel pump took 10 minutes and was fine, nothing wrong with it. It was the catalytic converter.
Final Business Response /[redacted]/
We refunded the customer the charge for the diag today under our customer satisfaction policy.
Final Consumer Response /[redacted]/
(The consumer indicated he/she ACCEPTED the response from the business.)
This Meineke location did agree the diagnostic fee should be refunded. It was received 7/20/2015.