Meineke Car Care Center of Woonsocket

This again goes back to the issue of the complexity of the problem You see it in a simplistic view of the same light being on when the reality is its if far more complicated than that The only analogy I can use is when you are sick and go to a doctor You may have the same symptom, but there are various different causes for the same symptom Therefore, tests are ordered, medications are used until results are seen All the while, they are getting paid for their services, not only once your illness is resolvedOn the issue of the price discounted, what I said if you read it, was that I discounted it BY 1/3rd, meaning I took 33% off the bill for the labor As for the part, you are correct, you didn't physically open the box However, I could not have been more clear when we talked about ordering the part that it was not a guaranteed fix I did not force or coerce you into buying the part under any pretenses I communicated with you about the possibility for success, the testing and the results and let you make an informed decision between taking it to a dealership or trying the part they recommended You chose to try the part I installed it at no further cost to you, then performed as much testing as I possibly could, again at no cost to you No private garage has the diagnostic tools that the dealers doThose that aren't proprietary are far too costly to af [redacted] so therefore certain things unfortunately have to be done by the dealer I understand your frustration, but I don't see how I could have been more transparent on what I did, what was recommended to me, and letting you make an informed decision on what to do on your own vehicle in regards to ordering the part

It really is not good business practice charging someone for something you did not fixI helped you get customers that both needed brakesI have been a loyal customer who has spend approximately $3,at your shopI never would have expected to not have a refund for a job that is incomplete or at least a refund for the part. I would really appreciate some help with this because this situation really sucks and is not fairI understand Meineke is a profit organizationI just thought you would care more about customer satisfactionIf you can not fix my car or give me some sort of reimbursement that is really unfairIf the part didn't work I don't understand why I have to pay for itPoor business practice and I really hope this doesn't happen to anyone else

I would like the Complaint ID # *** I made previously to Meineke to be reopened because I did not add any comments as to why I am dissatisfied with the response I gotI understand you worked on it days but the only reason I kept bringing it back is because the labor and part were purchased and the problem still existsI brought it back a second day because you had to order a partI brought it back a third time to tell you that the problem still exists and the check engine light came right back onIf you had fixed the problem that I paid you to fix the first time I would not have returned a third timeI do not pay you for your efforts, I pay you for resultsThe result being that my check engine light is offAt one point in time I recommended people to go to your shopThe people went to your shop and spent moneySo you losing out on money for working on my car that should have been fixed is not my problemI brought you business and in return I get $taken from meSince we are talking about losing money, why don't we talk about the fact that I am still out of $that I worked hard for with hopes my car would be fixedI can not af* to get my car fixed because you basically robbed me for my money and did not deliver successful resultsMy check engine is still onYou stated in your message previously sent that you cut the price in 1/3rdWhy would I have to pay extra for something that should have been fixed the 2nd daySo no you did not cut the cost in 1/3rd because my time is valuableGoing to the shop separate times for the same problem is concerningThe least you could do is refund me for the part that was not fixed that I purchasedI remember saying to you I hope you kept the old one in case this does not work so you can put the old one back inStated that on the phone whether you care to rememberI would like my money back so I can take my business elsewhere where they can deliver results that one pays forYou claim you could not return the part after it comes out of the packagehmmm the funny thing is I was not the one that opened the packageI was the one to tell you to fix the problem but I do not recall telling you to open a non-refundable package for the car partPlease refund me or fix the problemI would like to be refunded for either the that I spent at the shop or be refunded for the part that was purchased or fix the problem

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

The customer dropped off his car for me to perform the repair as previously agreed.  Upon removal of components I fount none to be faulty by visual inspection.  I referred to both a local dealership as well as multiple correspondence with factory trained and certified master technicians...

whom I can call and discuss issues and get diagnostic procedures beyond what is offered via repair instructions from the usual labor guides like [redacted], A[redacted] and the like.  After hours of testing and back and forth phone calls, all of which was far beyond what was originally scheduled and estimated for, the determination of both parties with whom I was seeking diagnostic aid from was that the diverter valve should be replaced.  It has a 90 percent failure rate and the most common part in this system that is replaced.  I discussed all my findings with the customer as well as the recommendations of the [redacted] technicians.  We discussed at length that this recommendation was based on a failure rate of 90 percent and was a very educated guess, but a guess nonetheless and was not a guaranteed fix.  He was informed that his options were to replace the valve or take it to a dealership for further testing.  Despite spending 3 times the amount of labor time on the vehicle, I modified the bill to be 1/3rd less than he previously agreed to because I was unable to determine an exact cause of his problem.  He made the decision himself to try the diverter valve. At no time did he ask or did I elude to the part being able to be returned if it was unsuccessful.  It is unfortunate that it did not solve his problem.  I tried for 2 more days, at no cost to the customer but great cost to my business, to further diagnose the issue.  The procedure progressed to areas of testing the vehicles computer itself which only can be performed using factory [redacted] diagnostic equipment so I had to stop.  Customer was not charged for any of these countless hours spent attempting to resolve his issue.  He was upset when he did ask about returning the part and I informed him that I was not able to.  I understand his frustration that he has spent money and his vehicle is not repaired, but he needs to understand the complexity of the issue of being more than just a light on his dashboard.  It is a system of over a dozen parts and computers and circuits involved.  I'm sure its of little consolation to him that the time spent and loss of other business while working on his vehicle far outweighs any money that was collected for his repair.

This again goes back to the issue of the complexity of the problem.  You see it in a simplistic view of the same light being on when the reality is its if far more complicated than that.  The only analogy I can use is when you are sick and go to a doctor.  You may have the same symptom, but there are various different causes for the same symptom.  Therefore, tests are ordered, medications are used until results are seen.  All the while, they are getting paid for their services, not only once your illness is resolved. On the issue of the price discounted, what I said if you read it, was that I discounted it BY 1/3rd, meaning I took 33% off the bill for the labor.  As for the part, you are correct, you didn't physically open the box.  However, I could not have been more clear when we talked about ordering the part that it was not a guaranteed fix.  I did not force or coerce you into buying the part under any false pretenses.  I communicated with you about the possibility for success, the testing and the results and let you make an informed decision between taking it to a dealership or trying the part they recommended.  You chose to try the part.  I installed it at no further cost to you, then performed as much testing as I possibly could, again at no cost to you.  No private garage has the diagnostic tools that the dealers do. Those that aren't proprietary are far too costly to af[redacted] so therefore certain things unfortunately have to be done by the dealer.  I understand your frustration, but I don't see how I could have been more transparent on what I did, what was recommended to me, and letting you make an informed decision on what to do on your own vehicle in regards to ordering the part.