Melendrez Entertainment

The item was deliver to [redacted] at West Creek Town homes office on August 4, This was per request from [redacted] File img 7576.png shows that at 11:pm the item was delivered and a message was sent via text message to [redacted] I informed them that the disk was delivered I did not receive a reply back that they saw my textProduct was delivered on August 4th If you have any questions please contact [redacted] at [redacted]

Complaint: [redacted] I am rejecting this response because: On 4-10-my daughter took pictures with [redacted] Photography at [redacted] I paid for different poses and picture sizes which Ms[redacted] ***/ [redacted] Photography charged me for with mailingI purchased a magnetic picture necklace for my daughter from Ms[redacted] at the same vending table, which we received in weeks with a follcontact from Ms[redacted] to see how we liked itFour to six weeks go by, have not received pictures from Ms[redacted] / [redacted] Photography On 6-3-16, after not receiving pictures for 1/weeks, called and left message for Ms[redacted] / [redacted] Photography that we have not received pictures to please return my callI received no response/correspondenceCalled Ms[redacted] and asked if she could lease get in touch with Ms [redacted] On 6-9-16-called Ms[redacted] / [redacted] Photography-left message that we have not received pictures to please return my callI received no response/correspondenceContacted Ms[redacted] to please contact Ms[redacted] On 6-23-Called [redacted] -left message to please return callShe returned call at 5:30pm and left messageI returned her call at 7:30pmI explained I have not received picturesShe stated she mailed themI stated I have not received picturesShe told me to text my addressIexplained I want to pick up picturesShe said she would be busyI explained I would be out and about that weekend to please meet me somewhereI just want to pick up picturesShe stated she would call me Firday 6-24-On 6-24-16-Did not receive call from herCalled Ms [redacted] on Friday 6-24-and stated I have paid for my daughters pictures since 4-10-and want the pictures or a refundNo response/correspondence fromMs[redacted] / [redacted] PhotographyOn 6-28-16- Called Ms[redacted] / [redacted] Photography-left message to please send my daughters pictures or refund my money No response/correspondence from Ms [redacted] / [redacted] PhotographyIt is 11-going on weeks that we have not received pictures from 4-10-Three more weeks go by, it is now 7-14-16-I go to my Bank-put in complaint I have not received my daughters pictures I paid for on 4-10-with [redacted] Photography and requesting refundIt doesn't seem like they are ever going to send my daughters picturesI have not received refund from Ms[redacted] / [redacted] Photography or BankThree more weeks go by and I finally receive orange certified receipt in mail on 8-6-from [redacted] PhotographyI go to Post Office on 8-8-to sign for envelope of picturesInside envelope is 1- 8x10, 3- 5x7's, and 8- 1/x 1/2's of one pose of my daughterOur whole order was not mailedThe other poses and sizes are not in there that Ms [redacted] / [redacted] Photography charged me forThank you for sending pictures I received on 8-8-of one pose of my daughter, but am requesting to be refunded for the other poses that Ms [redacted] / [redacted] Photography charged me for that I did not receiveIt has been a long months that my daughter and I waited for these pictures Regards, [redacted] ***

1st please be advise that your notice states 2nd notice we never received the 1st notice. As for the account that [redacted] is portraying comes off as if I am very rude and never sent her her product . When [redacted] order our product at the Cheer competition she was told she could make two... choice on her 4x6. on the other items of the package she purchase it would be 1 pose. When she choice her pictures with my team member she picked 6 different poses for the whole package. I did let her know when I spoke to her that it's on one choice. I did not fell that I came off rude I was just informing her that this was our policy . We allow one pose but we did let her choice the 4x6 of 2 poses since she was getting a button made by one of vendors. She contacted Mrs. [redacted] to ask me to contact her. I called a couple of times . 1 time the way her voice mail was set up it was telling me invalid entry. The 2nd time I called I did not try to leave a message since it was saying invalid entry. I mentioned it to [redacted] that if she spoke to [redacted] please let her know . I reach out. She told me she may not answer because she was a nurse or something to that nature. I did speak with her and let her know I did send her package and she said she did not receive this package . at this same time I did let her know that if was only 1 pose we sent her. She asked if I could meet her . I did tell her that I could try to meet her on friday possible Saturday . On friday when I received her call I was unable to meet with her since it was later in the day and I was heading to a job. I told her I could possible try on Saturday . I did call her I the morning and once again the message was invalid entry. She did call later that afternoon very rude telling me I guess your not meeting me. I contacted her back on Monday morning during regular business hour with no call back from [redacted] ***. We have sent out 1000 of photo packages and video . I send them through the post office with keeping shipping cost down to $2.50 to be sent. Times thing may happen due to the post office and we do our best to resend and hope that there is honest form our clients. [redacted] has not returned my calls and I have recently resent her again her product . I paid the extra cost to have this package reprinted , and shipped with signature request. I have lost out money from this package being sent twice . We also do not appreciate that our reputation is being tarnished with a complaint that has added falls attitude and conversation . I am attaching proof that the product was resent and client has signed and was delivered to [redacted] ***. She has also filled a dispute with [redacted] for her purchase which she received a charge back to her card which I am disporting since I am showing proof of delivery . The link below will show the link to day sent and delivered to [redacted] ***. [redacted] Thank you for this moment to respond to this complaint against [redacted] Entertainment. Please contact me at [redacted] if you have any questions [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

