Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowask [redacted] if he suggested I have a diagnosis first why I walked in the service bay and told him if he was any kind of service manager he would have suggested the diagnosis before changing the plugsask [redacted] what plug he qouted for the higher priceDouble platinumThen said they would put in regular platinum as he had qouted me the day beforeThe new service station is the one that finally fixed my car for only $is he one that informed me that meineki had install copper plugs instead of platinum plugs that are called for in the vehicle [redacted] also said the the wires ended up being burnt threw by the manifoldI have the wiring harness and can send photos after I return on July 11th]And seeing I told [redacted] I was taking him to small claims court he can change his paper work to say anything just like he is lieing about him saying "I guarentee it will fix your problem " there are no chew marks on the wires and I can prove that with the picture I will send the insulation is melted but no wire is broke in any form and no teeth marks on the insulation Regards, [redacted]
This is a year old vehicle with 154,miles and the wheels have been off many times I'm sureWe hand torque all wheels to minimize any problemsThe last visit on 4/20/was noted that there was a problem developing with the lug nuts and Ms*** was informed at that timeWe take full
responsibility for things that we are at fault for but unfortunately this is not one of them
Please see attached invoices and pictures*** *** came in on 6/22/and requested spark plug replacement and declined a diagnosis of the drivability problem on his Cadillac with 116,milesHe declined the better spark plugs and wanted to install copper so we did so at his request
Copper is not the wrong plug for the vehicle as there are many different types and all fit this applicationSome last longer than others etcBut these should be sufficient for this application or we would not agree to install themWhile we were working on the vehicle we noticed that under the intake manifold there was a pile of corn and some chewed up wires like a squirrel or something has been nestingWe recommended the harness that was chewed up to be replacedYou can never guarantee that one thing will fix a problemAll you can do is take it one step at a timeRecommended a coil and customer declined
We are very concerned with the safety and satisfaction of all clientsI am sorry that you did not receive the top notch service that we strive to provideRegarding the problem with the tire, I understand that it has damage to the sidewall known as impact damage which is caused by hitting something
in the road such as a pothole or curb etcHere is a link to some information if we failed to provide a good understanding of what was wrong with the tire http://blog.autosquad.com/tire-sidewall-bubbles/ Unfortunately this is not covered by the tire manufacturer’s warrantyPlease call me and I will make an appointment for you to come in and we will take a second look at the tire and go over each service with you and show you what we do when we rotate and balance, change oil, and top off fluidsWe want you to be satisfied with our services and to understand what is involved with each serviceYou can reach me at*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowask [redacted] if he suggested I have a diagnosis first why I walked in the service bay and told him if he was any kind of service manager he would have suggested the diagnosis before changing the plugsask [redacted] what plug he qouted for the higher price. Double platinum. Then said they would put in regular platinum as he had qouted me the day before. The new service station is the one that finally fixed my car for only $275 is he one that informed me that meineki had install copper plugs instead of platinum plugs that are called for in the vehicle. [redacted] also said the the wires ended up being burnt threw by the manifold. I have the wiring harness and can send photos after I return on July 11th. ]And seeing I told [redacted] I was taking him to small claims court he can change his paper work to say anything just like he is lieing about him saying "I guarentee it will fix your problem " there are no chew marks on the wires and I can prove that with the picture I will send the insulation is melted but no wire is broke in any form and no teeth marks on the insulation
Regards,
[redacted]
We just received this complaint for the first time today and called Mr [redacted] and left a message for him to call us back
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowask [redacted] if he suggested I have a diagnosis first why I walked in the service bay and told him if he was any kind of service manager he would have suggested the diagnosis before changing the plugsask [redacted] what plug he qouted for the higher priceDouble platinumThen said they would put in regular platinum as he had qouted me the day beforeThe new service station is the one that finally fixed my car for only $is he one that informed me that meineki had install copper plugs instead of platinum plugs that are called for in the vehicle [redacted] also said the the wires ended up being burnt threw by the manifoldI have the wiring harness and can send photos after I return on July 11th]And seeing I told [redacted] I was taking him to small claims court he can change his paper work to say anything just like he is lieing about him saying "I guarentee it will fix your problem " there are no chew marks on the wires and I can prove that with the picture I will send the insulation is melted but no wire is broke in any form and no teeth marks on the insulation Regards, [redacted]
Customer contacted$refund issued
This is a year old vehicle with 154,miles and the wheels have been off many times I'm sureWe hand torque all wheels to minimize any problemsThe last visit on 4/20/was noted that there was a problem developing with the lug nuts and Ms*** was informed at that timeWe take full
responsibility for things that we are at fault for but unfortunately this is not one of them
Please see attached invoices and pictures*** *** came in on 6/22/and requested spark plug replacement and declined a diagnosis of the drivability problem on his Cadillac with 116,milesHe declined the better spark plugs and wanted to install copper so we did so at his request
Copper is not the wrong plug for the vehicle as there are many different types and all fit this applicationSome last longer than others etcBut these should be sufficient for this application or we would not agree to install themWhile we were working on the vehicle we noticed that under the intake manifold there was a pile of corn and some chewed up wires like a squirrel or something has been nestingWe recommended the harness that was chewed up to be replacedYou can never guarantee that one thing will fix a problemAll you can do is take it one step at a timeRecommended a coil and customer declined
We are very concerned with the safety and satisfaction of all clientsI am sorry that you did not receive the top notch service that we strive to provideRegarding the problem with the tire, I understand that it has damage to the sidewall known as impact damage which is caused by hitting something
in the road such as a pothole or curb etcHere is a link to some information if we failed to provide a good understanding of what was wrong with the tire http://blog.autosquad.com/tire-sidewall-bubbles/ Unfortunately this is not covered by the tire manufacturer’s warrantyPlease call me and I will make an appointment for you to come in and we will take a second look at the tire and go over each service with you and show you what we do when we rotate and balance, change oil, and top off fluidsWe want you to be satisfied with our services and to understand what is involved with each serviceYou can reach me at*** ** ***
We just received this complaint for the first time today and called Mr. [redacted] and left a message for him to call us back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowask [redacted] if he suggested I have a diagnosis first why I walked in the service bay and told him if he was any kind of service manager he would have suggested the diagnosis before changing the plugsask [redacted] what plug he qouted for the higher price. Double platinum. Then said they would put in regular platinum as he had qouted me the day before. The new service station is the one that finally fixed my car for only $275 is he one that informed me that meineki had install copper plugs instead of platinum plugs that are called for in the vehicle. [redacted] also said the the wires ended up being burnt threw by the manifold. I have the wiring harness and can send photos after I return on July 11th. ]And seeing I told [redacted] I was taking him to small claims court he can change his paper work to say anything just like he is lieing about him saying "I guarentee it will fix your problem " there are no chew marks on the wires and I can prove that with the picture I will send the insulation is melted but no wire is broke in any form and no teeth marks on the insulation
Regards,
[redacted]