Melaleuca

Dear Ms [redacted] We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Mr [redacted] gave us to do business with him, andextend our apologies to him for any inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account We understand Mr [redacted] ’s communication to the Revdex.com to indicatethat he communicated with the company and was informed that his account was supposed tobe cancelled before the Backup Order was processed for the month of AugustMelaleucanever received a cancellation document and as such the Backup Order was processed forAugust for a total of $In an effort to resolve all of Mr [redacted] ’s concerns, we havesent him an authorized return label so he can send the Backup Order free of charge, and hisorder has been refunded in full to the method of payment that was charged Mr [redacted] ’s account was cancelled on September 16, and, as such, he should notreceive any more products or chargesWe note that we did not cancel Mr [redacted] ’saccount previously because we had not received a written cancellation notice from him inaccordance with the Terms and Conditions of our Customer Membership Agreement(Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference) [redacted] and [redacted] enrolled with Melaleuca as Preferred Customers on August 16,As Preferred Customers, Mrand Mrs [redacted] committed to order a certain amountof products from Melaleuca’s catalog each month in return for a 30% to 50% discount on allproducts ordered and eligibility for discounted servicesBy accepting the Terms andConditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree toreceive and pay for a Backup Order in any month during which they do not order at least theamount of products that they committed to orderPreferred Customers can select the productsthat will be included in any Backup Order they might receiveIf they make no such selection,any Backup Order they receive will include a variety of products selected by Melaleuca We wish Mr [redacted] all the bestIf he has any further questions, he may contact Melaleuca’s Customer Service department at 1-800-282- Sincerely,Wayne B [redacted] Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellations can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account at $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law

Melaleuca settled with me by refunding me the $and hope they will agree NOT to charge my account any more, honoring my cancelation of membership [redacted]

Dear Mr [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Mr [redacted] gave us to do business with him, andextend our apologies to him for any inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account.We understand Mr [redacted] ’s communication to the Revdex.com to indicatethat for the last months Melaleuca has been taking money from his account without hisconsent for a total of $1,Mr [redacted] enrolled with Melaleuca as a PreferredCustomer on February 28, (A copy of the executed Customer Membership Agreementis available upon request.) As a Preferred Customer, Mr [redacted] committed to order acertain amount of products from Melaleuca’s catalog each month in return for a 30% to 50%discount on all products ordered and eligibility for discounted servicesBy accepting theTerms and Conditions of Melaleuca’s Customer Membership Agreement, PreferredCustomers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to orderPreferred Customerscan select the products that will be included in any Backup Order they might receiveIf theymake no such selection, the Backup Order will include a variety of products selected byMelaleuca or a Convenience Certificate which can be used to redeem for productMr [redacted] ’s charges stem from Convenience Certificates processed because he failed to place aminimum product point orderConvenience certificates are non-refundableHowever, in aneffort to resolve all of Mr [redacted] ’s concerns, we have refunded the total $1,toMr [redacted] ’s method of payment that was chargedAs well, we have cancelled hisaccount to avoid any further charges.Mr [redacted] ’s account was cancelled on June 29, and, as such, he should not receiveany more products or chargesWe note that we did not cancel Mr [redacted] ’s accountpreviously because we had not received a written cancellation notice from him in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).We wish Mr [redacted] all the bestIf he has any further questions, he may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B [redacted] Director of Global Policy Administration

