Melloy Dodge

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered] The terms that were re-offered after our deal in place were NOT BETTER, they were worse I am not sure how adding a higher interest rate and adding $plus dollars to the agreed upon monthly payment is better in anyone's eyes except for the people profiting off of it This is a typical case of 'yo-yo' financing! Plus, having the finance manager call and 'explain' the situation in a bullying fashion, then stating, 'they will go pick up the vehicle tonight' [(6/2/16) at my expense] then immediately hanging up was very unprofessional This type of shenanigans were the kind that brought the Dodge company bad publicity in the mid 2000's

I understand Mr [redacted] ’s concerns and frustrations with his truckMr [redacted] brought his truck in a total of seven times and we have done our best to help him through the issues he is havingOn his third visit to the Melloy Service Department (02-24-invoice# [redacted] ) our technician found the ECM had reprogram attempts on it and a single reprogram by the dealerThis is indicative of having a performance enhancing programmer installed on the vehicleThese programmers have been known to cause the issues he is having and various othersThis was explained to Mr [redacted] on his third visitDue to evidence of an aftermarket programmer installation we will not be able to assist in the diagnosis and repairs

I am sorry that Mr[redacted] s feels that way, unfortunately Melloy Dodge cannot continue to perform repairs on this vehicle under warranty since we learned of the programmer It is the manufacturers policy not to perform warranty repairs once alterations have been made The alteration no longer allows the vehicle to perform at factory specifications

Complaint: [redacted] I am rejecting this response, because: I was told one time that they had put a new computer in this vehicle, if there is a programmer on it then Malloy Dodge service department put it on there without my knowledgeThe vehicle started causing problems within months of purchase and I was told by the sales person that I was getting a "new last years model"I was also told that it had no DEF system and that pleased me because I didn't have to add DEF fluidI was told by Chrysler corpthat the dealer told them that it was a DEF systemand I was not using it properly so they could no longer helpThese employees at this dealership has lied to me and to Chrysler corporation so that they would not have to repair my vehicle under warrantee Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We have investigated Mr [redacted] 's complaint regarding unsolicited test messages received We have not determined how this happened at this point, but have removed Mr [redacted] 's contact information from our database as requested We have not heard from any other customers with the same complaint, it seems to be an isolated incident We apologize for the frustration this caused Mr [redacted] and thank him for bringing this to our attention We do intend to continue our investigation as to how this occurredSincerely,Bill M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom it May Concern, I have reviewed the customer response.  I understand from the salesperson and finance manager involved that the customer's pre-approval credit amount did not extend to their desired vehicle.  We worked with the customer to find and provide acceptable financing on the alternative vehicle chosen by the customer. We believe a misunderstanding may have occurred during the explanation of  the three different service packages purchased on the vehicle by the customer.   Our salesperson did, indeed, explain that our Melloy Buyer's Club Oil Change package required for the oil changes to be performed exclusively at our dealership.  However, the two other warranty service packages were presented and reviewed at time of purchase to be honored at over thousands of other locations.  We sincerely apologize for any confusion caused to this customer.  Our Finance Director continues to extend to the customer the opportunity to reach resolution by fully reviewing the purchased packages at the customer's convenience.  We appreciate this matter being brought to our attention and continue to pursue a strict training protocol with our sales and finance staff in presenting a variety of service options to our customers. Tell us why here...

After investigating the complaint of [redacted] with FCA's Customer Care Department, we discovered that FCA was missing page 2 of the service invoice.  According to our conversation with FCA, that is the reason the reimbursement was not processed.  Melloy Dodge...

submitted the missing page on behalf of the customer and the reimbursement should now be processed.  Although we can't commit to the timing of the reimbursement from FCA, we feel confident that all necessary documentation has now been submitted to FCA.   For reasons unknown to Melloy Dodge, this case was not assigned an individual agent within FCA's Customer Care Department.  There was some difficulty in determining why the reimbursement was delayed.  We can understand the customer's frustration due to this procedure breakdown.  This should solve the customer's complaint.  If there are any further issues, please contact the dealership.  The customer may contact the dealership direct also. Bill M[redacted]

I understand Mr. [redacted]’s concerns and frustrations with his truck. Mr. [redacted] brought his truck in a total of seven times and we have done our best to help him through the issues he is having. On his third visit to the Melloy Service Department (02-24-2016 invoice# [redacted]) our technician found...

the ECM had 14 reprogram attempts on it and a single reprogram by the dealer. This is indicative of having a performance enhancing programmer installed on the vehicle. These programmers have been known to cause the issues he is having and various others. This was explained to Mr. [redacted] on his third visit. Due to evidence of an aftermarket programmer installation we will not be able to assist in the diagnosis and repairs.

