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Meintasis John N

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My experience with Banfield ([redacted], TX) has progressively worsened over the year. Our services with Banfeld started approximately one ago when we purchased a German Shepard puppy; in the beginning service was great, and the employees were considerate and shared a genuine concern for our furbaby. I NEVER once had an issue with appointments. We did invest in the optimum wellness plan for our dog.
However as of late, service at Banfield has drastically declined (especially with the new group of young women they have employed); services with appointments has also declined to the point of where I would NOT recommend this particular Banfield.
Our dog had an appointment scheduled for off at 815am. This morning I awoken to find a message from Banfield - stating that if I did not confirm my appointment by 6pm then they would cancel my appointment.
I called Banfield to confirm if I still hand an appointment - the young lady that stated her name was Crystal (who refused to provide me her last name, then stated the manager's name was Crystal) refused to verify that I still had an appointment and instead informed me if I did not call back then the appointment was cancelled.
I informed her I have never had an appointment cancelled before for not confirming and she stated "this was new and that the corporate office made the policy." When asked to speak to a manager she stated she was the only employee working (which was a lie because I was on hold for over 7 minutes and another person answered the phone, then placed me on hold again).
The person then went on to explain to me that she had three other customers in front of her and that she was alone... when I tried to validate her integrity regarding this fictitious policy.
I called two other Banfield offices ([redacted]) and shared my experience with them, both stated there was no corporate policy stating that appointments should be cancelled if they are not confirmed. I was welcomed to drive the hour drive to receive pet care and they were deeply apologetic and stunned by the service received at Killeen.
Irritated I called back [redacted] Banfield to share the information provided to me, I spoke to Angie. Angie offered me a drop off appointment or actual appointment for today... Although an appointment was made for 3pm (same day), the fact I was lied too makes me regret ever bringing our pet to this particular Banfield. I am so thankful we are leaving the area soon.
I not only question the integrity of the employees of this facility, but I now question the integrity of the veterinarians.

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