1st please be advise that your notice states 2nd notice we never received the 1st notice.
As for the account that *** *** is portraying comes off as if I am very rude and never sent her her product When *** *** order our product at the Cheer competition she was told she could
make two choice on her 4xon the other items of the package she purchase it would be poseWhen she choice her pictures with my team member she picked different poses for the whole packageI did let her know when I spoke to her that it's on one choiceI did not fell that I came off rude I was just informing her that this was our policy We allow one pose but we did let her choice the 4xof poses since she was getting a button made by one of vendors She contacted Mrs*** to ask me to contact herI called a couple of times time the way her voice mail was set up it was telling me invalid entryThe 2nd time I called I did not try to leave a message since it was saying invalid entryI mentioned it to *** that if she spoke to *** *** please let her know I reach outShe told me she may not answer because she was a nurse or something to that natureI did speak with her and let her know I did send her package and she said she did not receive this package at this same time I did let her know that if was only pose we sent herShe asked if I could meet her I did tell her that I could try to meet her on friday possible Saturday On friday when I received her call I was unable to meet with her since it was later in the day and I was heading to a jobI told her I could possible try on Saturday I did call her I the morning and once again the message was invalid entryShe did call later that afternoon very rude telling me I guess your not meeting me I contacted her back on Monday morning during regular business hour with no call back from *** ***. We have sent out of photo packages and video I send them through the post office with keeping shipping cost down to $to be sentTimes thing may happen due to the post office and we do our best to resend and hope that there is honest form our clients*** *** has not returned my calls and I have recently resent her again her product I paid the extra cost to have this package reprinted , and shipped with signature requestI have lost out money from this package being sent twice We also do not appreciate that our reputation is being tarnished with a complaint that has added falls attitude and conversation I am attaching proof that the product was resent and client has signed and was delivered to *** ***.
She has also filled a dispute with *** for her purchase which she received a charge back to her card which I am disporting since I am showing proof of delivery The link below will show the link to day sent and delivered to *** ***.
***
Thank you for this moment to respond to this complaint against *** Entertainment.
Please contact me at *** if you have any questions
*** ***

1st please be advise that your notice states 2nd notice we never received the 1st notice. 
As for the account that [redacted] is portraying comes off as if I am very rude and never sent her her product . When [redacted] order our product at the Cheer competition she was told she could make two choice on her 4x6. on the other items of the package she purchase it would be 1 pose. When she choice her pictures with my team member she picked 6 different poses for the whole package. I did let her know when I spoke to her that it's on one choice. I did not fell that I came off rude I was just informing her that this was our policy . We allow one pose but we did let her choice the 4x6 of 2 poses since she was getting a button made by one of vendors.  She contacted Mrs. [redacted] to ask me to contact her. I called a couple of times . 1 time the way her voice mail was set up it was telling me invalid entry. The 2nd time I called I did not try to leave a message since it was saying invalid entry. I mentioned it to [redacted] that if she spoke to [redacted] please let her know . I reach out. She told me she may not answer because she was a nurse or something to that nature. I did speak with her and let her know I did send her package and she said she did not receive this package . at this same time I did let her know that if was only 1 pose we sent her. She asked if I could meet her . I did tell her that I could try to meet her on friday possible Saturday . On friday when I received her call I was unable to meet with her since it was later in the day and I was heading to a job. I told her I could possible try on Saturday . I did call her I the morning and once again the message was invalid entry. She did call later that afternoon very rude telling me I guess your not meeting me.  I contacted her back on Monday morning during regular business hour with no call back from [redacted]. 
We have sent out 1000 of photo packages and video . I send them through the post office with keeping shipping cost down to $2.50 to be sent. Times thing may happen due to the post office and we do our best to resend and hope that there is honest form our clients. [redacted] has not returned my calls and I have recently resent her again her product . I paid the extra cost to have this package reprinted , and shipped with signature request. I have lost out money from this package being sent twice . We also do not appreciate that our reputation is being tarnished with a complaint that has added falls attitude and conversation . I am attaching proof that the product was resent and client has signed and was delivered to [redacted]. 
She has also filled a dispute with [redacted] for her purchase which she received a charge back to her card which I am disporting since I am showing proof of delivery . The link below will show the link to day sent and delivered to [redacted]. 
 
