I am rejecting this response because: The insinuation that I request a Lincoln MKC as a loaner car is They offered me a loaner car as they have for the past years whenever I have had my car repaired or serviced at their shop This is a courtesy they extend to all whom have work done I did not request a lincoln , plus the one I received as a loaner the tabs were expired months ago ( September 2016) so I do believe that me getting this car was not a hardship to the dealership Second I had my car in for service a week before the problem with my carI have the service record showing that everything including the fluids were satisfactory with the dealershipwhen they returned my car to them When I did pick up the car , I was not charged for the shipping as it was days that they had my car and I assumed( was not informed ) that they received a new engine from lincoln and not from another dealership In response to the "discounted " price of the motor, please see attachment regarding the invoice I received from the dealership I was not given a discount on the engine, it had a $core return For them to list that they gave me a discount from $to is misleading and falseThe invoice states that the engine cost plus for a return core charge( please see below the list of charges) There is also no mention on the invoice that I was discounted on the labor In the end, I am out $for a warranty that was never honored because of their incompetence of writing it up and $for a engine that should have been covered Engine $Core return $Seal $Seal $Battery $ (- core) $Antifreeze $Oil = $ plus $Labor $misc charges $Tax = a total of $ I know as a consumer I have no recourse against the dealership as they will go about their business as usual and use their deceptive sales techniques against the unsuspecting publicI would like this complaint at least put on record to help others see what kind of service they provide to their customers
I am rejecting this response because: I had my truck in since after two weeks they told me that there was nothing they could do!! I have even requested a area ford repto listen to it also, no response! they even admitted not torqueing the bolts correctly on the outside of the motorso I would bet that bolts inside the motor were not torqued correctly either!! I was told they would take apart the motor again at my cost! sick! they wrecked the truck!
I am rejecting this response because: The insinuation that I request a Lincoln MKC as a loaner car is They offered me a loaner car as they have for the past years whenever I have had my car repaired or serviced at their shop This is a courtesy they extend to all whom have work done I did not request a lincoln , plus the one I received as a loaner the tabs were expired months ago ( September 2016) so I do believe that me getting this car was not a hardship to the dealership Second I had my car in for service a week before the problem with my carI have the service record showing that everything including the fluids were satisfactory with the dealershipwhen they returned my car to them When I did pick up the car , I was not charged for the shipping as it was days that they had my car and I assumed( was not informed ) that they received a new engine from lincoln and not from another dealership In response to the "discounted " price of the motor, please see attachment regarding the invoice I received from the dealership I was not given a discount on the engine, it had a $core return For them to list that they gave me a discount from $to is misleading and falseThe invoice states that the engine cost plus for a return core charge( please see below the list of charges) There is also no mention on the invoice that I was discounted on the labor In the end, I am out $for a warranty that was never honored because of their incompetence of writing it up and $for a engine that should have been covered Engine $Core return $Seal $Seal $Battery $ (- core) $Antifreeze $Oil = $ plus $Labor $misc charges $Tax = a total of $ I know as a consumer I have no recourse against the dealership as they will go about their business as usual and use their deceptive sales techniques against the unsuspecting publicI would like this complaint at least put on record to help others see what kind of service they provide to their customers
I am rejecting this response because: I had my truck in since after two weeks they told me that there was nothing they could do!! I have even requested a area ford repto listen to it also, no response! they even admitted not torqueing the bolts correctly on the outside of the motorso I would bet that bolts inside the motor were not torqued correctly either!! I was told they would take apart the motor again at my cost! sick! they wrecked the truck!