Mel's Moving Company LLC

Telephone response obtained from company as follows: The company stated they told the consumer they charge $per hour, cent /mile and 8% taxThe company stated the consumer had 250-boxes to load - it was all new furniture in the boxesThe company stated it took hours to do the move The company stated they loaded items from the 3rd floor, 2nd floor and basement which took took 1/to hours.The company stated they had to park approximately ft from the new apartmentThe company stated the new apartment had one small elevator that could only hold about 15-boxes at a timeThe company stated they had to walk approximately another ft from the elevator to the apartment The company stated the consumer wanted the boxes unpacked and wanted the furniture assembled - this took time.The company stated the crew even took the boxes to the trash for the consumer, they had to walk down flights of stairs The company stated they do not know if his crew broke the TV.The company stated his crew member opened the box and the TV had a crack in it however nothing else had been damagedThe company stated that the consumer's mom stated that she wasn't even sure if the company broke the TVThe company stated they had already taken $or $off of the bill for the inconvenienceThe company stated that the amount he charged the consumer, $645.00, has been removed from his bank account The company stated they will pay for a new TV when the $is placed back into there bank account

My Name is Melvin S [redacted] and I'm emailing you for a complaint that was against my companyID [redacted] This complaint is totally falseWe did not destroy her belongingsMy crew moved her from [redacted] I met the crew there when they was done unloading to receive payment There was an issue with thatOur customer [redacted] did not have the money to pay so she called her sisterShe called me the next day and said her bed was not put together rightI told her we gonna have to set up an appointment and I'll personally will come do itExplain to her that I am very busy with a lot of customersShe became very loud and disrespectfulI told her I would put it together as soon as I canThen she called back a couple day after said we damaged her dresser and a TV standShe sent pictures over and I told her there is no way we did thatWe are a professional moving comingWe use pads on all of the furniture we moveI even checked with my crew and they said they never damaged anythingMy question is why she wait a couple days to say we damaged her itemsI really don't know what to do from this pointI can put the bed together but far as the other itemsWe did not to itThank you and I can be reached at 216-303-

My Name is Melvin S [redacted] and I'm emailing you for a complaint that was against my companyID [redacted] This complaint is totally falseWe did not destroy her belongingsMy crew moved her from [redacted] I met the crew there when they was done unloading to receive payment There was an issue with thatOur customer [redacted] did not have the money to pay so she called her sisterShe called me the next day and said her bed was not put together rightI told her we gonna have to set up an appointment and I'll personally will come do itExplain to her that I am very busy with a lot of customersShe became very loud and disrespectfulI told her I would put it together as soon as I canThen she called back a couple day after said we damaged her dresser and a TV standShe sent pictures over and I told her there is no way we did thatWe are a professional moving comingWe use pads on all of the furniture we moveI even checked with my crew and they said they never damaged anythingMy question is why she wait a couple days to say we damaged her itemsI really don't know what to do from this pointI can put the bed together but far as the other itemsWe did not to itThank you and I can be reached at? 216-303-

In a phone response Company said:The consumer's statements are true but the legs were fixed With respect to the appliances, there was an informal agreement in which consumer asked Company to take the appliances back to Cleveland, sell them and to then give him (Consumer) the proceeds Company was unable to find a buyer and the appliances remain in storage at [redacted] *** Company is unable to deliver the appliances to Virginia at this time but Consumer is free to pick them up himself Company asks that he first call [redacted] to assure someone will be there

Company responded via phone:? The consumer told the company she did not need the washer and dryer? She did not know what to do with them and the company could sell themThe company placed it on social media for sale? The company states there is no way the consumer was told her the move would be $The company charges $a mile plus an hourly charge of $and 8% taxHer move was from Akron to Cleveland? The company did take $off because her friend was known by the business owner? The bed is not broke but was not assembled correctly? The company offered to put the bed back together but an appointment would need to scheduledThe consumer called three days after the move to discuss damages made to a dresser and sent the company the picturesThere was also pegs broken on the T.Vstand? The company is willing to fix this as well? The company will return the washer and dryer to the consumer? The consumer would need to contact the company to schedule to an appointment to return the washer and dryer and see what is needed to repair the furniture and look at the scratches on the dresser? The company would like to make the consumer happy

