Melrose Auto Outlet

Initial Business Response / [redacted] (1000, 5, 2015/03/23) */ Contact Name and Title: [redacted] - President Contact Phone: XXX XXX XXXX Contact Email: [redacted] @yahoo.com This Customer placed a $deposit on a vehicle he wanted to purchaseHe was informed that the deposit was non-refundable before the deposit was madeHe came back the next day stating that he did not want the vehicle and that he had purchased a vehicle some where else Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I first went down there on 3/9,at which time I put down to hold car until repairs were made.at no time did he say it was not refundable.I came back tuesday 3/and car was not fixed.I left and wednesday he called me and said I have another car you can have but I would need down.I told him I did not have that much.he stated just give me and you can give me other in two weeks to a month.I stated I would think about it and c if I could come up with more money,and would let him know on friday or saturday.he said ok.I told my fiancee about it and we went to another dealer where she purchased a vehicle for me on friday 3/13.I went down there on 3/expecting my money back and thats when he said no refunds.when I asked him was there anything he could do he said ill talk to owner and see.ill call you back later.I never received call.I have bank statement showing when I put down to dealer and paperwork when I bought car in my fiancees name on friday.I have phone messages from him calling me.I did not give him on monday and then came back on tuesday to ask for it back.I came back on tuesday and test drove car and it still was not fixed.he said give me another day or two.I didnt ask for my money back till saturday 3/ Final Consumer Response / [redacted] (4200, 11, 2015/04/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) What he said is false.that car was not in perfect condition.it was jerking at take off.it was also squeaking at brakes.he did not say at anytime that my was not refundable.I went down there at least three times to ask about vehicle and each time it either was not done or something else was wrong.I first went down there on monday and got so fed up with being put off and stuff wrong with car that by thursday after he had called me the day before telling about another car I could have that was more expensive and with more money down that I could have,I decided to go elsewhere.I needed a dependable vehicle to get to and from work.he knew something was wrong with first car a impala thats y he told me I could have other car.I have phone messages to back up what I said Final Business Response / [redacted] (4000, 9, 2015/04/03) */ This Information is falseThe car was in perfect condition ready to go for the gentleman to purchase the vehicleWhen I took the deposit on the vehicle he was informed that the deposit was non-refundableThe reason he went and purchased a different car was because he went an purchased a car under his spouses name who had better credit and was able to get a newer carWe took the deposit toldf him it was non-refundable and made sure the car was ready to go for him and he choose not to take itWe did everything we could on our end to accomidate the customerHe simply chose to take a different routeWhich I dont mindWe lost out on selling the car to four potential other buyers, thats why our deposits are non-refundable

I stumbled upon Melrose Auto Outlet online, I swear I don't regret itOmar did great with assisting me in making sure I was very happy with everythingWhen I purchased my lovely Jeep a few days later I noticed a loud noise coming from my car, I contacted Omar and he set up an appointment for me to come in as soon as possible for it to get looked at and whatever part I needed to get orderedI took my car to get fixed and my oil changed, the part that needed to get fixed was not easy, when I came back the next day to pick up my car the part was brand new, no noise, and rode smooth, but because the Mechanic was too busy he didn't get to my Oil changeSo, the Business manager Michelle went out of her way to give me the money to go get my oil changedMoral of the story the employees here will look out for you, they care and they will go above and beyond to make sure you're satisfiedThank you so much Michelle, Omar, and Melissa! xo

This response is irrelevantCustomer is able to read all paper work that explains everything during the signing process

This customer was approved by the bank based on the approval they gave usWhen the contract was submitted the bank found out that the customer was in an open bankruptcyBecause of this fact the bank was not able to process the loanSo the car needed to be paid for cash or retuned to the dealership The dollars they placed as a down payment was used for the insurance we placed and paid for them, the application fee we were charged from the bank, and for the mileage and wear and tear and damage they caused to the vehicle when it was in their possesion

The coverage of the warranty was shown to and explained to the customer during the signing of the paper workHe was able to read and understand all of the coverages during signingIf he was not okay with it he should have not agreed to sign the loanWe informed the customer the best we couldIt
is not our fault the 3rd party warranty company does not cover the part that broke on his vehicle months after purchase

Complaint: ***
I am rejecting this response because: it's not the truth and I was mislead by this business, also it has not been months since purchase the this vehicle, it has only been month and the Employee/ Finance Manager stated to me that this vehicle came with a bumper to bumper warranty,also I was not able to view the terms of the warranty at the time of signing the deal....I also was informed by Melrose Auto Outlet that when I receive a phone call from the finance company to give them a different amount of my down payment than was actually given
Sincerely,
*** ***

