Mel Grata Chevrolet Toyota Scion

Mel Grata Chevrolet Toyota Scion *** *** *** *** *** ** *** Phone: ###-###-#### *** *** *** *** *** *** *** *** *** *** *** ** *** Letter Date: 03/26/Dear *** ***: This letter is in regards to a Revdex.com complaint, ID
number ***, submitted on 03/18/at 9:45:AMI spoke to the customer on 02/20/in regards to the *** ***, with 93,miles, that was purchased from our dealershipAt this time, the customer was complaining of an oil leak and noise coming from under the hoodI made the suggestion for the customer to take the vehicle to the local *** dealer to be checkedThe customer took the vehicle to *** ***, which was *** of ***, on 02/23/2015, at our expense*** *** diagnosed the vehicle, and at that time, stated that they could not find anything wrong with the vehicleI spoke with the customer again on 02/26/and the customer had the same complaintI again advised the customer to take the vehicle to *** *** at our expense, to be diagnosedThe customer took the vehicle back to *** *** on 03/03/2015, at which time they discovered an oil filter housing that was leaking on the vehicleThere was also a complaint of an engine noise, which the customer stated was a timing chain*** *** could not confirm that noise at that timeThe repairs for the engine oil leak, which was the oil cooler replacement, was authorized by Mel GrataThe repair bill estimate was $There was mention made of minor seepage coming from a transfer case sealThe minor seepage from the transfer case seal did not necessitate a repairAt this time, since the customer was concerned with the timing chain, we suggested to the customer that if she wanted the timing chain replaced as preventative maintenance, Mel Grata would pay for half of the repairs, parts, and laborThe customer declinedI spoke with the customer again on 03/13/2015, and the customer stated that there was still an engine oil leakSince it was in regards to repairs made by *** *** we requested that the customer take it back to them to be properly fixedThe customer refused and wanted to take it to a different *** dealerThe *** dealer that the customer took it to (I am unaware of the name) said that it was a transfer case seal that was leakingNo engine oil leaks were found at that time, and repairs were declined again for the minor seepageThe next contact that I had with the customer was in regards to a Revdex.com complaint (ID # ***)The customer suggested that she take it to an independent garage, requesting that the transfer case seals be replacedWe agreed to cover the cost of the repair for her at a cost of $The independent garage, I’m assuming at the customer’s request, requested a timing chain actuator replacementThe customer agreed to have the timing chain actuator replacement done, with Mel Grata paying half of the repairs, parts, and labor, as was previously offered to herThe total for the repairs, parts, and labor was $Our half was $I spoke with the customer, and that satisfies her complaint through the Revdex.com. Thank you

Review: Bought a 2007 [redacted] from this dealer, when I went to the dealership to pick up the car I requested they put the vehicle on the lift and they did. Upon inspection I found oil all over the undercarriage of the vehicle, I pointed it out and their service guy said it was a leaky oil filter and it would be changed and the issue fixed. After having the vehicle for only 3 - 4 days I noticed a very strong smell of oil burning, I stopped the car and checked the motor oil which was a quart low now, still leaking. I call the dealership and they requested that I take the vehicle to a certified [redacted] repair facility, I did so and they found a heavy motor oil leak which [redacted] did pay for repairs for that, they also found oil leaking from the transfer case seals and refused to repair this issue, there is also timing chain noise which the mechanic said was not real bad yet that was also refused. So, I have no choice but to make these repairs and it is very costly, had I known about these issues I would never have bought the car.Desired Settlement: I feel these problems were present when I purchased the vehicle and I feel that [redacted] should either fix these problems or pay a [redacted] repair facility to do so. I am now looking at about $1800.00 worth of repairs only 31 days after purchasing the vehicle, I have lost wages and my job put at risk because I had to take the vehicle for diagnostics and repairs.

