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Melanie M. Watkins MD

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Reviews Melanie M. Watkins MD

Melanie M. Watkins MD Reviews (1)

Initial Business Response /* (1000, 5, 2015/05/12) */
Patient scheduled an appointment and was informed that the credit card deposit of $175 was required to hold the appointment time. She was informed that there is a 48 hour cancellation policy and the reason why the credit card is charged is to...

secure that appointment time. The office informed her of this when she made the appointment. When she cancelled, it was less than 48 hours. The doctor offered a phone appointment if patient could not come in and she declined. The doctor was unable to fill that 90 minute slot with another patient. The doctor reached out to the patient twice in the days following the missed appointment and asked if she would like to reschedule for another time, still being able to use the deposit she had paid, and patient declined. The card was charged 48 hours prior to the appointment and patient cancelled during that time period. Patients who are not comfortable with this policy usually do not provide credit card number to secure appointment. This is the first time this has ever been an issue for this office for a new patient. This information is clearly indicated on the website:
http://[redacted]
What is the cancellation policy?
Dr. [redacted] requires a 48-hour notification to cancel a session for any reason. If you provide this advance notification, you will not be charged for the session. If you do not provide Dr. [redacted] with a 48-hour notification, you will be charged for the missed session. If Dr. [redacted]' receptionist can fill your slot at the last minute, Dr. [redacted] will not charge you for the canceled session, even if you provide less than 48 hours notice.
If you are late for an appointment, you will still be charged for the full visit. Dr. [redacted] will do her best to accommodate you, but will need to respect others patients' appointment times.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/15) */
Why was Dr. [redacted] expecting a 48-hour cancellation notice when it was impossible to do so (Sunday appointment made on a Friday)? Does this make any sense?
The customer should be allowed to cancel because sometimes due to unforeseen circumstances (they're not feeling well, emergency situations, etc.), they cannot make their appointment.
It would be unreasonable to expect a 48-hour cancellation notice for a Sunday appointment made on a Friday.
The customer couldn't give a 48 hour cancellation notice because the Sunday appointment was scheduled on a Friday. It is impossible for the customer to do so. The 48 hour cancellation notice therefore should have been waived and the customer allowed to cancel within 24 hours, which the customer did.
The customer is always right and should be allowed to cancel an appointment if she wants to. Dr. [redacted] should not have asked for a deposit because she knew that the patient couldn't cancel a Sunday appointment made on a Friday. It is unscrupulous. It is an unscrupulous practice and it needs to be stopped. She preys on and takes advantage of unsuspecting people. She probably tries to do this scam on everybody who tries to make an appointment with her. This needs to be stopped.
Dr. [redacted] is a scam artist. No medical doctor asks for a credit card number to hold an appointment and charges $175 for a missed appointment and requires 48-hour cancellation notice. She is not a hotel. It is exorbitant, out of the ordinary and an unusual and unscrupulous practice. Of course, the client cannot cancel early in advance because she scheduled a Sunday appointment on a Friday. As anyone with their right mind can see, this was totally scam probably done to everybody to tries to schedule an appointment with her. She needs to be reported to the authorities or Medical Board if she is licensed and have her license revoked. I now doubt that she is a licensed doctor. She probably doesn't have a license to practice as a doctor. The authorities need to be notified about this.
Final Business Response /* (4000, 10, 2015/05/23) */
Please refer to the doctor's previous response on this matter. The patient was offered a phone appointment as an alternative and she was also told that she can use the deposit she made towards future appointment, which she has declined.If she chooses to report this issue to the Medical Board of California, she may call X-XXX-XXX-XXXX Toll-Free or visit
http://www.mbc.ca.gov. Dr. [redacted]' license can be verified using the website.

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Address: 1280 Boulevard Way #204, Walnut Creek, California, United States, 94595

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