Mellow Militia

We have documented proof of attempting to contact this customer in order to settle this debt During this time, we have not received any reply to our calls or emails After several months of unsuccessful attempts, we sent the account to a collection agency All we require (along with the collection agency) is proof of payment from the customer, as we are not able to locate and the account is delinquent per our records This seems easy enough to resolve I've attached a copy of the email that I sent to the customer on Thursday, 6/18/15, the day before this complaint was filed for reference and background on the subject Also, we have never refused to talk with the customer and have documented proof of outreach These must be the words of the collection agency as they wish to collect on the debt directlyPlease feel free to contact me directly at any time to discussThank you, K [redacted] Founder ###-###-#### ***@mellowmilitia.com

We have documented proof of attempting to contact this customer in order to settle this debt.  During this time, we have not received any reply to our calls or emails.  After several months of unsuccessful attempts, we sent the account to a collection agency.  All we require (along...

with the collection agency) is proof of payment from the customer, as we are not able to locate and the account is delinquent per our records.  This seems easy enough to resolve.  I've attached a copy of the email that I sent to the customer on Thursday, 6/18/15, the day before this complaint was filed for reference and background on the subject.  Also, we have never refused to talk with the customer and have documented proof of outreach.  These must be the words of the collection agency as they wish to collect on the debt directly.
Please feel free to contact me directly at any time to discuss.
Thank you,
K[redacted]
Founder
###-###-####
[redacted]@mellowmilitia.com

Review: Ordered product at a trade show and gave credit card # for order. Was told they charge card prior to shipment. No credit application was filled out and I was told a credit card was required. Received order which had a monitor what wasn't properly working. Went thru many months of not getting it corrected. Left numerous messages, all of which went unanswered and un-returned. I finally sent an email to them with the issues I was having and the owner contacted me back. During that call, I told him they sent me a bill and we had paid via credit card at the show. He told me he would see to it that it was handled and was sending me a new monitor. He also said he would send a call tag for me to return the non-working monitors. When I received the monitor, it did have a call tag which required me to pay shipping. I again contacted them about that and was told they would send another call tag with prepaid shipping. This too never happened. A year later, I received a message that I had a past due invoice with a phone number to call. I called the number and got no answer but left a message explaining the situation. Never heard back until they sent my account to collections several months later. Explained the situation to the collection agent and told him I wanted the company to contact me to have this corrected which he said he would have them contact me. Get a call today from the collection agent who informed me they refuse to call me and I have to deal with him. I cannot correct this if they refuse to contact me and I am certainly not paying for something twice. Worst business I have ever dealt with.Desired Settlement: Take our account out of collections, correct the balance and get this handled.

Business

Response:

We have documented proof of attempting to contact this customer in order to settle this debt. During this time, we have not received any reply to our calls or emails. After several months of unsuccessful attempts, we sent the account to a collection agency. All we require (along with the collection agency) is proof of payment from the customer, as we are not able to locate and the account is delinquent per our records. This seems easy enough to resolve. I've attached a copy of the email that I sent to the customer on Thursday, 6/18/15, the day before this complaint was filed for reference and background on the subject. Also, we have never refused to talk with the customer and have documented proof of outreach. These must be the words of the collection agency as they wish to collect on the debt directly.