MEINEKE MUFFLER & BRAKE SHOP

Oct 19, 2017To whom it may concernThe customer has falsely indicated quite rudely that our place of business is fraudulent and ignorantOurstaff members were highly offended by the remarks made by herWe have been servicing vehicles at thislocation for over yearsShe did not return to our location regarding this matter, instead made thedecision to go to the Meineke in Whitehall to tighten the oxygen sensor which isn't related to the one shecame to our facility forThe work done at our location was an exhaust repair, she needed a ?ex pipe thatwas brokenThat particular ?ex pipe was however e whole assembly with e catalytic converter section.Since we deal with these types of repairs due to our extremely experienced staff on daily basis we wereable to save her catalytic converter by removing the whole converter section from the car as an assemblyand welding a brand new ?ex pipe to the assembly and reinstalling the assembly without any leaks.Regardless of saving her money on that particular repair, we indicated to hier that she has an exhaust leak Iand she gave an okay to repair the exhaustAfter the exhaust repair was ?nished and we can now hear thecar running normally, we noticed that her motor mount or mounts were broiienhence the ?ex pipe broke inthe ?rst placeWe advised her on the issue but she didn't was to listenShe said it wasn't like that beforewhich is a lieOnce the motor mounts are worn and torn, anything connected to the engine itself will start tostretch and even break parts such as electronic wiring, sensors and its wires and most commonly, the flexpipeWe received a call from her very inappropriately demanding a refund stating she had to get anotherrepairtthat she wasn't charged for) to her car that is non related to the one we addressed at our locationand believes somehow that we are liable for this repair, and also wants her money back for getting herexhaust ?xedWe have investigated this matter and have decided to not issue a refundBesides therudeness of the customer's approach to our staff and place of business we will not repair something thecustomer was negligent forit hes caused the store manager and technicians at our place of business tolonger want to service her vehicleThank you for informing us regarding this complaint.Regards,Matt AGeneral Manager

Oct 19, 2017To whom it may concern. The customer has falsely indicated quite rudely that our place of business is fraudulent and ignorant. Ourstaff members were highly offended by the remarks made by her. We have been servicing vehicles at thislocation for over 30 years. She did not return to...

our location regarding this matter, instead made thedecision to go to the Meineke in Whitehall to tighten the oxygen sensor which isn't related to the one shecame to our facility for. The work done at our location was an exhaust repair, she needed a ?ex pipe thatwas broken. That particular ?ex pipe was however e whole assembly with e catalytic converter section.Since we deal with these types of repairs due to our extremely experienced staff on  daily basis we wereable to save her catalytic converter by removing the whole converter section from the car as an assemblyand welding a brand new ?ex pipe to the assembly and reinstalling the assembly without any leaks.Regardless of saving her money on that particular repair, we indicated to hier that she has an exhaust leak Iand she gave an okay to repair the exhaust. After the exhaust repair was ?nished and we can now hear thecar running normally, we noticed that her motor mount or mounts were broiien. hence the ?ex pipe broke inthe ?rst place. We advised her on the issue but she didn't was to listen. She said it wasn't like that beforewhich is a lie. Once the motor mounts are worn and torn, anything connected to the engine itself will start tostretch and even break parts such as electronic wiring, sensors and its wires and most commonly, the flexpipe. We received a call from her very inappropriately demanding a refund stating she had to get anotherrepairtthat she wasn't charged for) to her car that is non related to the one we addressed at our locationand believes somehow that we are liable for this repair, and also wants her money back for getting herexhaust ?xed. We have investigated this matter and have decided to not issue a refund. Besides therudeness of the customer's approach to our staff and place of business we will not repair something thecustomer was negligent for. it hes caused the store manager and technicians at our place of business tolonger want to service her vehicle. Thank you for informing us regarding this complaint.Regards,Matt AGeneral Manager

Review: getting overcharged w/ repairs on vehicle. Also car hit in rear, while in repair shop.Desired Settlement: to be reimbersed for repairs, that was waranteed. Also, body work repair, of vehicle.

Business

Response:

{Please see attachment.}