Re: [redacted] ***, Case # [redacted] Dear Ms [redacted] : We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms [redacted] gave us to do business with her, and extendour apologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account We understand Ms***’s communication to the Revdex.com to indicate thatduring the month of August she was told that her account was cancelledMelaleuca did notreceive the written cancellationTherefore, her account was not cancelled in the month ofAugust, and Ms [redacted] received a Backup Order for the amount of $In an effort toresolve all of Ms***’s concerns, we have sent her an Authorized Return label so she canreturn the Backup Order free of charge, and the Backup Order has been refunded in full tothe method of payment on file Ms***’s account was cancelled on September 2, and, as such, she should not receiveany more products or chargesWe note that we did not cancel Ms***’s account previouslybecause we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement(An excerpt from the Termsand Conditions addressing cancellation is appended below for reference) Ms [redacted] enrolled with Melaleuca as a Preferred Customer on May 11, As a PreferredCustomer, Ms [redacted] committed to order a certain amount of products from Melaleuca’scatalog each month in return for a 30% to 50% discount on all products ordered andeligibility for discounted services such as long distance telephone service and health savingsprogramsBy accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order theymight receiveIf they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282- Sincerely,Wayne B [redacted] Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and CrSuspension Forms received by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Forms received after the 25th of the month will be effective the following month Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges)(Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned productCredit on account is available for Melaleuca product purchases

September 28, 2015Revdex.comAttn: [redacted] ***Re: [redacted] ***, Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] ***Thank you forbringing this matter to our attention and providing us an opportunity to respondWe extend our apologies to Mr[redacted] for any inadvertent errors that may have prevented us from being more responsive to his inquiries regardinghis home security.We understand Mr***’ communication to the Revdex.com to be that he would like to receive arefund for home security services he claims he did not use and is requesting that his contract be cancelled withoutbeing charged the early termination fee.Our records indicate Mr [redacted] requested Melaleuca Home Security on May 6, for a month agreementMr[redacted] signed this agreement by way of a digital signature and he also completed the quality assurance callMr[redacted] made two (2) payments for the serviceMelaleuca Home Security made several attempts with Mr [redacted] tocomplete the activation process but each time Mr [redacted] requested that the appointment be rescheduledWe alsoattempted to troubleshoot the issues mentioned in his complaint, but Mr [redacted] was unable to send pictures of hisequipment.In an effort to resolve this issue, Mr***’ home security service agreement has been cancelledWe haverequested Mr [redacted] to return the equipment and have left multiple voice messages requesting a return phone callso a return label can be sentAs of the date of this letter Mr [redacted] has not returned our phone callMelaleucaHome Security has also waived the cancel fee of $1,390.26, thus stopping all future charges.We wish Mr [redacted] all the bestIf he has any further questions, he may contact Melaleuca’s Customer ServiceDepartment at ###-###-####.Sincerely, [redacted] Melaleuca Security General Manager

December 10, 2015Revdex.comAttn: [redacted] Re: [redacted] ***, Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity torespond.We understand Ms***’s communication to the Revdex.com to indicate thatshe requested for a refund for the charges on her method of payment that were not authorizedand were caused due to her method of payment being on another customer’s account, as wellas the removal of her method of paymentIn an effort to resolve all of Ms***’s concerns,we have refunded the full amount of the charge for $We have also removed hermethod of payment from the account.Additionally, after looking into the matter we discovered that in June a product orderwas placed for Ms [redacted] by her enroller, using Ms***’s method of paymentThe orderwas then shipped to Ms [redacted] and was for three Renew lotionsWhen the order was placedin 2012, Ms***’s credit card was added as a default method of payment and remained onthe account until Ms [redacted] filed the recent Revdex.com complaintWhen Ms***’s enroller’smost recent order declined payment, Melaleuca’s electronic system automatically went toanother method of payment, which happened to be Ms***’s card.We believe this resolves the issueHowever, if Ms [redacted] has any further questions, she maycontact Melaleuca’s Customer Service department at ###-###-####.Sincerely, [redacted] Director of Global Policy Administration

We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this matter to our attention and providing us an opportunity to respondWe extend our apologies to Ms [redacted] for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her home security We understand Ms [redacted] ’s communication to the Revdex.com to be that she is not satisfied with the service and would like to cancel her home security service agreement with Melaleuca Security, Inc Our records indicate Ms [redacted] signed up for Melaleuca Home Security on October 16, 2015, by way of electronic signatureWe have contacted her on numerous occasions to try and resolve her issuesHer monitoring agreement was for months at $per monthI personally spoke to Ms [redacted] on June 14, and, in an effort to resolve the issue, we have agreed to cancel the agreement and process a refund once Ms [redacted] returns the equipment to us We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service Department at 1-800-282- Sincerely,Sterling *B***Melaleuca Security General Manager