Complaint: [redacted]
I am rejecting this response because:In response to Malloy Dodge. Everything that was ever don to that truck since I purchased it from them was done at Malloy Dodge until the last two visits for service and they were done at Larry H Miller Dodge. I do not trust  Malloy and will never return.
Regards,
[redacted]

We have investigated Mr. [redacted]'s complaint regarding unsolicited test messages received.  We have not determined how this happened at this point, but have removed Mr. [redacted]'s contact information from our database as requested.  We have not heard from any other customers with the same...

complaint, it seems to be an isolated incident.  We apologize for the frustration this caused Mr. [redacted] and thank him for bringing this to our attention.  We do intend to continue our investigation as to how this occurred. Sincerely,Bill M[redacted]

I am sorry that Mr.[redacted]s feels that way, unfortunately Melloy Dodge cannot continue to perform repairs on this vehicle under warranty since we learned of the programmer.  It is the manufacturers policy not to perform warranty repairs once alterations have been made.  The alteration no longer allows the vehicle to perform at factory specifications.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered] The terms that were re-offered after our deal in place were NOT BETTER, they were worse.  I am not sure how adding a higher interest rate and adding $100 plus dollars to the agreed upon monthly payment is better in anyone's eyes except for the people profiting off of it.  This is a typical case of 'yo-yo' financing!  Plus, having the finance manager call and 'explain' the situation in a bullying fashion, then stating, 'they will go pick up the vehicle tonight' [(6/2/16) at my expense] then immediately hanging up was very unprofessional.  This type of shenanigans were the kind that brought the Dodge company bad publicity in the mid 2000's.

To Whom it May Concern,I did have the opportunity to research this deal with the salesperson and Finance Manager.  Unfortunately we were unable to secure financing at the terms contracted.  We were able to offer better terms to this customer with conditions, however, the customer...

declined.  It is our policy to review the terms of spot delivery with each customer, and the salesperson did confirm that he thoroughly explained the Spot Delivery conditions. The customer did sign a "spot delivery" form stating he understood the conditions.  We do try to determine the correct terms prior to delivery, but we are sometimes incorrect.  Every customer and every deal is important to us, I apologize to Mr. [redacted] for the inconvenience.  This is a process we do everyday, and most of the time we are accurate.    At this time, unless Mr. [redacted] will consider the terms we offered, we will need for the vehicle to be returned.  Sincerely, Bill M[redacted]

Complaint: [redacted]
I am rejecting this response because:The issue was not properly addressed the behavior of running additional  credit checks, assigning a lender being told what the esa represented.... stated they follow strict protocals but did not address what I was told. was told I had to come there or outside 25 miles but they state I can go to over 6000 facilities...... the response was totally inadequate. More like a promotional spin and a half hearted apology to making me wait..... If this is what Melloy call customer service I am glad I will no longer have to deal with "customer service" at that low bar of service.......I can not do anything but retell this story to all I know and meet
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

I have researched the complaint referenced above.  Customer purchased a mechanical failure extended service agreement (ESA) honored at over 6000 licensed repair facilities across the US and Canada.  We appreciate Customer’s choice to bring the vehicle back to our dealership for servicing...

and apologize for the delay and long wait time he experienced for the service appointment.   The ESA paperwork we provided to the Customer at time of purchase does include the limits and exclusions. Our sales and finance staff follow strict protocol in presenting and explaining all ESA coverage at time of purchase.   I can understand Customer’s frustration upon learning that the ESA does not cover accidental road hazards such as rock, nails, sticks, etc. that might penetrate components underneath the car while driving.  Both our Service and Finance Managers have reached out to the customer to review the ESA coverage again and to discuss options regarding retaining or cancelling the ESA.  Any prorated cancellation value would be applied toward the existing loan.    We appreciate Customer’s business and hope to continue our business relationship in the future.

Complaint: [redacted]
I am rejecting this response, because: I was told one time that they had put a new computer in this vehicle, if there is a programmer on it then Malloy Dodge service department put it on there without my knowledge. The vehicle started causing problems within 6 months of purchase and I was told by the sales person that I was getting a "new last years model". I was also told that it had no DEF system and that pleased me because I didn't have to add DEF fluid. I was told by Chrysler corp. that the dealer told them that it was a DEF system. and I was not using it properly so they could no longer help. These employees at this dealership has lied to me and to Chrysler corporation so that they would not have to repair my vehicle under warrantee. 
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]