Mr [redacted] came in on 2/for his appointment to have his oil change done on his SaturnOn this visit he approached the desk clerk about a discount that had been advertised for 10% off of exhaust work, Mr [redacted] ask the clerk why he didn't get that discountThe desk clerk informed him that she was sorry she didn't know why he didn't receive itShe continued to let Mr [redacted] know that the staff does their best to offer as many discounts to all the customers as they can & it is also part of the disclaimer that discounts need to be presented or verbally mentioned at time of estimate by customer as wellMr [redacted] was not satisfied with the explination that was given and asked for the refund of the money regardlessThe clerk let him know that she did not have the authority to go back and discount a ticket that had already been processed and that she was sorryAt this point Mr [redacted] used volgure launage directed towards our desk worker and also in the presence of another customerAt this point my desk clerk informed Mr [redacted] needed to please refrane from usuing such luangeMr [redacted] continued to use inappropriate launge and continued to be rude to our counter clerkWe at Meineke Car Care do not under any secomstances allow this type of treatment to our workers or feel that our other customers should be exposed to such behaviorWe are unable to offer any type of discount on already billed tickets and according to the disclaimers on all discounts we are with in the working parameters of the guide linesWe apologize once more for Mr [redacted] upset about this incident but we stand firm on the decline of his request on refund and due to the behavior directed towards staff we ask that he please not come back to this location
Complaint: [redacted] I am rejecting this response because: the problem still exists When I drive the car, it still pulls to the left I want a refund of what I paid to them to fix this problem so that I can go to another mechanic that can fix the problem Sincerely, [redacted]
Went into have the motor only cars windshield wiper replaced, once installed it didn't work and they even tried to have me pay extra for a diagnostic check when the issue was simply a missing fuseA small issue and quick fix which was something they clearly overlooked and without even contacting me they went ahead and charged me full price for fixing despite the fact they intentionally withheld from me that it was a simple fuse replacement
I brought in my Chevrolet HHR April 5, because it was pulling to the left
After it was looked over I was told it needed a front end alignment and I paid $After the repair it was still pulling to the left and brought it backHowever, it was still pulling to the left after the second repair.This time I was told the repair met all specs for ChevroletI asked that the tires are rotated and was told it would be a charge of $but I felt I should not have to pay and refused
I went into this store two weeks ago to get a new muffler put on my vehicleI went back in today to get an oil change, and noticed that they had sign advertising exhaust systems for 10% offI asked why I was not informed of thatI was told sorry, but they expect the customer to know about itThey said they would not do anything about itThat is almost $in my pocket if they would have mentioned it
Went into have the motor only cars windshield wiper replaced, once installed it didn't work and they even tried to have me pay extra for a diagnostic check when the issue was simply a missing fuseA small issue and quick fix which was something they clearly overlooked and without even contacting me they went ahead and charged me full price for fixing despite the fact they intentionally withheld from me that it was a simple fuse replacement
Initial Business Response /* (1000, 13, 2015/09/16) */
*** came in on May 26th with an issue with her AC CompressorThe AC compressor was making noise and the serpentine belt, and she decided to have this belt replacedWe saw her one month later on the 30th of June and the noise got worseI
received inspected it and it was the AC compressorAt the end of May we suggested to replace thisWe suggested both of these in MayWhen she came back it was making a lot more noise, and she declined the service again for the AC CompressorThere is a AMP fuse that runs the AC compressorThe fuse also controls is what is called the idle air controlThe clutch being bad was causing this fuse to blowWhat we did was that the AC compressor got worse, and is now blowing a fuse and she declined serviceAll we did that day was bill her for the diagnostics testThen, on the 8th of July she came in & the AC compressor locked up & tore the belt she bought on the 26th of May in half and she needed it towed in because it was not driveableAt this time, she did not decline the workI got the work done because of the car not being driveableWe did not have to warranty out the serpentine beltBut we went ahead and warrantied it out and then she wanted us to pay for the two billBut we declined and then gave her a $off service on the 8th of July as well as putting the refrigerant back in at no charged for her, which would have cost about the same as the tow billShe picked the vehicle later up that evening, thanked us, and was happy how fast we were fixing itThe next morning, around 10AM-11AM, I got a call from *** and she was disputing the charges