We are looking into this and Ms [redacted] 's satisfaction is very important to usWe have left a voice mail at different phone numbers and are awaiting a return call
I do not agree with your statement as it is and complete speculationIn our business, we rely on factsI will be glad to review the video surveillance with you from the time we pulled the car in until the time we pulled it outWe are a professional repair facility and do not operate in the
way that you describeYou will see that we did NOTHING under the hood prior to bringing your wife into the shop to show her the leaks underneath the car and under the hoodAs well as the car was in the first bay by the waiting area with FULL GLASS VIEW for your wife to observe the service being performed on the car the whole time it was in our shopIt’s not like we had it in a dark back room tampering with it and hiding somethingWe have nothing to hideIt is not possible to insert a screwdriver between the valve cover and the cylinder head when it is bolted in place and create an immediate leak that leaks on everythingWe will not be issuing a refund as we have not done anything wrongPlease call me or email me if you would like to set an appointment to review the video surveillance, have a cup of coffee and discuss the situation in detailWe want you to be comfortable that we did not damage your car and put you at ease.*** ** ***
I
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The issue with this complaint has been resolved and I am satisfiedHow do I go about getting it to show me as satisfied?Thanks*** ***
Apologies for this mis-understandingAlthough on this particular vehicle an alignment is not required after replacing struts it is only recommended, we will re-align the vehicle at no charge until December 31, even if someone else installs new struts
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Agree or not, this is poor customer service.
Regards,
[redacted]
We are looking into this and Ms[redacted]'s satisfaction is very important to us. We have left a voice mail at 2 different phone numbers and are awaiting a return call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My statement was full of facts that were completely ignored by the Meineke representative, and his suggestion that nothing happened at the shop doesn't align with the facts. Allow me to simplify:
1. My car had no signs or symptoms of an oil leak prior to visiting the facility.
2. My car left the facility profusely leaking fresh oil.
3. The oil splash pattern looked like the car was started with the oil cap off.
4. The facility was trying to charge us an outrageous rate to have it fixed. ($500)
Those are facts. Any interpretation of those facts might be speculative, but the facts stand on their own. I haven't seen the video footage. In fact, I would not feel particularly comfortable setting up an appointment with an organization after I had just exposed information that suggests dishonesty and potential fraud. Furthermore, it is entirely possible that something happened that wasn't visible from the camera (outside the garage, a person under the hood in between the car and the camera, etc...). Whatever happened, be it accidental or intentional, could have happened very quickly and may have been impossible to see from the video footage.
What doesn't add up is that my car didn't have a leak and then "all of the sudden" it had a leak. A car doesn't just "all of the sudden" spring a leak. I am not a mechanic, but I have spoken with a number of people who have all agreed that it is highly improbable for my car to have had a profuse leak without noticing either: 1. the oil light, 2. the smell of oil, 3. the engine overheating or smoking, or 4. oil dripping under the vehicle.
In this situation, I'm lucky, but it is alarming to me that I could have been swindled for $500. Think about how would you feel if you been in my shoes and ended up paying the $500.
To make matters worse, my encounters with their customer support has been condescending and less than caring. In one conversation, I was abruptly told, "We're in the business of making money". This is not primarily about the $74 I would like refunded, but far more about the principle of honest business practices. At the very least, Meineke could have shown some concern for the "suspiciousness" of this whole situation.
Regards,
I will have our GM reach out to Ms [redacted] to find a resolution
I am sorry that Mr [redacted] feels this wayUnfortunately we are not going to agree on this situation
We are looking into this and Ms [redacted] 's satisfaction is very important to usWe have left a voice mail at different phone numbers and are awaiting a return call
I do not agree with your statement as it is and complete speculationIn our business, we rely on factsI will be glad to review the video surveillance with you from the time we pulled the car in until the time we pulled it outWe are a professional repair facility and do not operate in the
way that you describeYou will see that we did NOTHING under the hood prior to bringing your wife into the shop to show her the leaks underneath the car and under the hoodAs well as the car was in the first bay by the waiting area with FULL GLASS VIEW for your wife to observe the service being performed on the car the whole time it was in our shopIt’s not like we had it in a dark back room tampering with it and hiding somethingWe have nothing to hideIt is not possible to insert a screwdriver between the valve cover and the cylinder head when it is bolted in place and create an immediate leak that leaks on everythingWe will not be issuing a refund as we have not done anything wrongPlease call me or email me if you would like to set an appointment to review the video surveillance, have a cup of coffee and discuss the situation in detailWe want you to be comfortable that we did not damage your car and put you at ease.*** ** ***
I
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The issue with this complaint has been resolved and I am satisfiedHow do I go about getting it to show me as satisfied?Thanks*** ***
Apologies for this mis-understandingAlthough on this particular vehicle an alignment is not required after replacing struts it is only recommended, we will re-align the vehicle at no charge until December 31, even if someone else installs new struts
[redacted] called to convey she was very well pleased with the end results. Complaint is resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Agree or not, this is poor customer service.
Regards,
[redacted]
 %3
We are looking into this and Ms[redacted]'s satisfaction is very important to us. We have left a voice mail at 2 different phone numbers and are awaiting a return call.
I will have our GM reach out to Ms. [redacted] to find a resolution.
I am sorry that Mr. [redacted] feels this way. Unfortunately we are not going to agree on this situation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My statement was full of facts that were completely ignored by the Meineke representative, and his suggestion that nothing happened at the shop doesn't align with the facts. Allow me to simplify:
1. My car had no signs or symptoms of an oil leak prior to visiting the facility.
2. My car left the facility profusely leaking fresh oil.
3. The oil splash pattern looked like the car was started with the oil cap off.
4. The facility was trying to charge us an outrageous rate to have it fixed. ($500)
Those are facts. Any interpretation of those facts might be speculative, but the facts stand on their own. I haven't seen the video footage. In fact, I would not feel particularly comfortable setting up an appointment with an organization after I had just exposed information that suggests dishonesty and potential fraud. Furthermore, it is entirely possible that something happened that wasn't visible from the camera (outside the garage, a person under the hood in between the car and the camera, etc...). Whatever happened, be it accidental or intentional, could have happened very quickly and may have been impossible to see from the video footage.
What doesn't add up is that my car didn't have a leak and then "all of the sudden" it had a leak. A car doesn't just "all of the sudden" spring a leak. I am not a mechanic, but I have spoken with a number of people who have all agreed that it is highly improbable for my car to have had a profuse leak without noticing either: 1. the oil light, 2. the smell of oil, 3. the engine overheating or smoking, or 4. oil dripping under the vehicle.
In this situation, I'm lucky, but it is alarming to me that I could have been swindled for $500. Think about how would you feel if you been in my shoes and ended up paying the $500.
To make matters worse, my encounters with their customer support has been condescending and less than caring. In one conversation, I was abruptly told, "We're in the business of making money". This is not primarily about the $74 I would like refunded, but far more about the principle of honest business practices. At the very least, Meineke could have shown some concern for the "suspiciousness" of this whole situation.
Regards,
[redacted]
%