October 23, 2015Revdex.comAttn: [redacted] ***Boise, ID [redacted] Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity to respond.We appreciate the opportunity Ms [redacted] gave us to do business with her, and extend ourapologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate that shehad requested a refund for the overdraft fee which was caused due to a duplicate charge on theaccount from paperwork Ms [redacted] submitted to Melaleuca twiceAlthough, Melaleuca was notat fault for charging Ms [redacted] for duplicate paperwork, in an effort to resolve all of Ms.***’s concerns we have refunded $to her method of payment on file.If Ms [redacted] has any further questions, she may contact Melaleuca’s Business Developmentdepartment.Sincerely, [redacted] Director of Customer Care and Business Development

Re: [redacted] Case # [redacted] Dear [redacted] We recently received a notice from your office regarding a concern expressed by ***AlexanderThank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand [redacted] ’s communication to the Revdex.com to indicatethat she signed up with Melaleuca to try the vitamins for days, but the vitamins were notworking for her and Melaleuca continued to charge her for Preferred Membership Packs aftershe found out the vitamins were not workingIn an effort to resolve all of [redacted] ’sconcerns we have refunded the shipping for the October and November orders (she waspreviously refunded for the product)Additionally, we have refunded her the December 2017Preferred Membership Pack in full and request that [redacted] return the order to us ather earliest convenience[redacted] ’s account was cancelled on January 10, and, as such, she should notreceive any more products or chargesWe note that we did not cancel [redacted] ’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement(Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference)[redacted] enrolled with Melaleuca as a Preferred Member on September 18, As aPreferred Member, [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to orderPreferred Members can select the productsthat will be included in any Preferred Membership Pack they might receiveIf they make nosuch selection, any Preferred Membership Pack they receive will include a variety of products selected by Melaleuca.We wish [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B [redacted] Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law

Complaint: [redacted] I am rejecting this response because: It is unclear if there will be a charge for the products any time in novemberOctober was mentioned although that has me confusedAlso rejecting becuase a fax was sent in requesting the canceation per the instructionsA refund would be appriciated although not sure all the product is availible as some have been thrown awayHoping we can get this resolved quickly for the holidays and before social media and members/friends here the negativesSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do feel it is appropriate to note that the agents that represented the subject business did make statements that did not comport with the language in the purported agreementIt is important to note that we were advised that our sign up would not be initiated/complete until we logged into the website and competed our sign up At not point in time were we advised that if we didn't complete sign up by a certain time that product would be shipped to us The agents were misleading at best and certainly there was not meeting of the minds The other promises made by the agents that we would receive some sample granola also never took place We were also advised that we were to receive our signup email within hours but no such sign up email was provided within hours While the company seems to have breached its promises it acted disingenuously to ship product without approval Their refusal to initially provide a full refund including shipping costs was not acceptable Only after numerous requests and tons of time did they eventually agree to a full refund Their behavior was consistent with the many complaints found at http://melaleuca.pissedconsumer.com/ and a pyramid scheme as per the article in Forbes magazine http://www.forbes.com/forbes/2004/1011/089.html While this issue was resolved it came very close to being filing in small claims court where I would have welcomed the agents to appear and share how this pyramid scheme operated I hope the Revdex.com keeps a wary eye on a business that makes it difficult to terminate any agreement and also foists its products upon people Sincerely, [redacted] ***