of for the work was had been suggesting for a couple of monthsShe was also refunding the charges from the 30th of June for the diagnosticsAt this point, we had to write a formal letter & her reason was for a quality of services*** sided with us and they went ahead and put the bill on their accountDuring this time, I have been in touch with our Mediator at our home office in NCThey help us communicate with upset customersI have talked to them several times about thisMs*** obviously needed the repairs that we had suggestedWe want to build a relationship with the customer like we have for the past yearsWe are family owned and operatedWe take pride in thisI told Ms*** as long as she has her invoice for the repair work done there are a number of Mieneke's that will help her, but I am not willing to do business with someone that attempts to challenge a bill for work that was suggested for monthsThis is unethical and my last communication with Meineke Corporate was that Ms*** has a warranty, and as long as she has her invoice she can visit any other Meineke with that invoice & they will service her vehicleThis is my suggestion to her and I will no longer service her vehicleThis is why I refuse to do business with her
***, Manager
I have a Nissan Maxima and took it for a diagnosis at Meineke at *** *** *** *** *** ** *** In July I was told it would cost $plus tax for the diagnosisI was told by phone that my car needed a pulley and a belt and the total should be around $I agreed to have the pulley and belt fixed and was told to come to the shop to sign the paperworkI received a second call from Meineke and was told that I would also need a harmonic balancer and the total was now $I advised them I could not afford that priceI agreed I would come pick up my car the next morningI asked was it drivable and was informed it could be driven but it would not be good for the vehicle it it's current conditionThe next morning I called to tell them I'd be having my car towed from their shop and was told before my car could be released I would have to pay the total for the work that had been completedThey had fixed everything without my permissionI'd signed no documentation
Complaint: [redacted]
I am rejecting this response because: the problem still exists. When I drive the car, it still pulls to the left. I want a refund of what I paid to them to fix this...
problem so that I can go to another mechanic that can fix the problem.
Sincerely,
[redacted]
Ms. [redacted] brought her vehicle in on July 1 2016 for us to look at her 2000 Nissan Maxima. When the customer dropped off the vehicle and signed an inspection form that states; I hereby authorize the inspection(s) as noted. You and your employees may operate the vehicle for the purpose of testing,...
inspection, delivery and/or space accommodation at my risk. I acknowledge and accept the storage charge of $25.00 per day will be imposed for vehicle unclaimed for more than 3 days and you are not to be held responsible for loss or damage to the vehicle or its contents in the case of fire, theft, accident or any other cause beyond your control and warranty does not cover consequential damages. You are not responsible for parts which are not available for reasons beyond your control. Work authorization and waiver of estimate: I hereby waive my right to a written estimate before work can commence and will accept the phone notification of original estimate. Customer stated when she dropped the vehicle off that she had, had someone install a belt on the vehicle prior to her visit with us but while operating the vehicle the belt came off. After agreed upon inspection the customer was informed that the Idler Pulley had gone out and needed to be replaced. Customer approved the repair by phone. As repair was being done the technician was able to inspect parts that were unable to be seen till the idler pulley wasout of the way. He noticed that the Harmonic balancer was also going out on the vehicle and recommend the repair of this component in order to insure the vehicle would have no additional issue in the future. Customer declined additional repairs. Approved repairs where completed and customer stated that she would be in on July 13, 2016 to pay the balance due of $559.84. Customer did not show up on this day in order to pay the balance, so the vehicle continued to acquire storage fees. This customer has been contacted multiple times in order to resolve this issue with no avail. The vehicle has now been with us for a duration of 286 days now. In this time we have started and finished a Mechanic Lien on the Nissan. In order to obtain a lien on a vehicle in the state of Illinois one must give verbal & written notification. A certified letter with a duration of 30 days to pay balance was sent. Another requirement is that a public notification must be placed in the newspaper for a duration of 30 days as well. Along with multiple documents that the state requires in order to approve a lien. All steps were completed and the State of Illinois issues a new title for the 2000 Nissan Maxima to Meineke Car Care of Granite City in order for us to recover balance due. This vehicle is for sale. If Ms. [redacted] would like to purchase the vehicle back from the establishment she is more than welcome to. We have done everything the state requires us to do and we have met all requirements to resale vehicle.