Telephone response obtained from company as follows:? The company stated they told the consumer they charge $per hour, ? cent /mile and 8% tax.? The company stated the consumer had 250-boxes to load - it was all new furniture in the boxesThe company stated it took hours to do the move? The company stated they loaded items from the 3rd floor, 2nd floor and basement which took took 1/to hours.The company stated they had to park approximately ft from the new apartment.? The company stated the new apartment had one small elevator that could only hold about 15-boxes at a time.? The company stated they had to walk approximately another ft from the elevator to the apartment? The company stated the consumer wanted the boxes unpacked and wanted the furniture assembled - this took time.The company stated the crew even took the boxes to the trash for the consumer, they had to walk down flights of stairs? The company stated they do not know if his crew broke the TV.The company stated his crew member opened the box and the TV had a crack in it however nothing else had been damaged.? The company stated that the consumer's mom stated that she wasn't even sure if the company broke the TV.? The company stated they had already taken $or $off of the bill for the inconvenience.? The company stated that the amount he charged the consumer, $645.00, has been removed from his bank account? The company stated they will pay for a new TV when the $is placed back into there bank account.?

My Name is Melvin S*** and I'm emailing you for a complaint that was against my companyID ***This complaint is totally falseWe did not destroy her belongingsMy crew moved her from *** *** ** *** *** ***I met the crew there when they was done unloading to receive payment
There was an issue with thatOur customer *** *** *** did not have the money to pay so she called her sisterShe called me the next day and said her bed was not put together rightI told her we gonna have to set up an appointment and I'll personally will come do itExplain to her that I am very busy with a lot of customersShe became very loud and disrespectfulI told her I would put it together as soon as I canThen she called back a couple day after said we damaged her dresser and a TV standShe sent pictures over and I told her there is no way we did thatWe are a professional moving comingWe use pads on all of the furniture we moveI even checked with my crew and they said they never damaged anythingMy question is why she wait a couple days to say we damaged her itemsI really don't know what to do from this pointI can put the bed together but far as the other itemsWe did not to itThank you and I can be reached at 216-303-

Telephone response obtained from company as follows: The company stated they told the consumer they charge $per hour, cent /mile and 8% tax. The company stated the consumer had 250-boxes to load - it was all new furniture in the boxesThe company stated it took hours
to do the move The company stated they loaded items from the 3rd floor, 2nd floor and basement which took took 1/to hours.The company stated they had to park approximately ft from the new apartment. The company stated the new apartment had one small elevator that could only hold about 15-boxes at a time. The company stated they had to walk approximately another ft from the elevator to the apartment The company stated the consumer wanted the boxes unpacked and wanted the furniture assembled - this took time.The company stated the crew even took the boxes to the trash for the consumer, they had to walk down flights of stairs The company stated they do not know if his crew broke the TV.The company stated his crew member opened the box and the TV had a crack in it however nothing else had been damaged. The company stated that the consumer's mom stated that she wasn't even sure if the company broke the TV. The company stated they had already taken $or $off of the bill for the inconvenience. The company stated that the amount he charged the consumer, $645.00, has been removed from his bank account The company stated they will pay for a new TV when the $is placed back into there bank account.

In a phone response Company said:The consumer's statements are true but the legs were fixed. With respect to the appliances, there was an informal agreement in which consumer asked Company to take the appliances back to Cleveland, sell them and to then give him (Consumer) the proceeds.
Company was unable to find a buyer and the appliances remain in storage at *** *** *** *** *** ***. Company is unable to deliver the appliances to Virginia at this time but Consumer is free to pick them up himself. Company asks that he first call *** *** to assure someone will be there

Company responded via phone: The consumer told the company she did not need the washer and dryer She did not know what to do with them and the company could sell themThe company placed it on social media for sale The company states there is no way the consumer was told her the move would be $The company charges $a mile plus an hourly charge of $and 8% taxHer move was from Akron to Cleveland The company did take $off because her friend was known by the business owner The bed is not broke but was not assembled correctly The company offered to put the bed back together but an appointment would need to scheduledThe consumer called three days after the move to discuss damages made to a dresser and sent the company the picturesThere was also pegs broken on the T.Vstand The company is willing to fix this as well The company will return the washer and dryer to the consumer The consumer would need to contact the company to schedule to an appointment to return the washer and dryer and see what is needed to repair the furniture and look at the scratches on the dresser The company would like to make the consumer happy

This is untrue, I have reached out to ***s company on many occasions and have gotten the run aroundHe has made up a number that I owe him $for storage fee for what we never discussed, and he has yet to tell me where to meet him or given me a real addressI am not the first customer that has had items took from this companyI want my appliances or he can pay me full price for the items of which I have receipt of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

