Meineke Car Care Centre Reviews (%countItem)
Meineke Car Care Centre Rating
Address: 12540 72 St NW, Edmonton, Alberta, Canada, T5B 1Y6
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Truck Repairs –
March 16/18 – diagnose and put deposit of 573.25
March 26/18 Repair and pay bill 1645.01
Refund cheque for 573.25 did not clear. It had the first name wrong
New statement shows bill to be $1,071.77
To Whom it may concern.
March 16/18 – diagnose and put deposit of 573.25
March 26/18 Repair and pay bill 1645.01
I then realized that I forgot my initial deposit. Several attempts were made to credit my account to no avail. By now I ‘m confused and frustrated. I went to the bank, verified the transaction and got a bank print out.
I was then given a cheque for 573.25. This cheque did not clear. I found out later there was a name error. I’ve enclosed said cheque.
I went back to Meineke and asked for a new statement clearly showing amount paid and deposit owing. He had discarded the original statement and my bank print out. The new statement shows charges to be $1,071.77
Meineke offered to bring me cash. He couldn’t say when he would come to me with the money.
I haven’t heard from them and am not going to spend any more time on this.
I will accept re-payment by cheque if it is properly made out.
Deposit (Enclosed 573.25
Payment (reprint of bank acct) 1645.01
Total 2218.26
Meineke statement 1,071.77
Refund should be 1,146.49
The customer came to our shop on March 16 2018 and asked us to scan his vehicle as it had an air bag code in the dash of his 2009 ***.
My mechanics scanned for codes and diagnosed B0065 & B0066 for the pretensioner loop open and pretensioner loop short was what came back during the diagnoses.
This means that the seatbelt circuits that are integrated in the air bag system were not working and had to be replaced for the system to work properly, which the customer wanted.
I told the customer that the retail cost of parts through *** was $1211.65
(see attached invoice #***) and the labour to do the repair was 3 hrs at shop rate (120/hr) I charged him the price of half of my cost to order the parts ($500.00) and a nominal fee of $19.95 for the diagnoses.
In most auto repair shops this diagnoses fee is a $60.00 charge minimum for 1/2hr. With taxes etc the original invoice was $573.25. (see attached invoice #340)
When the parts came in March 26th 2018 the customer booked an appointment to do the repair on March 27th 2018.
We changed out the damaged parts on March 27th and cleared the original codes and at that time a different code for a broken wire (dome light unrelated to the airbag issue) came up at that time.
My mechanic found the broken wire in the wiring harness that is in the door of the extended cab on the driver’s side and repaired it. The vehicle was cleared of all codes at that time.
When I did the invoice for the repair I forgot to apply the $573.25 deposit from invoice #340 to the repair invoice #371 and charged out the total for the complete job, $1645.01 on the credit card machine. I tried to reverse the charges but was unsuccessful.
I phoned my contact at *** to walk me through it but we were not successful at that time.
The next day I wrote the customer a cheque for $573.25 to correct the over payment but apparently, I misspelt his name and the bank wouldn’t deposit it. (I haven’t seen the cheque since so I’m not sure of the problem)
March 29th 2018 the customer came to our shop quite irritated and out of sorts demanding that I pay him in cash which I agreed to do after 4:30 when our shop is closed.
***
That same afternoon March 29th 2018 I went to the *** bank *** got the cash required ($500 from the bank and $73.25 from my cash box) to reimburse the customer for the over payment and phoned him and left a message with my cell number and said that I would meet him at his house or where ever to give him his original $573.25 back as per his request but after several attempts to contact him, he has yet to return my calls.
The re-imbursement of $573.25 in cash is sealed in my cash box for whenever he shows up or contacts me to meet him.
Regards,
Glen Hill
Owner/Operator
Meineke Car Care Centre
The customer came to our shop yesterday morning Friday May 25th at 10:45 a.m. and picked up the envelopethat I had waiting for him which contained the $573.25 in cash which I owed him for the original overpayment issue.He was still quite hostile and would not accept my apology for the original mistake of which you are aware.He returned the cheque in question and signed the back side of it showing that he received the correctionpayment in cash as discussed.