Mr. [redacted] came in on 2/28 for his appointment to have his oil change done on his Saturn. On this visit he approached the desk clerk about a discount that had been advertised for 10% off of exhaust work, Mr. [redacted] ask the clerk why he didn't get that discount. The desk clerk informed him...
that she was sorry she didn't know why he didn't receive it. She continued to let Mr. [redacted] know that the staff does their best to offer as many discounts to all the customers as they can & it is also part of the disclaimer that discounts need to be presented or verbally mentioned at time of estimate by customer as well. Mr. [redacted] was not satisfied with the explination that was given and asked for the refund of the money regardless. The clerk let him know that she did not have the authority to go back and discount a ticket that had already been processed and that she was sorry. At this point Mr. [redacted] used volgure launage directed towards our desk worker and also in the presence of another customer. At this point my desk clerk informed Mr. [redacted] needed to please refrane from usuing such luange. Mr [redacted] continued to use inappropriate launge and continued to be rude to our counter clerk. We at Meineke Car Care do not under any secomstances allow this type of treatment to our workers or feel that our other customers should be exposed to such behavior. We are unable to offer any type of discount on already billed tickets and according to the disclaimers on all discounts we are with in the working parameters of the guide lines. We apologize once more for Mr. [redacted] upset about this incident but we stand firm on the decline of his request on refund and due to the behavior directed towards staff we ask that he please not come back to this location.
Initial Business Response /* (1000, 13, 2015/09/16) */
[redacted] came in on May 26th with an issue with her AC Compressor. The AC compressor was making noise and the serpentine belt, and she decided to have this belt replaced. We saw her one month later on the 30th of June and the noise got...
worse. I received inspected it and it was the AC compressor. At the end of May we suggested to replace this. We suggested both of these in May. When she came back it was making a lot more noise, and she declined the service again for the AC Compressor. There is a 20 AMP fuse that runs the AC compressor. The fuse also controls is what is called the idle air control. The clutch being bad was causing this fuse to blow. What we did was that the AC compressor got worse, and is now blowing a fuse and she declined service. All we did that day was bill her for the diagnostics test. Then, on the 8th of July she came in & the AC compressor locked up & tore the belt she bought on the 26th of May in half and she needed it towed in because it was not driveable. At this time, she did not decline the work. I got the work done because of the car not being driveable. We did not have to warranty out the serpentine belt. But we went ahead and warrantied it out and then she wanted us to pay for the two bill. But we declined and then gave her a $25 off service on the 8th of July as well as putting the refrigerant back in at no charged for her, which would have cost about the same as the tow bill. She picked the vehicle later up that evening, thanked us, and was happy how fast we were fixing it. The next morning, around 10AM-11AM, I got a call from [redacted] and she was disputing the charges of 486.75 for the work was had been suggesting for a couple of months. She was also refunding the charges from the 30th of June for the diagnostics. At this point, we had to write a formal letter & her reason was for a quality of services. [redacted] sided with us and they went ahead and put the bill on their account. During this time, I have been in touch with our Mediator at our home office in NC. They help us communicate with upset customers. I have talked to them several times about this. Ms. [redacted] obviously needed the repairs that we had suggested. We want to build a relationship with the customer like we have for the past 30 years. We are family owned and operated. We take pride in this. I told Ms. [redacted] as long as she has her invoice for the repair work done there are a number of Mieneke's that will help her, but I am not willing to do business with someone that attempts to challenge a bill for work that was suggested for months. This is unethical and my last communication with Meineke Corporate was that Ms. [redacted] has a warranty, and as long as she has her invoice she can visit any other Meineke with that invoice & they will service her vehicle. This is my suggestion to her and I will no longer service her vehicle. This is why I refuse to do business with her.