[redacted]
 
Thank you for this moment to respond to this complaint against [redacted] Entertainment. 
Please contact me at [redacted] if you have any questions 
[redacted]

Complaint: [redacted]
I am rejecting this response because: On 4-10-16 my daughter  took pictures with [redacted] Photography at [redacted]. I paid 50.50 for different poses and picture sizes which Ms.[redacted]/[redacted] Photography charged me for with mailing. I purchased a magnetic picture necklace for my daughter from Ms.[redacted] at the same vending table, which we received in 2 weeks with a follow-up contact from Ms.[redacted] to see how we liked it. Four to six weeks go by, have not received pictures from Ms.[redacted]/[redacted] Photography.  On 6-3-16, after not receiving pictures for 7 1/2 weeks, called and left message for Ms.[redacted]/[redacted] Photography that we have not received pictures to please return my call. I received no response/correspondence. Called Ms.[redacted] and asked if she could lease get in touch with Ms. [redacted]. On 6-9-16-called Ms.[redacted]/[redacted] Photography-left message that we have not received pictures to please return my call. I received no response/correspondence. Contacted Ms.[redacted] to please contact Ms.[redacted].  On 6-23-16 Called [redacted]-left message to please return call. She returned call at 5:30pm and left message. I returned her call at 7:30pm. I explained I have not received pictures. She stated she mailed them. I stated I have not received pictures. She told me to text my address. Iexplained I want to pick up pictures. She said she would be busy. I explained I would be out and about that weekend to please meet me somewhere. I just want to pick up pictures. She stated she would call me Firday 6-24-16. On 6-24-16-Did not receive call from her. Called Ms. [redacted] on Friday 6-24-16 and stated I have paid for my daughters pictures since 4-10-16 and want the pictures or a refund. No response/correspondence fromMs.[redacted]/[redacted] Photography. On 6-28-16- Called Ms.[redacted]/[redacted] Photography-left message to please send my daughters pictures or refund my money.  No response/correspondence from Ms. [redacted]/[redacted] Photography. It is 11-going on 12 weeks that we have not received pictures from 4-10-16. Three more weeks go by, it is now 7-14-16-I go to my Bank-put in complaint I have not received my daughters pictures I paid for on 4-10-16 with [redacted] Photography and requesting refund. It doesn't seem like they are ever going to send my daughters pictures.. I have not received refund from Ms.[redacted]/[redacted] Photography or Bank. Three more weeks go by and I finally receive orange certified receipt in mail on 8-6-16 from [redacted] Photography. I go to Post Office on 8-8-16 to sign for envelope of pictures. Inside envelope is 1- 8x10, 3- 5x7's, and 8- 2 1/2 x 3 1/2's of one pose of my daughter. Our whole order was not mailed. The other poses and sizes are not in there that Ms. [redacted]/[redacted] Photography charged me for. Thank you for sending pictures I received on 8-8-16 of one pose of my daughter, but am requesting to be refunded for the other poses that Ms. [redacted]/[redacted] Photography charged me for that I did not receive. It has been a long 4 months that my daughter and I waited for these pictures. 
Regards,
[redacted]

The item was deliver to [redacted] at West Creek Town homes office on August 4, 2016. This was per request from [redacted].  File img 7576.png shows that at 11:47 pm the item was delivered and a message was sent via text message to 1 [redacted] . I informed them that the disk was...

delivered . I did not receive a reply back that they saw my text. Product was delivered on August 4th.  If you have any questions please contact [redacted] at [redacted]

The item was deliver to [redacted] at West Creek Town homes office on August 4, 2016. This was per request from [redacted].  File img 7576.png shows that at 11:47 pm the item was delivered and a message was sent via text message to 1 [redacted] . I informed them that the disk...

was delivered . I did not receive a reply back that they saw my text. Product was delivered on August 4th.  
If you have any questions please contact [redacted] at [redacted]

