Melissa & Doug

Complaint: [redacted] I am rejecting this response because: I was told that I will get the credit, and the fund will go back to my credit card account and they never told me the credit is only go toward the future orders I know Melissa and Doug is very Sneaky and Dishonest with their small retailer customers; therefore, not alot of small retailers want to deal with them I wish one day the govtwould monitor the way Melissa and Doug handles their business, they always tell you one thing and do something else, and they never keep their Words They are very Pushy and Making the sales quote after that oh "we didn't do that we didn't say that" They are not a reliable company to deal with at the first place, and I was wonder why so many small retailers never place order from them Now, I know the reason why Since I am NOT reopening my store, then they will keep my $forever and the rest of other retailers who have credits as well Is it a right and Ligit way to handle business? They are really out there Rip Off their consumers about the credits after the retailers closed down their stores because we/retailers can NEVER and EVER GET the credit back Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We have communicated with the owner numerous times over the past years and confirmed that we have a credit on the account for $ It was discussed with the customer when the store was closing that product could be returned and the credit could be used towards furture purchases only The customer agreed to this and further indicated that they were looking for a new location We continue to have an open credit with this customer and will be happy to apply the credit towards future purchases

We have called and left different messages for *** to discuss this issue: calls were placed and messages left on 4/@10:00am, 4/@12:07pm and again today 4/@10:40am. We have not received any return messages. We needed to speak with *** before issuing a credit
because the package was tracked and tracking information shows the package was delivered to the customer and not refused and returned. We have not received it back. We are happy to speak with ***, get some additional detail and help her. If she could kindly call and ask for ***, we would appreciate it

Hi ***,
I am writing in reference to complaint #***. This case was closed before we had been able to resolve the issue with the customer. We have been in contact with *** *** at *** *** ***sent her call tags and the product is being
returned back to us for full credit. I did try and contact you on 10/but the phone number was not working. I also sent an email with the resolution on 10/to [email protected] Please update this case if possible. If you have any questions, please contact me at ###-###-####
Regards,
***
Melissa Doug, Inc
###-###-####

Hi ***,
We are writing in response to case #***. This case was closed before we had an opportunity to respond. After receiving the customers most recent response we decided to go outside our policy and refund the customer. Our policy has always been to allow customers to return goods to us that are not selling for full credit towards future purchases only. We have reviewed this customers’ history and have decided to make a onetime exception because they decided to not reopen their business as was previously discussed. We are sending them a check for the full refund they requested and it should be received within two weeks. Any questions please feel free to call us at ###-###-####
Thank You,
Melissa & Doug, Inc
###-###-####

Complaint: [redacted]
I am rejecting this response because:  I was told that I will get the credit, and the fund will go back to my credit card account and they never told me the credit is only go toward the future orders.  I know Melissa and Doug is very Sneaky and Dishonest with their small retailer customers; therefore, not alot of small retailers want to deal with them.  I wish one day the govt. would monitor the way Melissa and Doug handles their business, they always tell you one thing and do something else, and they never keep their Words.  They are very Pushy and Making the sales quote after that oh "we didn't do that we didn't say that"...  They are not a reliable company to deal with at the first place, and I was wonder why so many small retailers never place order from them.  Now, I know the reason why...  Since I am NOT reopening my store, then they will keep my $476.70 forever and the rest of other retailers who have credits as well.  Is it a right and Ligit way to handle business?  They are really out there Rip Off their consumers about the credits after the retailers closed down their stores because we/retailers can NEVER and EVER GET the credit back.
Sincerely,
[redacted]

We have communicated with the owner numerous times over the past 2 years and confirmed that we have a credit on the account for $476.70.  It was discussed with the customer when the store was closing that product could be returned and the credit could be used towards furture purchases...

only.  The customer agreed to this and further indicated that they were looking for a new location.  We continue to have an open credit with this customer and will be happy to apply the credit towards future purchases.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: I placed an order for a [redacted] treehouse in March. Shortly after placing the order, I called to cancel it after I realized it would not arrive in time. I was told that they could not cancel the order but that I could refuse delivery of the package and it would get sent back to them. I refused delivery just as I was told on March 18, 2015 and had the package returned to them. It has now been almost a month and I have still not received a refund. The company has stopped responding to my emails, and I tried calling and speaking with someone named [redacted] who left a message for me but I have not heard back from her either. I am being ignored and am being refused my refund of $49.99 after following the company's directions on how to go about returning the item.Desired Settlement: I would like to received a refund of $49.99 which it what I paid for the product.

