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Meineke Car Care Centers

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Reviews Auto Repair, Brake Service Meineke Car Care Centers

Meineke Car Care Centers Reviews (4)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] My legal advisor is creating a contractIF the business agrees and complies no further action will be neededMrM [redacted] continues to not take accountability and proposes his personnel install a non-OEM used motor.Sincerely, [redacted]

We have spoken with the customer since this complaint was filed and believe we have worked out a solution that will work for both of us. 
 
Regards, 
Dave M[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. My...

legal advisor is creating a contract. IF the business agrees and complies no further action will be needed. Mr. M[redacted] continues to not take accountability and proposes his personnel install a non-OEM used motor.Sincerely, [redacted]

Review: We took our car to Meineke Car Care to have our car inspected and checked thoroughly for issues. We were advised that the car needed back breaks, rotors and also a thermostat repair. We advised them that the car was overheating and to please check everything thoroughly. They called us back and gave a price of $583 kept the car the entire day and said the car had been repaired. My husband specifically told them to make sure they put freon in the car because the previous owner had used water, because he thought it was an issue with the water-pump. We picked up the car and drove it home, my son drove it 4 days, and the engine light came on, and the car started smoking. My husband checked the car and found it had no freon in it at all. We called Meineke and spoke with [redacted] who advised us the water-pump needed to be repaired. He said he would refund us what we paid for the other repair and we could apply it to the repair of the water-pump which was an $800 job and takes 8 hours to complete. It is a scam. They should take complete responsibility for our time spent waiting for the repair they were originally suppose to find and fix, not charge us additional money and keep our car longer. They have also caused further damage to our car due to their faulty initial repair. The check engine light was not on previously, and the car had never overheated.Desired Settlement: They should correct all the damage they created at their expense not ours. They should have fixed it correctly from inception.

Business

Response:

in reference to complaint [redacted].... Customer originally came into our shop with the complaint their car was overheating. We preformed a coolant system pressure check. Was found the thermostat housing to be

leaking water/coolant. an estimate for those repairs was prepared and the customer approved the repair work. We preformed the repairs and the customer picked the vehicle up.After driving the car for four days the customer noticed a leak. Vehicle was brought back to our shop were it was found the water pump to be leaking. Customer was upset that it was not found before. Remember the customer has been driving the car for four days. The [redacted] told the customer to help them he would put the money that they had spent towards this repair. So the manager gave them that first repair for free. The customer informed us it would take them a couple weeks to get the money to pay us. We agreed to

their payment options of holding a check until two weeks. The original complaint was fixed and then given back to the customer to help them with another repair, I not sure how we can be at fault with this situation.

Thank You,

Meineke

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Description: Brake Service

Address: 12367 Chinden Blvd., Boise, Idaho, United States, 83713

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Web:

robertkarnes1.iwantamassage.com

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