[redacted], Manager
I had work done here on my car. While that was being done I was told something else needed done and that would be over $700 more to fix....got that problem fixed for $200 at another shop in town. Rip-off.
Complaint: [redacted]
I am rejecting this response because: the problem still exists. When I drive the car, it still pulls to the left. I want a refund of what I paid to them to fix...
this problem so that I can go to another mechanic that can fix the problem.
Sincerely,
[redacted]
Ms. [redacted] K [redacted] prior to her visit to our establishment called in order to get a quote on a wiper motor.. After receiving the phone quote her and her husband a Mr. [redacted] brought their vehicle to us for us to do the requested repair of the wiper motor to their vehicle....
We recommended diagnostic to the customer in order to insure that the wiper motor was bad and needed to be replaced. They refused diagnostic and requested we just do the repair they asked for. After repair was preform the wipers still were not operating at this point we once again recommend diagnostic & the customers once again declined due to a lack of funds for the proper inspection. After the customers had come in and paid their bill and left with the vehicle we received a phone call from Ms. [redacted] K [redacted]. In this interaction between Ms [redacted] & our front counter employee, Ms [redacted] became verbally abusive to our counter clerk and used vulgar langue with her. At this point our clerk had the okay to end the call with Ms. [redacted]. We have a zero tolerance policy for customers that are verbally abusive with our employees. Unfortunitly the issue with wanting a refund on Ms. [redacted] & Mr. [redacted]'s vehicle is not something that we are able to do for these customers. They came to us with a self diagnosed issue with their vehicle and we preformed the job in which they requested and approved the price of. With out allowing us to do proper diagnostic on the vehicle there would have been no way for us to know that vehicle had a bad fuse or was missing a fuse. These are systems that are not looked into with out proper inspection costs in place. From a mechanical stand point it is very possible that vehicle had a short in the old wiper motor that caused the fuse to blow. With not having the proper inspection approved by the customers this is a thoery that unfortunitly we were not able to explore for them and as a end result the vehicle did not have operating wipers.
Mr [redacted] came in on 2/for his appointment to have his oil change done on his SaturnOn this visit he approached the desk clerk about a discount that had been advertised for 10% off of exhaust work, Mr [redacted] ask the clerk why he didn't get that discountThe desk clerk informed him that she was sorry she didn't know why he didn't receive itShe continued to let Mr [redacted] know that the staff does their best to offer as many discounts to all the customers as they can & it is also part of the disclaimer that discounts need to be presented or verbally mentioned at time of estimate by customer as wellMr [redacted] was not satisfied with the explination that was given and asked for the refund of the money regardlessThe clerk let him know that she did not have the authority to go back and discount a ticket that had already been processed and that she was sorryAt this point Mr [redacted] used volgure launage directed towards our desk worker and also in the presence of another customerAt this point my desk clerk informed Mr [redacted] needed to please refrane from usuing such luangeMr [redacted] continued to use inappropriate launge and continued to be rude to our counter clerkWe at Meineke Car Care do not under any secomstances allow this type of treatment to our workers or feel that our other customers should be exposed to such behaviorWe are unable to offer any type of discount on already billed tickets and according to the disclaimers on all discounts we are with in the working parameters of the guide linesWe apologize once more for Mr [redacted] upset about this incident but we stand firm on the decline of his request on refund and due to the behavior directed towards staff we ask that he please not come back to this location
Complaint: [redacted] I am rejecting this response because: the problem still exists When I drive the car, it still pulls to the left I want a refund of what I paid to them to fix this problem so that I can go to another mechanic that can fix the problem Sincerely, [redacted]
Went into have the motor only cars windshield wiper replaced, once installed it didn't work and they even tried to have me pay extra for a diagnostic check when the issue was simply a missing fuseA small issue and quick fix which was something they clearly overlooked and without even contacting me they went ahead and charged me full price for fixing despite the fact they intentionally withheld from me that it was a simple fuse replacement
I brought in my Chevrolet HHR April 5, because it was pulling to the left
