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Meineke Car Care Center #935

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Reviews Meineke Car Care Center #935

Meineke Car Care Center #935 Reviews (1)

To whom it may concern-Mr. and Mrs [redacted] did in deed bring their BMW to our store as described. They called at the end of closing and ask if there was anything we could do about their cooling system leak and they were not sure as to when they could get the vehicle to our store. We did in deed...

tell them that it it was after hours to leave the vehicle in the parking lot and put the keys in the key drop, and they did that as well. The following morning we got the keys and drove the vehicle from the parking spot and approximately 40 feet into the shop as there was no coolant in the coolant reservoir or the engine because there was a blown hose under the intake manifold that we could not see until intake was removed. After diagnosing the leak which was the customers concern and with the issue of no coolant in the motor a test drive was not able to be preformed without risking damage to the engine which we would not want to do. We called the customer and gave them the price to fix the cooling leak and got their approval for the repairs. After starting on the cooling system repairs the customer called and ask if we could test the battery as they were having battery related issues. So we tested the battery and it in deed come back as a weak battery and needing replaced. We gave them a price and they approved the repairs. This is where the story's do not match. The certified technician that worked on their BMW is more than capable of replacing a battery and very well knows the difference between the positive and the negative side of the battery. The positive side of the battery also comes with a red cap on it that matches the red positive wire that has to be removed before hooking up the positive red cable. This makes it nearly impossible to hook the battery up backwards. We ABSOLUTELY DID NOT hook up the battery backwards or improperly install the battery. We also have the proper "battery saver tool" that we plug into the vehicle while replacing the battery that saves the electrical settings and memory in the vehicles computer. The complexity of the coolant repair was 10 times harder than the battery replacement on this vehicle. Both repairs completed buy us we're done properly and and completed properly. Any other accused issues to their fuses or other systems to this vehicle were not caused by Meineke or related to the repairs we completed. We are sorry they are not happy with the transaction but we can assure you we are more than capable of completing the repairs we did on their vehicle. It also states on the bottom of their receipt that any warranty repairs if any MUST be completed at a Meineke location. There is approx one thousand Meineke locations nation wide to assist in this and the customer chose to take their vehicle to a BMW dealer for other issues beyond our control.

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Address: 13707 SW Pacific Hwy Ste #100, Tigard, Oregon, United States, 97223

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