My Name is Melvin S*** and I'm emailing you for a complaint that was against my companyID ***This complaint is totally falseWe did not destroy her belongingsMy crew moved her from *** *** ** *** *** ***I met the crew there when they was done unloading to receive payment
There was an issue with thatOur customer *** *** *** did not have the money to pay so she called her sisterShe called me the next day and said her bed was not put together rightI told her we gonna have to set up an appointment and I'll personally will come do itExplain to her that I am very busy with a lot of customersShe became very loud and disrespectfulI told her I would put it together as soon as I canThen she called back a couple day after said we damaged her dresser and a TV standShe sent pictures over and I told her there is no way we did thatWe are a professional moving comingWe use pads on all of the furniture we moveI even checked with my crew and they said they never damaged anythingMy question is why she wait a couple days to say we damaged her itemsI really don't know what to do from this pointI can put the bed together but far as the other itemsWe did not to itThank you and I can be reached at 216-303-

I moved her from Lakewood to ClevelandEverything with the move went smoothlyShe was short on the money for the paymentI grew up with her and have known her for yearsShe asked me to sell refrigerator and stove for $500, I told her I would list it for herI had not heard from her in
monthsShe calls me out of the blue and asks for her money or her itemsI told her she waited months to even check on itI still have it, when she pays me the storage fee for holding it for months I will be more than willing to give them to herThe fee is $

Telephone response obtained from company as follows: The company stated they told the consumer they charge $per hour, cent /mile and 8% tax. The company stated the consumer had 250-boxes to load - it was all new furniture in the boxesThe company stated it took hours
to do the move The company stated they loaded items from the 3rd floor, 2nd floor and basement which took took 1/to hours.The company stated they had to park approximately ft from the new apartment. The company stated the new apartment had one small elevator that could only hold about 15-boxes at a time. The company stated they had to walk approximately another ft from the elevator to the apartment The company stated the consumer wanted the boxes unpacked and wanted the furniture assembled - this took time.The company stated the crew even took the boxes to the trash for the consumer, they had to walk down flights of stairs The company stated they do not know if his crew broke the TV.The company stated his crew member opened the box and the TV had a crack in it however nothing else had been damaged. The company stated that the consumer's mom stated that she wasn't even sure if the company broke the TV. The company stated they had already taken $or $off of the bill for the inconvenience. The company stated that the amount he charged the consumer, $645.00, has been removed from his bank account The company stated they will pay for a new TV when the $is placed back into there bank account

In a phone response Company said:The consumer's statements are true but the legs were fixed. With respect to the appliances, there was an informal agreement in which consumer asked Company to take the appliances back to Cleveland, sell them and to then give him (Consumer) the proceeds.
Company was unable to find a buyer and the appliances remain in storage at *** *** *** *** *** ***. Company is unable to deliver the appliances to Virginia at this time but Consumer is free to pick them up himself. Company asks that he first call *** *** to assure someone will be there

Consumer responded via phone:The company verbally agreed to $to cover the move On the date of the move, the movers began at p.m MrS*** arrived at the home in Cleveland at p.mWhen he arrived there was a male present in the home and the price suddenly went up to $ He knocked $off the price because he knew the male The consumer had to call her sister to put the balance on a credit card Consumer paid $on a credit card before the bed was put together After the payment was made, the movers began putting the drawers back in the dresser and they do not close properly The bed was damaged and not assembledIt is a platform bed and the rails were put on the wrong sides and the screws penetrated where they were not supposed to beMrS*** is still in possession of the washer and dryer that he placed on his website to sell and the consumer would like those returned to her.

Consumer responded via phone:The company verbally agreed to $to cover the move On the date of the move, the movers began at p.m MrS*** arrived at the home in Cleveland at p.mWhen he arrived there was a male present in the home and the price suddenly went up to $ He knocked $off the price because he knew the male The consumer had to call her sister to put the balance on a credit card Consumer paid $on a credit card before the bed was put together After the payment was made, the movers began putting the drawers back in the dresser and they do not close properly The bed was damaged and not assembledIt is a platform bed and the rails were put on the wrong sides and the screws penetrated where they were not supposed to beMrS*** is still in possession of the washer and dryer that he placed on his website to sell and the consumer would like those returned to her

Company responded via phone: The consumer told the company she did not need the washer and dryer She did not know what to do with them and the company could sell themThe company placed it on social media for sale The company states there is no way the consumer was told her the move would be $The company charges $a mile plus an hourly charge of $and 8% taxHer move was from Akron to Cleveland The company did take $off because her friend was known by the business owner The bed is not broke but was not assembled correctly The company offered to put the bed back together but an appointment would need to scheduledThe consumer called three days after the move to discuss damages made to a dresser and sent the company the picturesThere was also pegs broken on the T.Vstand The company is willing to fix this as well The company will return the washer and dryer to the consumer The consumer would need to contact the company to schedule to an appointment to return the washer and dryer and see what is needed to repair the furniture and look at the scratches on the dresser The company would like to make the consumer happy