I WENT IN THIS PLACE TO SEE IF A COULD APPLY FOR CREDITI TOLD THEM THAT I NEVER HAVE TAKEN ANYTHING OUT ON CREDITTHIS PLACE IS AWESOMETHAT GOT ME A LOAN WITH STATE FARM'S FIRST TIME BUYERS PROGRAMAND I GOT A GREAT APR9.3%THAT WAS AWESOME THERE FINANCE MANAGER IS SO NICE SHE EXPLAINED EVERYTHING TO MEAND SHE GIVE ME SO MUCH MORE INFO TO HELP ME WITH MY CREDITTHESE PEOPLE ARE THE BEST PEOPLE TO DO BUSINESS WITHFIRST TIME BUYER'S YOU NEED TO GO AND SEE THEMTHERE THE BEST

The down payment was used to pay for the insurance that was placed and the application fee and the mileage fee and the cleaning the car needed after the customer used it and made the inside very dirty.

I stumbled upon Melrose Auto Outlet online, I swear I don't regret it. Omar did great with assisting me in making sure I was very happy with everything. When I purchased my lovely Jeep a few days later I noticed a loud noise coming from my car, I contacted Omar and he set up an appointment for me to come in as soon as possible for it to get looked at and whatever part I needed to get ordered. I took my car to get fixed and my oil changed, the part that needed to get fixed was not easy, when I came back the next day to pick up my car the part was brand new, no noise, and rode smooth, but because the Mechanic was too busy he didn't get to my Oil change. So, the Business manager Michelle went out of her way to give me the money to go get my oil changed. Moral of the story the employees here will look out for you, they care and they will go above and beyond to make sure you're satisfied. Thank you so much Michelle, Omar, and Melissa! xo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/03/23) */
Contact Name and Title: [redacted] - President
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@yahoo.com
This Customer placed a $100 deposit on a vehicle he wanted to purchase. He was informed that the deposit was...

non-refundable before the deposit was made. He came back the next day stating that he did not want the vehicle and that he had purchased a vehicle some where else.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I first went down there on 3/9,at which time I put down 100.00 to hold car until repairs were made.at no time did he say it was not refundable.I came back tuesday 3/10 and car was not fixed.I left and wednesday he called me and said I have another car you can have but I would need 2000.00 down.I told him I did not have that much.he stated just give me 1000 and you can give me other 1000 in two weeks to a month.I stated I would think about it and c if I could come up with more money,and would let him know on friday or saturday.he said ok.I told my fiancee about it and we went to another dealer where she purchased a vehicle for me on friday 3/13.I went down there on 3/14 expecting my money back and thats when he said no refunds.when I asked him was there anything he could do he said ill talk to owner and see.ill call you back later.I never received call.I have bank statement showing when I put down 100.00 to dealer and paperwork when I bought car in my fiancees name on friday.I have phone messages from him calling me.I did not give him 100.00 on monday and then came back on tuesday to ask for it back.I came back on tuesday and test drove car and it still was not fixed.he said give me another day or two.I didnt ask for my money back till saturday 3/14.
Final Consumer Response /* (4200, 11, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What he said is false.that car was not in perfect condition.it was jerking at take off.it was also squeaking at brakes.he did not say at anytime that my 100.00 was not refundable.I went down there at least three times to ask about vehicle and each time it either was not done or something else was wrong.I first went down there on monday and got so fed up with being put off and stuff wrong with car that by thursday after he had called me the day before telling about another car I could have that was more expensive and with more money down that I could have,I decided to go elsewhere.I needed a dependable vehicle to get to and from work.he knew something was wrong with first car a 2006 impala thats y he told me I could have other car.I have phone messages to back up what I said.
Final Business Response /* (4000, 9, 2015/04/03) */
This Information is false. The car was in perfect condition ready to go for the gentleman to purchase the vehicle. When I took the deposit on the vehicle he was informed that the deposit was non-refundable. The reason he went and purchased a different car was because he went an purchased a car under his spouses name who had better credit and was able to get a newer car. We took the deposit toldf him it was non-refundable and made sure the car was ready to go for him and he choose not to take it. We did everything we could on our end to accomidate the customer. He simply chose to take a different route. Which I dont mind. We lost out on selling the car to four potential other buyers, thats why our deposits are non-refundable.

This response is irrelevant. Customer is able to read all paper work that explains everything during the signing process

This customer was approved by the bank based on the approval they gave us. When the contract was submitted the bank found out that the customer was in an open bankruptcy. Because of this fact the bank was not able to process the loan. So the car needed to be paid for cash or retuned to the...

dealership The 400 dollars they placed as a down payment was used for the insurance we placed and paid for them, the application fee we were charged from the bank, and for the mileage and wear and tear and damage they caused to the vehicle when it was in their possesion.