Melissa JAlbert Photography

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I find it very interesting that [redacted] J [redacted] can sit there and blatantly lie to the Revdex.com and the public about what actually happenedLets start with the fact that when my husband and I originally booked her, she told me that she would work a hour day if needed, and that it wouldn't matter how late or early she arrivedI would also like it to be known that I asked [redacted] to my bridal brunch and specifically said "this is not for working purposes, I want you there to enjoy this moment with me," (also please note the [redacted] message attached) she then chose to take pictures on her own, and send them to me, after I made it very clear that THIS WAS NOT FOR WORKING PURPOSESAlso, as far as the "pregnancy announcement" photos, in my contract she gave us a free "day after session," which we never received, and then later told me that the "pregnancy announcement" session was my free sessionSo, I'm not sure where she factored dollars out of a free sessionAfter she left (which was NOT at because all my guests were gone by 630), she told us we would see the pictures in weeks *Please note that our wedding was Aug 6, and we did not receive pictures until Sep Please take note of the [redacted] message attached of when we received the pictures*Well, on the week mark, I finally received the photos and was extremely unhappy with the qualityYes, the pictures she posted on [redacted] were great, but the final product was garbageAfter blaming it on electronic error multiple times, even though lighting and being blurry is not electronic, I sent her a list of approximately images that I was not happy with, she then said she "fixed them" but we did not see how she fixed them (please note email attached for list of pictures)SO I'm not sure where this "ten images came from" The 16xphoto, was also in our contract, and I chose the picture that I saw best for it, so I'm not sure why I would send it back....I declined the wedding album because we thought the pictures were so horrendous that we couldn't imagine what was going to be put in this albumI also never stated that I wanted 50% back, so I'm not sure where this accusation came fromAnd as far as getting our final payment, we only got one installment in December, and then she NEVER MAILED THE SECOND AND THIRD installments as we previously agreedShe finally issued us the final installment in JANUARY (not December as her response says, also note the attached email)I told her that I did not want any further contact with her, unless it was about our refund and tracking numbersShe neglected to tell us that our refund was going to be sent out late because she was broke and had no moneyAs far as I'm concerned, this looks extremely pathetic on a business if you have no reservesPlease see attachments of emails to show that my husband and I are being made to look like liars in this complaint Regards, [redacted]