February 5, 2016Revdex.comAttn: [redacted] E50th St.Boise, ID 83714Re: [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a second concern expressed by [redacted] ***Thank you forbringing this matter to our attention and providing us an opportunity to respondWe extend our apologies to Mr[redacted] for any inadvertent errors that may have prevented us from being more responsive to his inquiries regardinghis home security.We understand Mr***’ communication to the Revdex.com to be that he would like any owingbalance relating to his home security account removed and total cancelation of any owing debt.Our records indicate Mr [redacted] requested Melaleuca Home Security on May 6, for a month agreementMr[redacted] signed this agreement by way of a digital signature and he also completed the quality assurance callMr[redacted] made two (2) payments for the serviceMelaleuca Home Security made serveral attempts with Mr [redacted] tocomplete the activation process but each time Mr [redacted] requested that the appointment be rescheduledWe alsoattempted to troubleshoot the issues mentioned in his complaint, but Mr [redacted] was unable to send pictures of hisequipmentWhen Mr***’ home security agreement was cancelled there remained a balance of $whichMr [redacted] agreed to payMelaleuca Security never received his paymentIn an effort to resolve this issue, the owingbalance has been removed from his account.We wish Mr [redacted] all the bestIf he has any further questions, he may contact Melaleuca’s Customer ServiceDepartment at 1-800-282-3000.Sincerely,Sterling [redacted] B***Melaleuca Security General Manager

Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity torespondAlthough the concern was forwarded by Mr [redacted] , his name is not on theaccount of [redacted] [redacted] As such, we will direct the response to Ms [redacted] Weappreciate the opportunity Ms [redacted] gave us to do business with her, and extend ourapologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms [redacted] ’s communication to the Revdex.com to indicate thatshe has tried to cancel for over two years now, wants Melaleuca to stop sending ordersmonthly, and wants a refund of her most recent Preferred Membership PackIn an effort toresolve all of Ms [redacted] ’s concerns, we have cancelled her account and refunded herPreferred Membership Pack for a total refund of $102.66.Ms [redacted] ’s account was cancelled on September 5, and, as such, she should notreceive any more products or chargesWe note that we did not cancel Ms [redacted] ’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement(Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms [redacted] enrolled with Melaleuca as a Preferred Member on March 3, As aPreferred Member, Ms [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to orderPreferred Members can select the productsthat will be included in any Preferred Membership Pack they might receiveIf they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B [redacted] Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law

Dear Ms [redacted] : We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account We understand Ms [redacted] ’s communication to the Revdex.com to indicate thatshe had requested a refund for the order which was sent to her without her knowledge, aswell as the cancellation of her membershipIn an effort to resolve all of Ms [redacted] ’sconcerns, we have issued a refund to her for the Backup Order in the amount of $74.17.Additionally, a postage paid returns label was emailed to Ms [redacted] which she may use toreturn her most recent order Ms [redacted] enrolled with Melaleuca as a Preferred Customer on April 19, As aPreferred Customer, Ms [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Customers can select the products that willbe included in any Backup Order they might receiveIf they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282- Sincerely,Wayne B [redacted] Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the following paragraphs: Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form bearing my original signatureCancellation Forms can be mailed or faxed to Melaleuca Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law

September 17, 2017Revdex.comAttn: [redacted] ***Re: [redacted] , Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] Thankyou for bringing this to our attention and providing us an opportunity to respondWe appreciate theopportunity Ms [redacted] gave us to do business with her, and extend our apologies to her for any inadvertenterrors that may have prevented us from being more responsive to her inquiries regarding her account.We understand Ms [redacted] ’s communication to the Revdex.com to indicate that she is gettingcharged for a convenience certificate without her consent, and it has caused an outstanding balance on heraccount of $Ms [redacted] ’s Backup Order was changed to a convenience certificate because of a badshipping address on fileIn an effort to not lose her products, the Backup Order was switched to aconvenience certificateIn order to resolve all of her concerns we have cleared the outstanding balance onher accountBecause of this change the account has been reactivatedIn order for us to cancel Ms [redacted] ’saccount, we need to receive her cancellation in writing.Ms [redacted] enrolled with Melaleuca as a Preferred Customer on January 4, As a Preferred Customer,Ms [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in returnfor a 30% to 50% discount on all products ordered and eligibility for discounted services such as longdistance telephone service and health savings programsBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a BackupOrder in any month during which they do not order at least the amount of products that they committed toorder.We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’s CustomerService department at ###-###-####.Sincerely, [redacted] Director of Customer Care and Business Development