Business

Response:

We have called and left 3 different messages for [redacted] to discuss this issue: calls were placed and messages left on 4/9 @10:00am, 4/13 @12:07pm and again today 4/14 @10:40am. We have not received any return messages. We needed to speak with [redacted] before issuing a credit because the package was tracked and tracking information shows the package was delivered to the customer and not refused and returned. We have not received it back. We are happy to speak with [redacted], get some additional detail and help her. If she could kindly call and ask for [redacted], we would appreciate it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Melissa & Doug sent us unordered merchandise based on a sales phone call of reviewing their popular toys. Without sending us an invoice for review, Melissa & Doug sent us product unauthorized. After contacting them regarding this matter, they're not taking actions to pick up the unordered merchandise.Desired Settlement: Pick up the merchandise or arrange to have it returned

Business

Response:

Hi [redacted],

I am writing in reference to complaint #[redacted]. This case was closed before we had been able to resolve the issue with the customer. We have been in contact with [redacted] at [redacted]. sent her call tags and the product is being returned back to us for full credit. I did try and contact you on 10/24 but the phone number was not working. I also sent an email with the resolution on 10/24 to [email protected]. Please update this case if possible. If you have any questions, please contact me at ###-###-####.

Regards,

Melissa Doug, Inc.

###-###-####

Review: To whom it may concern: I have been dealing with Melissa and Doug for at least three or four years. Had been placing orders with them. Melissa and Doug is the Pushiest company out there, they called customers like Hell to get customers to place orders which is understandable... Trying to give their customers Free Freights if you placed an order reach certain amount like a $1000 order or $1500 order. Melissa and Doug's sales representatives tell their customers if anything I ordered can be returned anytime if they weren't sold, and I will get the credits which I had received through reorders. When I closed down my Toy store in 08/2012. I called Melissa and Doug on 11/14/2012 asking for my $476.70 credit (refund), one of the representative told me, don't worry, this credit will be there when my store is reopen. Since I couldn't find any reasonable rent to reopen my toy store, I contacted Melissa and Doug again on 05/21/2014 inform them that I won't be opened my toy store again, and I am asking for the $476.70 refund. [redacted] is the one who responded to my request told me that I can't get the refund; therefore, I like to report this incident to Revdex.com, so Melissa and Doug should Honor and do what they told their customers at the first place. Melissa and Doug should do Honest and Ligit business not just tell consumers one thing and do nothing. Thanks for your time.Desired Settlement: Requesting Melissa and Doug credit the amount that they owe me since 2012. Thanks.

Business

Response:

We have communicated with the owner numerous times over the past 2 years and confirmed that we have a credit on the account for $476.70. It was discussed with the customer when the store was closing that product could be returned and the credit could be used towards furture purchases only. The customer agreed to this and further indicated that they were looking for a new location. We continue to have an open credit with this customer and will be happy to apply the credit towards future purchases.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was told that I will get the credit, and the fund will go back to my credit card account and they never told me the credit is only go toward the future orders. I know Melissa and Doug is very Sneaky and Dishonest with their small retailer customers; therefore, not alot of small retailers want to deal with them. I wish one day the govt. would monitor the way Melissa and Doug handles their business, they always tell you one thing and do something else, and they never keep their Words. They are very Pushy and Making the sales quote after that oh "we didn't do that we didn't say that"... They are not a reliable company to deal with at the first place, and I was wonder why so many small retailers never place order from them. Now, I know the reason why... Since I am NOT reopening my store, then they will keep my $476.70 forever and the rest of other retailers who have credits as well. Is it a right and Ligit way to handle business? They are really out there Rip Off their consumers about the credits after the retailers closed down their stores because we/retailers can NEVER and EVER GET the credit back.

Sincerely,

Business

Response:

Hi [redacted],

We are writing in response to case #[redacted]. This case was closed before we had an opportunity to respond. After receiving the customers most recent response we decided to go outside our policy and refund the customer. Our policy has always been to allow customers to return goods to us that are not selling for full credit towards future purchases only. We have reviewed this customers’ history and have decided to make a onetime exception because they decided to not reopen their business as was previously discussed. We are sending them a check for the full refund they requested and it should be received within two weeks. Any questions please feel free to call us at ###-###-####.

Thank You,

Melissa & Doug, Inc

###-###-####

Review: 1. Sent product unauthorized. 2. Over billed. 3. Did not process credits correctly. 4. Refuses to provide credits and fix errors.

Sent damaged merchandise and did not provide full credit. Sent Merchandise without authorizationa and would force new product out after we told them NO we did not want the product. Never gave full credits or kept their word on the free displays. After sending to collections we have denied the bill on several occasions and they have never sent proof in the 30 days and have refused. But they keep sending us to different collection agency'sDesired Settlement: I want a zero balance applied to our account.

Business

Response:

Business Response /* (1000, 21, 2013/05/30) */

We just received a letter in the mail from the Revdex.com stating that we had not responded to this case. Please kindly note that we had not received previous emails from Revdex.com. This letter received in the mail was the first we were aware of this complaint. In June of 2012 we sent the customer at her request a detailed spreadsheet of invoices, payments, credits & returns along with the balance. We asked her to look over the information and let us know where she thought there were errors or what was in dispute. On 8/23/12 she reponded that the information was not accurate - again we asked her to verbally or in writing confirm what she thought her balance should be. We tried consistantly for 3 months to contact the customer to resolve but we never received a response. Unfortunately we had no choice at that point but to send the account to a collections agency. The customer should resolve any disputes with the collections agency. Again we tried diligently to resolve the balance but the customer did not communicate their conflicts with us.