Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted]. I have called them several times and I keep being told that my refund is being processed. Its been a month and still no refund.Sincerely,[redacted]
Hi,There seems to be a misunderstanding here, as the information I have in front of me does not coincide with the customers complaint.This customer, [redacted], placed an order for 3 dresses:SM115870 $278.00SM214844 $398.00MN61413R $498.00Both SM115870 & MN61413R have been ordered...
with the designer, and are scheduled to depart the designers warehouse sometime this week. The 3rd dress, SM214844, was cancelled as per the customers request and she was issued store credit on the spot to proceed with another item. I will attach evidence of all above stated claims.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did call the store to place an order. When you order a prom dress or any other dress each dress has a number that will identify it. (I learned this after I had ordered the dress, but the women who was taking my order knows this) So when I called and gave her the dress number her response to me was I don't have that number give me another number. I said I did not have another number. I looked at an order sheet I had from another store and gave a number that was on the order sheet (which was actually that stores, store number) so she again kept saying give me another number. She should have been able to pull the first number up I gave her and should have seen that the dress was out of stock. But all she kept saying was give me another number. So I said let me look at your website and see if I can find the dress. When I looked up the dress all that popped up on my computer was the dress, but it was just the model in half the picture only the top of the Two piece dress was showing with the waist of the bottom of the dress. I had also told the women I was looking for a two piece dress that had a black top and a polk a dotted bottom but it was a mermaid style dress I was looking for. So when I found this dress on their website I said I believe this is the dress but I want the mermaid bottom. She said ok that is the dress you want and then continued to repeat you can't return custom order dresses. I said this is not a custom order dress because custom order dresses are something you get measured for and they make it for you. This was coming from a warehouse already made. My other concern I mentioned to her was that I needed the dress by May [redacted] The prom was a week later and I wanted it in time incase it needed alterations. She said if I did not get the dress by then I would get a full refund. So she sent me the email as my receipt and I sent it to my daughter. She got right back to me to say Mom it is the wrong dress. I called the store right back and said there was a mistake and the wrong dress was ordered. All she said was sorry no returns. I said I just ordered it an hour ago, you can't cancel it. It had not been shipped or was probably not even processed yet. So I tried to reason with her and asked for a [redacted]. No one got back to me so I called about an hour later and she ended up hanging up on me. So after trying again a few more times, and not getting anywhere I deciced that I was going to contact my credit card company to see what they could do. They told me no worries this is crazy you should get your money back. When they said that they reviewed the phone tapes, [redacted] the [redacted] had stated that yes I had said I wanted the mermaid style dress. But that I gave them the number of the dress. I gave her the number because she did not tell me that the number I gave her was out of stock. Not keep asking me for another number. When a girl picks out a prom dress after trying on 100's of dresses when she finds the one she wants that is the one. Not keep asking me for another number? Yes after two days of being on the phone they did say they would let me exchange the dress for another dress. Their store is in NY and we live in MA. The nearest dress store from us is about an hour away. Again she had already tried on many dresses and this is the one she wanted. She had saved her money all year to purchase the dress she wanted. So to have to go and look again is not easy. Most of the dresses are picked over and you can't get them in time. Also most of their dresses are not around here. You can't just pick a dress off the internet and expect it will fit and you like it on you. Please ask any 17 year girl how hard it is to find the right prom dress. So we would have had to which we did go back to the store look for another dress, then go home call the store and see if they had it and could get it in time. We did do that twice and both times they could not get the dress for us. Yes I did ask for a charge back, because I felt one that the sales women did not do her job in telling me that the first number I did give her was the correct number, she should have just said from the beginning that the dress was sold out. Not give me another number. I would have ended the call right then and there. I also asked them for the tapes of our conversation and they refused to give them to me. So I was working with [redacted] on getting my money back, they could keep the dress and sell it in their store. According to the credit card company I was to send them a letter telling my side of the story. Then they could come back with theirs. Which they did, then cc got back to me to say I needed to return the item and rebut my side again. Before I had called the credit card company I had said to [redacted] the [redacted] that fine I would just take the dress and try to sell it. Then he said no he could not give me the dress because I could not sell a designer dress. This is not a "designer dress" again yes it has a designer name but it is manufactured and sent out to all kinds of stores. They never did call to say the dress was in because he said I was disputing the case. After I got the letter from CC to return merchandise I called again to see if the dress had indeed come in on the date it was suppose to. [redacted] again said to me he would not tell me anything about the dress until I dropped the case. I said I would not drop it until I know the dress came in on the date it was suppose to. So I called CC to let them know of this conversation and they told me that he was wrong and not to worry about it. Then the next day I get an email from the store stating they are sending the dress. It is now June. So I called the CC again and they told me to refuse the dress because I had already sent a note stating I did not have the merchandise and I was suppose to return it. That is wher they are saying I refused it. After doing all the things I was suppose to do thru the cc I was llater told even if I won or lost the case I had to follow the policy of the store. So right now it is a he said she said because they can come back and say I gave them the number of the dress, but like I tried to tell them, I did give the original number of the dress we wanted. They should have said from the beginning that the dress was not in stock. Not try and confuse me to order and other dress. I know they say they have been fair with their dealing with me, but if they were honest in the beginning I would never have ordered this dress. So my daughter was out $718.00 and out a prom dress. We had to at the last minute buy another dress off the rack. If I was told by the cc that I would have to follow their policy no matter if I was right. I would have just taken the dress and had my daughter wear it. But this is not what was told to me and the store never called to say the dress was in. Yes I do have the dress now, because I can't use a store credit. My daughter was a senior in high school no more proms. So I said I would take the dress and I will try and sell it if I can. But I would still like to return the dress and still get my money back.I do have paperwork, but unfortunately I am on vacation and don't have anything with me. I know the response is suppose to be six days and we still will not be home by then. So I am sending this letter. I will send the other info as soon as I get home.Thank you,
[redacted]?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Misses Dressy, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Dear Sir or Madame,I contacted Missesdressy several times and I was always talking to the Sales Representative I mentioned in my request....
