Response:In response to [redacted] 's complaint (ID# [redacted] ), I would like to respectfully submit our response to her claims [redacted] 's vehicle, a Hyundai Sante Fe, was towed into our facility on Sunday August 2, 2015, with a no start complaintAfter a complete diagnosis, our technician found a bad connection/wire, which we repaired, and the vehicle started normally with no indication of further concernsAfter the repair our technician, as per our standard protocol, re-checked the starting/charging system to be sure there were no other issues after the repair was completedAfter completing the post repair diagnostic, the vehicle showed no points of concern, and the system components all checked out as good and within operating specificationsAs stated in her claim, the vehicle returned the following day with a no start condition, we re-inspected the vehicle and found the starter was faulty and it was not the repair we had completed on her prior visit [redacted] was upset, which is understandable given the situation, however, it was not the fault of our location/technician that the starter was faultyIf the starter had given us any indication of failing, we most certianly would have made the suggestion to replace it, it checked out fine and the vehicle started and left our facility after it had been towed in because it would not startThe suggestion that we didn't repair the vehicle is and supported by those factsWe refunded [redacted] 's original repair as she requested, in full, in spite of the fact that we diagnosed the vehicle twice; (which typically involves a diagnostic fee), and we repaired the vehicle on the first visitShe then also states in her complaint that the starter ultimately fixed the second issue, which we diagnosed on the second visit, again at no cost to herWe refunded the entire amount she paid us for the first repair because she was upset and did not understand the situationIf the starter were bad the car would not have started and leftWe never do repairs that are not necessary, which is excactly why we did not replace the starter on the initial visitWe did repair the vehicle at a fair priceI do regret the misunderstanding on [redacted] 's part, however, I am glad that our diagnosis and repair, neither of which she paid us for, fixed her vehicleThank you for your assistance in resolving this issue
Response:In response to [redacted] 's complaint (ID# [redacted] ), I would like to respectfully submit our response to her claims [redacted] 's vehicle, a Hyundai Sante Fe, was towed into our facility on Sunday August 2, 2015, with a no start complaintAfter a complete diagnosis, our technician found a bad connection/wire, which we repaired, and the vehicle started normally with no indication of further concernsAfter the repair our technician, as per our standard protocol, re-checked the starting/charging system to be sure there were no other issues after the repair was completedAfter completing the post repair diagnostic, the vehicle showed no points of concern, and the system components all checked out as good and within operating specificationsAs stated in her claim, the vehicle returned the following day with a no start condition, we re-inspected the vehicle and found the starter was faulty and it was not the repair we had completed on her prior visit [redacted] was upset, which is understandable given the situation, however, it was not the fault of our location/technician that the starter was faultyIf the starter had given us any indication of failing, we most certianly would have made the suggestion to replace it, it checked out fine and the vehicle started and left our facility after it had been towed in because it would not startThe suggestion that we didn't repair the vehicle is and supported by those factsWe refunded [redacted] 's original repair as she requested, in full, in spite of the fact that we diagnosed the vehicle twice; (which typically involves a diagnostic fee), and we repaired the vehicle on the first visitShe then also states in her complaint that the starter ultimately fixed the second issue, which we diagnosed on the second visit, again at no cost to herWe refunded the entire amount she paid us for the first repair because she was upset and did not understand the situationIf the starter were bad the car would not have started and leftWe never do repairs that are not necessary, which is excactly why we did not replace the starter on the initial visitWe did repair the vehicle at a fair priceI do regret the misunderstanding on [redacted] 's part, however, I am glad that our diagnosis and repair, neither of which she paid us for, fixed her vehicleThank you for your assistance in resolving this issue