Initial Business Response /* (1000, 5, 2015/11/24) */
Called Customer said he already received refund
Initial Consumer Rebuttal /* (2000, 7, 2015/11/25) */
Dear Miss ***,
This is to inform you that this complaint is fully resolvedI sent a previous email on 11/19/
Thanks again for your assistance and prompt action in resolving the matterMelody Toyota refunded the full amount to me on Novand I am fully satisfied
Initial Business Response /* (1000, 11, 2015/01/26) */
We worked together with the guest and came to an agreement that was fair
We took the vehicle back and gave the customer a full refund of money down and his first payment madeThe customer lost nothing out of his pocket
Initial Business Response /* (1000, 9, 2015/08/20) */
Good Morning,
I apologize for not responding soonerThe emails were sent to my spam folder
The car that the customer was requesting was not in our inventory*** and *** worked to see if the car he was requesting for could
be located but unfortunately the vehicle he is requesting is very limited***, ***, and the sales managers explained to him that the car is limited and they are working there best to locate the vehicle he is requestingWe explained to Mr*** that it may take time since the vehicle is limitedMr*** did not want to wait for us to locate the vehicle
Initial Business Response /* (1000, 5, 2015/11/24) */
Called Customer said he already received refund
Initial Consumer Rebuttal /* (2000, 7, 2015/11/25) */
Dear Miss ***,
This is to inform you that this complaint is fully resolvedI sent a previous email on 11/19/
Thanks again for your assistance and prompt action in resolving the matterMelody Toyota refunded the full amount to me on Novand I am fully satisfied
Initial Business Response /* (1000, 11, 2015/01/26) */
We worked together with the guest and came to an agreement that was fair
We took the vehicle back and gave the customer a full refund of money down and his first payment madeThe customer lost nothing out of his pocket
Initial Business Response /* (1000, 9, 2015/08/20) */
Good Morning,
I apologize for not responding soonerThe emails were sent to my spam folder
The car that the customer was requesting was not in our inventory*** and *** worked to see if the car he was requesting for could
be located but unfortunately the vehicle he is requesting is very limited***, ***, and the sales managers explained to him that the car is limited and they are working there best to locate the vehicle he is requestingWe explained to Mr*** that it may take time since the vehicle is limitedMr*** did not want to wait for us to locate the vehicle
Initial Business Response /* (1000, 5, 2015/11/24) */
Finance manager will contact him regarding Easycare for cancelation.