After it was looked over I was told it needed a front end alignment and I paid $After the repair it was still pulling to the left and brought it backHowever, it was still pulling to the left after the second repair.This time I was told the repair met all specs for ChevroletI asked that the tires are rotated and was told it would be a charge of $but I felt I should not have to pay and refused
I went into this store two weeks ago to get a new muffler put on my vehicleI went back in today to get an oil change, and noticed that they had sign advertising exhaust systems for 10% offI asked why I was not informed of thatI was told sorry, but they expect the customer to know about itThey said they would not do anything about itThat is almost $in my pocket if they would have mentioned it
Went into have the motor only cars windshield wiper replaced, once installed it didn't work and they even tried to have me pay extra for a diagnostic check when the issue was simply a missing fuseA small issue and quick fix which was something they clearly overlooked and without even contacting me they went ahead and charged me full price for fixing despite the fact they intentionally withheld from me that it was a simple fuse replacement
Initial Business Response /* (1000, 13, 2015/09/16) */
*** came in on May 26th with an issue with her AC CompressorThe AC compressor was making noise and the serpentine belt, and she decided to have this belt replacedWe saw her one month later on the 30th of June and the noise got worseI
received inspected it and it was the AC compressorAt the end of May we suggested to replace thisWe suggested both of these in MayWhen she came back it was making a lot more noise, and she declined the service again for the AC CompressorThere is a AMP fuse that runs the AC compressorThe fuse also controls is what is called the idle air controlThe clutch being bad was causing this fuse to blowWhat we did was that the AC compressor got worse, and is now blowing a fuse and she declined serviceAll we did that day was bill her for the diagnostics testThen, on the 8th of July she came in & the AC compressor locked up & tore the belt she bought on the 26th of May in half and she needed it towed in because it was not driveableAt this time, she did not decline the workI got the work done because of the car not being driveableWe did not have to warranty out the serpentine beltBut we went ahead and warrantied it out and then she wanted us to pay for the two billBut we declined and then gave her a $off service on the 8th of July as well as putting the refrigerant back in at no charged for her, which would have cost about the same as the tow billShe picked the vehicle later up that evening, thanked us, and was happy how fast we were fixing itThe next morning, around 10AM-11AM, I got a call from *** and she was disputing the charges of for the work was had been suggesting for a couple of monthsShe was also refunding the charges from the 30th of June for the diagnosticsAt this point, we had to write a formal letter & her reason was for a quality of services*** sided with us and they went ahead and put the bill on their accountDuring this time, I have been in touch with our Mediator at our home office in NCThey help us communicate with upset customersI have talked to them several times about thisMs*** obviously needed the repairs that we had suggestedWe want to build a relationship with the customer like we have for the past yearsWe are family owned and operatedWe take pride in thisI told Ms*** as long as she has her invoice for the repair work done there are a number of Mieneke's that will help her, but I am not willing to do business with someone that attempts to challenge a bill for work that was suggested for monthsThis is unethical and my last communication with Meineke Corporate was that Ms*** has a warranty, and as long as she has her invoice she can visit any other Meineke with that invoice & they will service her vehicleThis is my suggestion to her and I will no longer service her vehicleThis is why I refuse to do business with her
***, Manager
I have a Nissan Maxima and took it for a diagnosis at Meineke at *** *** *** *** *** ** *** In July I was told it would cost $plus tax for the diagnosisI was told by phone that my car needed a pulley and a belt and the total should be around $I agreed to have the pulley and belt fixed and was told to come to the shop to sign the paperworkI received a second call from Meineke and was told that I would also need a harmonic balancer and the total was now $I advised them I could not afford that priceI agreed I would come pick up my car the next morningI asked was it drivable and was informed it could be driven but it would not be good for the vehicle it it's current conditionThe next morning I called to tell them I'd be having my car towed from their shop and was told before my car could be released I would have to pay the total for the work that had been completedThey had fixed everything without my permissionI'd signed no documentation
Complaint: [redacted]
I am rejecting this response because: the problem still exists. When I drive the car, it still pulls to the left. I want a refund of what I paid to them to fix this...
problem so that I can go to another mechanic that can fix the problem.
