Customer [redacted] on 10/16/at 12:PM complained about overspending drying time on dryers, she was miss using the system by selecting the incorrect moneys and settings I spoke to her I addressed the issue and issued a refund of $per her request, her companion [redacted] was very rude and threaten to leave a negative review on YELP which he didI replied back to his comments by posting real time data (all machines are fully automated) to an I cloud and exposed there names as also shared the video and audio of my security system to the public Money spend $issued a refund of $TOTAL money spend $bellow is the raw data from my systemCustomer washed and dried pounds of laundry for $ Her companion [redacted] was seeking a $refund claiming they spend a lot of money ONLY $As you can see clear scammersYelp removed the review as I exposed there con scheme, these were in my facility on 1/2/causing the same issueThese tricks wont work at Melrose LaundryThis is not a complaint this was an extortion and should be droppedI removed my comments from YELP and also removed there names from any public laundry forum and my system Case closed for Melrose Laundry [redacted] , [redacted] , MA [redacted] Date/Time Machine Number Amount Credit Card Number Card Holder Loyalty User 10/16/11:AM $xxx [redacted] / [redacted] E 10/16/11:AM $xxx [redacted] / [redacted] E 10/16/11:AM $xxx [redacted] / [redacted] E 10/16/11:AM $xxx [redacted] / [redacted] E 10/16/12:PM $xxx [redacted] / [redacted] E 10/16/12:PM $xxx [redacted] / [redacted] E 10/16/12:PM $xxx [redacted] / [redacted] E 10/16/12:PM $xxx [redacted] / [redacted] E Total for all machines $
Customer [redacted] on 10/16/at 12:PM complained about overspending drying time on dryers, she was miss using the system by selecting the incorrect moneys and settings I spoke to her I addressed the issue and issued a refund of $per her request, her companion [redacted] was very rude and threaten to leave a negative review on YELP which he didI replied back to his comments by posting real time data (all machines are fully automated) to an I cloud and exposed there names as also shared the video and audio of my security system to the public Money spend $issued a refund of $TOTAL money spend $bellow is the raw data from my systemCustomer washed and dried pounds of laundry for $ Her companion [redacted] was seeking a $refund claiming they spend a lot of money ONLY $As you can see clear scammersYelp removed the review as I exposed there con scheme, these were in my facility on 1/2/causing the same issueThese tricks wont work at Melrose LaundryThis is not a complaint this was an extortion and should be droppedI removed my comments from YELP and also removed there names from any public laundry forum and my system Case closed for Melrose Laundry [redacted] , [redacted] , MA [redacted] Date/Time Machine Number Amount Credit Card Number Card Holder Loyalty User 10/16/11:AM $xxx [redacted] / [redacted] E 10/16/11:AM $xxx [redacted] / [redacted] E 10/16/11:AM $xxx [redacted] / [redacted] E 10/16/11:AM $xxx [redacted] / [redacted] E 10/16/12:PM $xxx [redacted] / [redacted] E 10/16/12:PM $xxx [redacted] / [redacted] E 10/16/12:PM $xxx [redacted] / [redacted] E 10/16/12:PM $xxx [redacted] / [redacted] E Total for all machines $