Meineke Car Care Center of West Bridgewater

Hello ***,We issued refund of $Payment Sent (Unique Transaction ID # [redacted] )Please close the disputeKind Regards,Customer Support

Hello,Thanks for the infoWe received the order Jul *, 4:00:PMShipped on Jul **, 9:43:AMCustomer raised an RMA on Aug *, 2:52:PMWe did authorize it on Aug *, 2:52:PM.Now instructions clearly says, we need a valid tracking number to track the package Attached is the instructions sent to customer's registered email address: [redacted] .We never received any tracking numberWe did asked for tracking number again on Aug **, 8:14:AMStill we did not receive any response, so RMA was closed due to no responseRefunds can only be done within days from the payment date, after that we do not have access to that particular transaction.On top of it, when customer came back to us, we did acknowledged the request and allowed an exchange.Thanks, [redacted]

Revdex.com: I want it to be known that [redacted] sent my refund as though it were a transaction (aka: as though I were a seller), instead of a direct transferPayPal charged me $for the transaction, and asked me to ship my productI'm closing this complaint, but I have never been treated like this by a businessThey are incompetent, or worse, purposefully retributive Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:***'s claim: "We never received any tracking numberWe did asked for tracking number again on Aug **, 8:14:AMStill we did not receive any response, so RMA was closed due to no response."Here is the actual correspondence, starting with my inquiry:On Thu, Oct ** at 4:AM , *** *** wrote:I'm following up on a return from AugustMy wife went through her Debit account and has not seen a credit for the returned items to the account number ending in ***We included the RMA# on the package and shipped via ***Can you please check our RMA and advise regarding the credit?Thank you,*** *** ***
*** ***
*** *** *** *** *** *** **
*** *** *** *** *** *** *** * ***Hi ***,*** *** *** *** ***
** *** ** *** *** *** *** *** *** *** ** *** *** ** *** *** *** ***
*** * *** *** **
*** ***
*** *** EmmaCustomer Support ExecutiveNov ** at 10:24 PMMessage bodyHello Emma:So you're telling me that you are certain the package wasn't received, and that you have no information connected to my RMA?I've been searching for the *** tracking number for some time, but have not yet found it Here's what I can tell you so far:The *** shipment was created on 8/** at T** *** *** in Petaluma, CaPer my bank records, I paid by debit (Transaction #***) and it cost us an additional $to return it to you.If you cannot locate my return based on the information provided, I will have to go back to the shipping office and ask them if they can locate the *** tracking number based on my purchaseBut if I have to do that, and I do confirm that the package was returned to you, I'm not going to be happy that the company mishandled my return and forced me to take all these measures to receive a refund we were due some time ago.Thank you,***
*** ** ** *** ** ***
*** *** *** *** *** ***
** *** *** *** *** *** *** ** *** *** ** *** *** ** *** ** *** ** *** *** ***
*** *** *** ** ** *** *** ** ***
*** *** *** *** ***Ticket: *** *** KimCustomer Support ExecutiveConclusions:A *** tracking number is useful if *** does not deliver the item in questionThe package WAS delivered, as admitted aboveI marked the package with the RMA #, per the company's requirement*** had all the information they needed to give us a refundThe refund was not processed, even though we followed procedureWe should not be required to accept an exchange in this caseHad it been our error, we would have accepted the offer of an exchangeHowever, the error was ***'s, and by principle they should have responded with an apology and a refund.Further Notes:We actually purchased an additional corset to replace the ones we returnedWe paid directly because we knew it would take them some time to process the returnWe own five corsets from this company, and told them we wanted to continue to patronize themWe just wanted them to do the right thingMy wife is a paid performer at "The Great Dickens Faire: in San Francisco, and has recommended *** to other performers and patrons.It's a shame that *** has hung their entire argument on us not providing a *** tracking number on top of their own RMA, and falsely advised that we did not respondThey have had both the product and our money for months The Customer Service response is tone deaf to a long-standing relationshipThey should apologize and refund our money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I want it to be known that [redacted] sent my refund as though it were a transaction (aka: as though I were a seller), instead of a direct transfer. PayPal charged me $4.50 for the transaction, and asked me to ship my product. I'm closing this complaint, but I have never been treated like this by a business. They are incompetent, or worse, purposefully retributive.
Sincerely,
[redacted]

Hello [redacted],We issued refund of $144. Payment Sent (Unique Transaction ID # [redacted]). Please close the dispute. Kind Regards,Customer Support

Hello,Thanks for the info. We received the order Jul *, 2015 4:00:13 PM. Shipped on Jul **, 2015 9:43:35 AM. Customer raised an RMA on Aug *, 2015 2:52:25 PM. We did authorize it on Aug *, 2015 2:52:25 PM.Now instructions clearly says, we need a valid tracking number to track the package....

Attached is the instructions sent to customer's registered email address: [redacted].We never received any tracking number. We did asked for tracking number again on Aug **, 2015 8:14:34 AM. Still we did not receive any response, so RMA was closed due to no response. Refunds can only be done within 60 days from the payment date, after that we do not have access to that particular transaction.On top of it, when customer came back to us, we did acknowledged the request and allowed an exchange.Thanks,[redacted]