Customer [redacted] on 10/16/16 at 12:05 PM complained about overspending drying time on dryers, she was miss using the system by selecting the incorrect moneys and settings I spoke to her i addressed the issue and issued a refund of $1.50 per her request, her companion [redacted]...
was very rude and threaten to leave a negative review on YELP which he did. I replied back to his comments by posting real time data (all machines are fully automated) to an I cloud and exposed there names as also shared the video and audio of my security system to the public Money spend $11.50 issued a refund of $1.50 TOTAL money spend $10.00 bellow is the raw data from my system. Customer washed and dried 40 pounds of laundry for $10.00. Her companion [redacted] was seeking a $20.00 refund claiming they spend a lot of money. ONLY $10.00 As you can see clear scammers. Yelp removed the review as I exposed there con scheme, these 2 were in my facility on 1/2/16 causing the same issue. These tricks wont work at Melrose Laundry. This is not a complaint this was an extortion and should be dropped. I removed my comments from YELP and also removed there names from any public laundry forum and my system. Case closed for Melrose Laundry. [redacted], MA [redacted] Date/Time Machine Number Amount Credit Card Number Card Holder Loyalty User 10/16/2016 11:13 AM 12 $3.50 xxx9697 [redacted] E 10/16/2016 11:14 AM 13 $3.50 xxx9697 [redacted] E 10/16/2016 11:43 AM 120 $1.00 xxx9697 [redacted] E 10/16/2016 11:43 AM 119 $1.00 xxx9697 [redacted] E 10/16/2016 12:01 PM 120 $0.50 xxx9697 [redacted] E 10/16/2016 12:01 PM 119 $0.50 xxx9697 [redacted] E 10/16/2016 12:02 PM 119 $0.50 xxx9697 [redacted] E 10/16/2016 12:02 PM 120 $1.00 xxx9697 [redacted] E Total for all machines $11.50
Revdex.com:I was able to remove my personal information posted by the business and I no longer wish to pursue any concerns as the owner continues to provide false information.
For the sake of distancing myself from the owner and his business, I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Customer [redacted] on 10/16/16 at 12:05 PM complained about overspending drying time on dryers, she was miss using the system by selecting the incorrect moneys and settings I spoke to her i addressed the issue and issued a refund of $1.50 per her request, her companion [redacted]...
was very rude and threaten to leave a negative review on YELP which he did. I replied back to his comments by posting real time data (all machines are fully automated) to an I cloud and exposed there names as also shared the video and audio of my security system to the public Money spend $11.50 issued a refund of $1.50 TOTAL money spend $10.00 bellow is the raw data from my system. Customer washed and dried 40 pounds of laundry for $10.00. Her companion [redacted] was seeking a $20.00 refund claiming they spend a lot of money. ONLY $10.00 As you can see clear scammers. Yelp removed the review as I exposed there con scheme, these 2 were in my facility on 1/2/16 causing the same issue. These tricks wont work at Melrose Laundry. This is not a complaint this was an extortion and should be dropped. I removed my comments from YELP and also removed there names from any public laundry forum and my system. Case closed for Melrose Laundry. [redacted], MA [redacted] Date/Time Machine Number Amount Credit Card Number Card Holder Loyalty User 10/16/2016 11:13 AM 12 $3.50 xxx9697 [redacted] E 10/16/2016 11:14 AM 13 $3.50 xxx9697 [redacted] E 10/16/2016 11:43 AM 120 $1.00 xxx9697 [redacted] E 10/16/2016 11:43 AM 119 $1.00 xxx9697 [redacted] E 10/16/2016 12:01 PM 120 $0.50 xxx9697 [redacted] E 10/16/2016 12:01 PM 119 $0.50 xxx9697 [redacted] E 10/16/2016 12:02 PM 119 $0.50 xxx9697 [redacted] E 10/16/2016 12:02 PM 120 $1.00 xxx9697 [redacted] E Total for all machines $11.50
Revdex.com:I was able to remove my personal information posted by the business and I no longer wish to pursue any concerns as the owner continues to provide false information.
For the sake of distancing myself from the owner and his business, I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]