Sincerely,
[redacted]
Ms. [redacted] brought her vehicle in on July 1 2016 for us to look at her 2000 Nissan Maxima. When the customer dropped off the vehicle and signed an inspection form that states; I hereby authorize the inspection(s) as noted. You and your employees may operate the vehicle for the purpose of testing,...
inspection, delivery and/or space accommodation at my risk. I acknowledge and accept the storage charge of $25.00 per day will be imposed for vehicle unclaimed for more than 3 days and you are not to be held responsible for loss or damage to the vehicle or its contents in the case of fire, theft, accident or any other cause beyond your control and warranty does not cover consequential damages. You are not responsible for parts which are not available for reasons beyond your control. Work authorization and waiver of estimate: I hereby waive my right to a written estimate before work can commence and will accept the phone notification of original estimate. Customer stated when she dropped the vehicle off that she had, had someone install a belt on the vehicle prior to her visit with us but while operating the vehicle the belt came off. After agreed upon inspection the customer was informed that the Idler Pulley had gone out and needed to be replaced. Customer approved the repair by phone. As repair was being done the technician was able to inspect parts that were unable to be seen till the idler pulley wasout of the way. He noticed that the Harmonic balancer was also going out on the vehicle and recommend the repair of this component in order to insure the vehicle would have no additional issue in the future. Customer declined additional repairs. Approved repairs where completed and customer stated that she would be in on July 13, 2016 to pay the balance due of $559.84. Customer did not show up on this day in order to pay the balance, so the vehicle continued to acquire storage fees. This customer has been contacted multiple times in order to resolve this issue with no avail. The vehicle has now been with us for a duration of 286 days now. In this time we have started and finished a Mechanic Lien on the Nissan. In order to obtain a lien on a vehicle in the state of Illinois one must give verbal & written notification. A certified letter with a duration of 30 days to pay balance was sent. Another requirement is that a public notification must be placed in the newspaper for a duration of 30 days as well. Along with multiple documents that the state requires in order to approve a lien. All steps were completed and the State of Illinois issues a new title for the 2000 Nissan Maxima to Meineke Car Care of Granite City in order for us to recover balance due. This vehicle is for sale. If Ms. [redacted] would like to purchase the vehicle back from the establishment she is more than welcome to. We have done everything the state requires us to do and we have met all requirements to resale vehicle.
Mr. [redacted] came in on 2/28 for his appointment to have his oil change done on his Saturn. On this visit he approached the desk clerk about a discount that had been advertised for 10% off of exhaust work, Mr. [redacted] ask the clerk why he didn't get that discount. The desk clerk informed him...
that she was sorry she didn't know why he didn't receive it. She continued to let Mr. [redacted] know that the staff does their best to offer as many discounts to all the customers as they can & it is also part of the disclaimer that discounts need to be presented or verbally mentioned at time of estimate by customer as well. Mr. [redacted] was not satisfied with the explination that was given and asked for the refund of the money regardless. The clerk let him know that she did not have the authority to go back and discount a ticket that had already been processed and that she was sorry. At this point Mr. [redacted] used volgure launage directed towards our desk worker and also in the presence of another customer. At this point my desk clerk informed Mr. [redacted] needed to please refrane from usuing such luange. Mr [redacted] continued to use inappropriate launge and continued to be rude to our counter clerk. We at Meineke Car Care do not under any secomstances allow this type of treatment to our workers or feel that our other customers should be exposed to such behavior. We are unable to offer any type of discount on already billed tickets and according to the disclaimers on all discounts we are with in the working parameters of the guide lines. We apologize once more for Mr. [redacted] upset about this incident but we stand firm on the decline of his request on refund and due to the behavior directed towards staff we ask that he please not come back to this location.