Re: [redacted] ***, Case # [redacted] Dear Ms [redacted] :We recently received a notice from your office regarding a concern expressed by [redacted] ***Thank you for bringing this to our attention and providing us an opportunity to respondWe appreciate the opportunity Ms [redacted] gave us to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate that she had requested a refund of the returned products, and the Membership FeeShe also requested that her membership be cancelledIn an effort to resolve all of Ms***’s concerns we have emailed an Authorized Return Label that she may use to return the January Preferred Membership Pack free of chargeMelaleuca never received payment for the order but the owing balance has been removedWe have also issued a full refund for the December Preferred Member Pack and the Membership FeeMs [redacted] may expect to see a refund of$to her credit card on file.Ms***’s account was cancelled on February 3, and, as such, she should not receive any more products or charges We note that we did not cancel Ms ***’s account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(An excerpt from the Terms and Conditions addressing cancellation is appended below for reference).Ms [redacted] enrolled with Melaleuca as a Preferred Member on December 28, As a Preferred Member, Ms [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted services By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Members agree to receive and pay for a Preferred Membership Pack in any month during which they do not order at least the amount of products that they committed to orderPreferred Members can select the products that will be included in any Membership Pack they might receiveIf they make no such selection, any Membership Pack they receive will include a variety of products selected by Melaleuca We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282- Sincerely,Wayne B [redacted] Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred MemberBenefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return theunused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.Payment AuthorizationI authorized Melaleuca to charge my credit card or debit the bank account specified in thisAgreement for orders I place directly and for any Preferred Membership PackIf Melaleuca is unable to collect payment in full from my credit card, I authorize Melaleuca to make multiple attempts to collect for up to daysI agree to pay a $service fee if a check or charge is dishonored for any reasonI will hold Melaleuca harmless for all special or consequential damages, whether direct or indirect, resulting from any wrongful debit to my

Re: [redacted] * [redacted] , Case # [redacted] Dear Ms [redacted] :We recently received some follow up comments from your office regarding a concern expressed by [redacted] * [redacted] regarding her home security systemThank you for bringing this matter to our attention and providing us an opportunity to respond.Ms [redacted] does not feel she should pay four months premium serviceShe also wishes to cancel the service without any penalty fees for early termination.Our representative was able to talk to Ms [redacted] In an effort to resolve the issue we have cancelled Ms [redacted] ’s home security service while waving the early termination fee, on the condition that we receive her equipment back in good working orderShe was sent a returns label so the shipping will be covered by MelaleucaMs [redacted] also agreed to pay 50% of her owing balanceMs [redacted] further understands that her Melaleuca account will be on hold until we receive the product back and the owing balance is cleared.We wish Ms [redacted] all the bestIf she has any further questions or concens, she may contact Melaleuca Security Customer Service.Sincerely,Sterling NB***Melaleuca Security

We recently received a notice from your office regarding a concern expressed by [redacted] ***.Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Ms [redacted] gave us to do business with her, and extend our apologies to herfor any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account We understand Ms [redacted] communication to the Revdex.com to indicate that she requeststhat her account to be cancelledIn an effort to resolve all of Ms [redacted] concerns, her membershipwas cancelled on August 11, and, as such, she should not receive any more products or charges.We note that we did not cancel Ms [redacted] account previously because we had not received a writtencancellation notice from her in accordance with the Terms and Conditions of our CustomerMembership Agreement(An excerpt from the Terms and Conditions addressing cancellation isappended below for reference) We wish Ms [redacted] all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282- Sincerely, Wayne B [redacted] Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the followingparagraphs: Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andCrSuspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month receivedSuspension Forms received after the 25th of the month will beeffective the following month

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am grateful for your serviceSincerely, [redacted] ***