1st please be advise that your notice states 2nd notice we never received the 1st notice. As for the account that [redacted] is portraying comes off as if I am very rude and never sent her her product . When [redacted] order our product at the Cheer competition she was told she could make two choice on her 4x6. on the other items of the package she purchase it would be 1 pose. When she choice her pictures with my team member she picked 6 different poses for the whole package. I did let her know when I spoke to her that it's on one choice. I did not fell that I came off rude I was just informing her that this was our policy . We allow one pose but we did let her choice the 4x6 of 2 poses since she was getting a button made by one of vendors.  She contacted Mrs. [redacted] to ask me to contact her. I called a couple of times . 1 time the way her voice mail was set up it was telling me invalid entry. The 2nd time I called I did not try to leave a message since it was saying invalid entry. I mentioned it to [redacted] that if she spoke to [redacted] please let her know . I reach out. She told me she may not answer because she was a nurse or something to that nature. I did speak with her and let her know I did send her package and she said she did not receive this package . at this same time I did let her know that if was only 1 pose we sent her. She asked if I could meet her . I did tell her that I could try to meet her on friday possible Saturday . On friday when I received her call I was unable to meet with her since it was later in the day and I was heading to a job. I told her I could possible try on Saturday . I did call her I the morning and once again the message was invalid entry. She did call later that afternoon very rude telling me I guess your not meeting me.  I contacted her back on Monday morning during regular business hour with no call back from [redacted]. We have sent out 1000 of photo packages and video . I send them through the post office with keeping shipping cost down to $2.50 to be sent. Times thing may happen due to the post office and we do our best to resend and hope that there is honest form our clients. [redacted] has not returned my calls and I have recently resent her again her product . I paid the extra cost to have this package reprinted , and shipped with signature request. I have lost out money from this package being sent twice . We also do not appreciate that our reputation is being tarnished with a complaint that has added falls attitude and conversation . I am attaching proof that the product was resent and client has signed and was delivered to [redacted]. She has also filled a dispute with [redacted] for her purchase which she received a charge back to her card which I am disporting since I am showing proof of delivery . The link below will show the link to day sent and delivered to [redacted].  [redacted] Thank you for this moment to respond to this complaint against [redacted] Entertainment. Please contact me at [redacted] if you have any questions [redacted]

1st please be advise that your notice states 2nd notice we never received the 1st notice. As for the account that [redacted] is portraying comes off as if I am very rude and never sent her her product . When [redacted] order our product at the Cheer competition she was told she could make two...

choice on her 4x6. on the other items of the package she purchase it would be 1 pose. When she choice her pictures with my team member she picked 6 different poses for the whole package. I did let her know when I spoke to her that it's on one choice. I did not fell that I came off rude I was just informing her that this was our policy . We allow one pose but we did let her choice the 4x6 of 2 poses since she was getting a button made by one of vendors.  She contacted Mrs. [redacted] to ask me to contact her. I called a couple of times . 1 time the way her voice mail was set up it was telling me invalid entry. The 2nd time I called I did not try to leave a message since it was saying invalid entry. I mentioned it to [redacted] that if she spoke to [redacted] please let her know . I reach out. She told me she may not answer because she was a nurse or something to that nature. I did speak with her and let her know I did send her package and she said she did not receive this package . at this same time I did let her know that if was only 1 pose we sent her. She asked if I could meet her . I did tell her that I could try to meet her on friday possible Saturday . On friday when I received her call I was unable to meet with her since it was later in the day and I was heading to a job. I told her I could possible try on Saturday . I did call her I the morning and once again the message was invalid entry. She did call later that afternoon very rude telling me I guess your not meeting me.  I contacted her back on Monday morning during regular business hour with no call back from [redacted]. We have sent out 1000 of photo packages and video . I send them through the post office with keeping shipping cost down to $2.50 to be sent. Times thing may happen due to the post office and we do our best to resend and hope that there is honest form our clients. [redacted] has not returned my calls and I have recently resent her again her product . I paid the extra cost to have this package reprinted , and shipped with signature request. I have lost out money from this package being sent twice . We also do not appreciate that our reputation is being tarnished with a complaint that has added falls attitude and conversation . I am attaching proof that the product was resent and client has signed and was delivered to [redacted]. She has also filled a dispute with [redacted] for her purchase which she received a charge back to her card which I am disporting since I am showing proof of delivery . The link below will show the link to day sent and delivered to [redacted].  [redacted] Thank you for this moment to respond to this complaint against [redacted] Entertainment. Please contact me at [redacted] if you have any questions [redacted]