Initial Business Response /* (1000, 13, 2015/09/16) */
[redacted] came in on May 26th with an issue with her AC Compressor. The AC compressor was making noise and the serpentine belt, and she decided to have this belt replaced. We saw her one month later on the 30th of June and the noise got...
worse. I received inspected it and it was the AC compressor. At the end of May we suggested to replace this. We suggested both of these in May. When she came back it was making a lot more noise, and she declined the service again for the AC Compressor. There is a 20 AMP fuse that runs the AC compressor. The fuse also controls is what is called the idle air control. The clutch being bad was causing this fuse to blow. What we did was that the AC compressor got worse, and is now blowing a fuse and she declined service. All we did that day was bill her for the diagnostics test. Then, on the 8th of July she came in & the AC compressor locked up & tore the belt she bought on the 26th of May in half and she needed it towed in because it was not driveable. At this time, she did not decline the work. I got the work done because of the car not being driveable. We did not have to warranty out the serpentine belt. But we went ahead and warrantied it out and then she wanted us to pay for the two bill. But we declined and then gave her a $25 off service on the 8th of July as well as putting the refrigerant back in at no charged for her, which would have cost about the same as the tow bill. She picked the vehicle later up that evening, thanked us, and was happy how fast we were fixing it. The next morning, around 10AM-11AM, I got a call from [redacted] and she was disputing the charges of 486.75 for the work was had been suggesting for a couple of months. She was also refunding the charges from the 30th of June for the diagnostics. At this point, we had to write a formal letter & her reason was for a quality of services. [redacted] sided with us and they went ahead and put the bill on their account. During this time, I have been in touch with our Mediator at our home office in NC. They help us communicate with upset customers. I have talked to them several times about this. Ms. [redacted] obviously needed the repairs that we had suggested. We want to build a relationship with the customer like we have for the past 30 years. We are family owned and operated. We take pride in this. I told Ms. [redacted] as long as she has her invoice for the repair work done there are a number of Mieneke's that will help her, but I am not willing to do business with someone that attempts to challenge a bill for work that was suggested for months. This is unethical and my last communication with Meineke Corporate was that Ms. [redacted] has a warranty, and as long as she has her invoice she can visit any other Meineke with that invoice & they will service her vehicle. This is my suggestion to her and I will no longer service her vehicle. This is why I refuse to do business with her.
[redacted], Manager
We did 3 alignments on the vehicle and when my technicians and I drove it handled as expected.
I had work done here on my car. While that was being done I was told something else needed done and that would be over $700 more to fix....got that problem fixed for $200 at another shop in town. Rip-off.
Complaint: [redacted]
I am rejecting this response because: the problem still exists. When I drive the car, it still pulls to the left. I want a refund of what I paid to them to fix...
this problem so that I can go to another mechanic that can fix the problem.
Sincerely,
[redacted]
Ms. [redacted] K [redacted] prior to her visit to our establishment called in order to get a quote on a wiper motor.. After receiving the phone quote her and her husband a Mr. [redacted] brought their vehicle to us for us to do the requested repair of the wiper motor to their vehicle....
We recommended diagnostic to the customer in order to insure that the wiper motor was bad and needed to be replaced. They refused diagnostic and requested we just do the repair they asked for. After repair was preform the wipers still were not operating at this point we once again recommend diagnostic & the customers once again declined due to a lack of funds for the proper inspection. After the customers had come in and paid their bill and left with the vehicle we received a phone call from Ms. [redacted] K [redacted]. In this interaction between Ms [redacted] & our front counter employee, Ms [redacted] became verbally abusive to our counter clerk and used vulgar langue with her. At this point our clerk had the okay to end the call with Ms. [redacted]. We have a zero tolerance policy for customers that are verbally abusive with our employees. Unfortunitly the issue with wanting a refund on Ms. [redacted] & Mr. [redacted]'s vehicle is not something that we are able to do for these customers. They came to us with a self diagnosed issue with their vehicle and we preformed the job in which they requested and approved the price of. With out allowing us to do proper diagnostic on the vehicle there would have been no way for us to know that vehicle had a bad fuse or was missing a fuse. These are systems that are not looked into with out proper inspection costs in place. From a mechanical stand point it is very possible that vehicle had a short in the old wiper motor that caused the fuse to blow. With not having the proper inspection approved by the customers this is a thoery that unfortunitly we were not able to explore for them and as a end result the vehicle did not have operating wipers.