Business

Response:

Mel Grata Chevrolet Toyota Scion [redacted] Phone: ###-###-#### [redacted] Letter Date: 03/26/2015 Dear [redacted]: This letter is in regards to a Revdex.com complaint, ID number [redacted], submitted on 03/18/2015 at 9:45:33 AM. I spoke to the customer on 02/20/2015 in regards to the 2007 [redacted], with 93,940 miles, that was purchased from our dealership. At this time, the customer was complaining of an oil leak and noise coming from under the hood. I made the suggestion for the customer to take the vehicle to the local [redacted] dealer to be checked. The customer took the vehicle to [redacted], which was [redacted] of [redacted], on 02/23/2015, at our expense. [redacted] diagnosed the vehicle, and at that time, stated that they could not find anything wrong with the vehicle. I spoke with the customer again on 02/26/2015 and the customer had the same complaint. I again advised the customer to take the vehicle to [redacted] at our expense, to be diagnosed. The customer took the vehicle back to [redacted] on 03/03/2015, at which time they discovered an oil filter housing that was leaking on the vehicle. There was also a complaint of an engine noise, which the customer stated was a timing chain. [redacted] could not confirm that noise at that time. The repairs for the engine oil leak, which was the oil cooler replacement, was authorized by Mel Grata. The repair bill estimate was $643.26. There was mention made of minor seepage coming from a transfer case seal. The minor seepage from the transfer case seal did not necessitate a repair. At this time, since the customer was concerned with the timing chain, we suggested to the customer that if she wanted the timing chain replaced as preventative maintenance, Mel Grata would pay for half of the repairs, parts, and labor. The customer declined. I spoke with the customer again on 03/13/2015, and the customer stated that there was still an engine oil leak. Since it was in regards to repairs made by [redacted] we requested that the customer take it back to them to be properly fixed. The customer refused and wanted to take it to a different [redacted] dealer. The [redacted] dealer that the customer took it to (I am unaware of the name) said that it was a transfer case seal that was leaking. No engine oil leaks were found at that time, and repairs were declined again for the minor seepage. The next contact that I had with the customer was in regards to a Revdex.com complaint (ID # [redacted]). The customer suggested that she take it to an independent garage, requesting that the transfer case seals be replaced. We agreed to cover the cost of the repair for her at a cost of $526. The independent garage, I’m assuming at the customer’s request, requested a timing chain actuator replacement. The customer agreed to have the timing chain actuator replacement done, with Mel Grata paying half of the repairs, parts, and labor, as was previously offered to her. The total for the repairs, parts, and labor was $825. Our half was $412.50. I spoke with the customer, and that satisfies her complaint through the Revdex.com. Thank you.

Review: Mel Grata sold a vehicle that was unsafe to drive and had major repairs needed. I took delivery of a 2011 Jeep Compass on August 25, 2014. It is now in need of $1300 in repairs to pass inspection and make is safe to drive. I have had the vehicle 8 months and only put approximately 10,000 miles on it. There was a safety recall for airbags of which I was not informed. It also needs tires. Two of the tires are dry rotted. Mel Grata tried to pass that off as being a result of the winter we had. Both lower control arms need replaced. This is what made two of the tires go bad. This could not have just happened. Mel Grata accused me of not being able to drive the vehicle correctly. I am a licensed school bus driver, and I am aware of the proper techniques to drive a vehicle. The brakes and rotors were in terrible shape. We were told by the mechanic that replaced the brakes and rotors to be very careful when we drive. I am very upset because I let my teenage son drive this vehicle thinking it was safe.Desired Settlement: I would like Mel Grata to fix all issues and have it pass ** inspection at no cost to me.

Business

Response:

Dear Sir/Madam;This email is in regard to Complaint [redacted]. We at Mel Grata Chevrolet Toyota and Scion sold [redacted] a pre-owned 2011 Jeep Compass on 08/25/2014 with a 30 day/2,000 mile 50-50 Warranty, which she agreed to. She was offered an extended service contract and declined it. The vehicle had 47,257 miles on it at the time of purchase. She drove the vehicle for 8 months and put approximately 9,000 miles on it during this period of time. On May 1st Mrs. [redacted] took the vehicle to [redacted] in [redacted] to get it ** state inspected and called her salesman [redacted] informing him the Jeep needed work to pass inspection. [redacted] offered for her to bring the Jeep to our dealership in order for our technicians to look at the vehicle. She brought the vehicle down on May 1st and our service department inspected the vehicle and determined that it did need 4 new tires as well as lower control arms which is considered normal wear and tear items. We explained to Mrs. [redacted] that these parts are wearable items and not something that we could have foreseen going bad 8 months and 9,000 miles. We offered Mrs. [redacted] a vehicle to drive while her Jeep was being repaired as well as to do all the work at our cost of parts and labor as a simple good will gesture. The amount of the repair was $875 not the disputed amount of $1300. Mrs. [redacted] has agreed to the repairs and has had them performed on Tuesday, May 5, 2015. We would wish this matter to be considered closed and that Mel Grata Chevrolet Toyota has acted fairly. Sincerely, [redacted]