Melba's 125

Review: On June **, 2015, I placed a catering order with Jonathan L[redacted] of Melba's 125 to cater an event for our firm, [redacted], on June **, 2015. The total for the catering was $2,193.63. I spoke with Jonathan on June ** and specified that all food (crab cakes, sliders, grilled shrimp, coconut shrimp, meatballs and pigs in a blanket) were to be packaged separately due to food allergies. He promised all food to be brought in separate white platters. We also agreed to 3 pieces per serving and I ordered 40 servings which makes 120 single pieces. On June ** at 4:20 PM the food was delivered by Ken L[redacted]. I received 2 white platters with sliders, grilled shrimp, coconut shrimp, meatballs and pigs in a blanket all on the same platter. The crabcakes were delivered in two small aluminum containers. FOOD CROSS CONTAMINATION. People have allergies to shellfish can die and all our food was packaged into one platter. We received 1/3 of our food order as we had 40 single sliders, 50 crab cakes, 60 pieces of shrimp. We had to call a bar 30 minutes before the event to beg them to deliver 6 trays of additional finger food due to Melba's not bringing us our correct order and cross contaminating. We are due a FULL REFUND as they are ripping people off. Jonathan L[redacted], Catering Manager, should not be promising services and not delivering them and taking their money. I have called Melba's multiple times and no one is responsive. Ken L[redacted], Office Manager, lied about being a delivery person so that he could avoid speaking to me. He knows I am a very disgruntled PAYING customer and does not wish to resolve the issue. Melba's cannot continue to rip people off and take their money. Please refund our full amount of $2,193.63. Thank you.Desired Settlement: A refund in the amount of $2,193.63 to card ending in [redacted].

Consumer

Response:

At this time, I have not been contacted by Melba's 125 regarding complaint ID [redacted].Sincerely,[redacted]