After reviewing the situation with our tech, which we did not have a chance to before the call came in, the tech states he never told the customer the labor was under warrantyThe labor warranty on his equipment expired on 6/22/He was told only the parts were warrantiedIn fact there
should have been an additional charge for the tech's travel time and warranty processing but he was not charged$is significantly less then he should have been charged
Initial Business Response /* (1000, 8, 2014/11/24) */
We repaired 3 units and all 3 were in working order when our tech left. The customer signed the work acknowledging so. They called 3 days later to say they needed service again. I was out of town , 400 miles away , but my tech reaced me...
to ask if he should go on the call and said he had never worked on these type of unit and was not sure he could fix it. Since the previous call did not involve any part replacement there was no warranty and anything else that was wrong would have been chargeable, I instructed the tech to explain this to the customer so we would not show up and waste their time and money and find someone who works on this particular type of unit(thru wall heat pump).
Instead of waiting for me to return from my trip these people elected to stop payment on the check.
As of right now I am out the $233.95 from the service call, $7.50 that my bank charged for the returned check. Besides that I still have to pay my tech's labor and the associated overhead so all tolled Mel-O-Air is at -$406.45.
You want to settle- what's your offer.
Initial Consumer Rebuttal /* (3000, 15, 2014/12/05) */
I would like you to reduce the payment to 150.00 and report to the creditors that payment is paid in full.
Final Business Response /* (4000, 20, 2014/12/17) */
We will split the bill with you based on the $406 number. Pay $203 and we will stop the collection.
After reviewing the situation with our tech, which we did not have a chance to before the call came in, the tech states he never told the customer the labor was under warrantyThe labor warranty on his equipment expired on 6/22/He was told only the parts were warrantiedIn fact there
should have been an additional charge for the tech's travel time and warranty processing but he was not charged$is significantly less then he should have been charged
Initial Business Response /* (1000, 8, 2014/11/24) */
We repaired 3 units and all 3 were in working order when our tech left. The customer signed the work acknowledging so. They called 3 days later to say they needed service again. I was out of town , 400 miles away , but my tech reaced me...
to ask if he should go on the call and said he had never worked on these type of unit and was not sure he could fix it. Since the previous call did not involve any part replacement there was no warranty and anything else that was wrong would have been chargeable, I instructed the tech to explain this to the customer so we would not show up and waste their time and money and find someone who works on this particular type of unit(thru wall heat pump).
Instead of waiting for me to return from my trip these people elected to stop payment on the check.
As of right now I am out the $233.95 from the service call, $7.50 that my bank charged for the returned check. Besides that I still have to pay my tech's labor and the associated overhead so all tolled Mel-O-Air is at -$406.45.
You want to settle- what's your offer.
Initial Consumer Rebuttal /* (3000, 15, 2014/12/05) */
I would like you to reduce the payment to 150.00 and report to the creditors that payment is paid in full.
Final Business Response /* (4000, 20, 2014/12/17) */
We will split the bill with you based on the $406 number. Pay $203 and we will stop the collection.