I kept sending them the email verification I received from missessdressy adjusting the Size of the dress but after the last email from her I did not hear back from her again. She tolld me that the verification email I sent must have been re written with a different date as she could not find it in her records. I sent her print screens of the emails sent - but nothing happened. I am honestly shocked. I tried to contact them again and they keep sending me their policies and telling me that this was a special order and they wont take the dress back. I cant see that in any confirmation emails that this should have been a special order. I am very frustrated and do not know what to do.I hope you can help!Many thanks in advance.Kind regards[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,The customer placed an order for a dress over the phone with our sales rep. After placing the order with the designer, the customer called us and requested to cancel the order. It was explained to the customer, that canceling the order was not possible. The customer then made the claim that...
the sales agent ordered the wrong dress for her. We reviewed the recorded phone call between the customer and our agent, and found no fault in the ordering process. The agent ordered the exact dress the customer ordered. We contacted the customer, who then recanted her claim by saying she is no longer interested in that dress and would like to continue with another. To keep the customer happy, we decided to issue her a store credit to continue with another dress. The customer later contacted s saying the dress she wanted was sold out in the color and size. And therefore would like to cancel her order and be refunded. We again explained to the customer that we cannot cancel orders as the order has already been placed with the designer, and we are held to continue that order with the designer. But we agreed to allow the customer to continue to use her store credit to make a replacement purchase. after a couple of hours, the customer contacted us once again saying all the dresses she is interested in are sold out and she wants a refund. Let me preface this by saying missesdressy.com advertises more than 10,000 dresses from over 100 designers. The customer then said she would be disputing the charge with her credit card company.The customer did in fact file a chargeback with her credit card company and attempted to dispute the charges. We explained the situation to her credit card company for there review and investigation. Before a decision was made, the customer contacted us requesting us to ship the item. We told her, we would be more than happy to ship her the dress, but she must close the dispute with her credit card company. The customer contacted us several times after with the same request, without first closing the dispute. We later got a response from her credit card company, informing us that her chargeback was invalid and that we should continue to ship the item to the customer, as they will be closing the dispute in our favor. We contacted the customer with this information, informing her that her item is ready for shipment and if she would like to continue with another item, we would honor her store credit and allow her to make a replacement purchase. The customer told us that as far as she is concerned, the chargeback investigation has not been determined and she would be refusing any shipped items. We shipped the item, as any delay in shipment could reverse the decision of the chargeback. The item was shipped, and the customer did infact refuse the package. We contacted the customer and informed her that the dispute has been closed in our favor. She once again stated that she did not wan the dress and had no use for store credit. As per the terms of the chargeback decision, we are committed to the customer and are required to re-ship the purchased item or face a reversal of the chargeback. The item was reshipped, delivered, and signed for by the customer. See below:[redacted]
We have been fair and honest in our dealing with the customer, and attempted to go beyond our policies multiple times to keep her satisfied. The dispute was decided in our favor by her credit card company, and she is responsible to uphold her end of the sales contract.
Hello,Once again, I am sorry to hear that you were left completely unsatisfied with your purchase. But I fail to see how we are ultimately responsible for the outcome of your situation. Before placing your original order with the Customer Service Representative (Note: they are customer service reps, not Sales reps. They do not receive any commission or incentive to push you towards a purchase. They are strictly there to assist you in answering questions or complete a purchase) our policy regarding special order items was explained to you. If it wasn't, it is still your responsibility as a consumer to review our store policy before making any purchases. Our policy, in the very first paragraph, specifically states that returns are met with store credit, and that special order items cannot be canceled or returned.The item you originally placed an order for is a special order item, and the designers require payment upfront before entering the order into the system. As we placed the order for you with the designer, the funds were immediately debited from our account. This is precisely why we do not allow for cancelations on special order items. We then allowed you to proceed with another item (while we have already been charged for another dress) to replace your previously unwanted item. The replacement item, in the size and color you required, happened to be sold out and you were asked to choose another item. So just to clarify, your originally ordered item was available for purchase. your replacement item was sold out.You were asked repeatedly to chose another item, because we could not offer you a refund, as the item you originally ordered was available. You refused and proceeded to charegeback the purchase with your bank. Your bank conducted an investigation and based on the information provided by both parties, determined you were 100% liable for the purchase. While banks require little documentation from consumers regarding chargebacks, ALL information acquired by the seller must be supported by documentation attesting to its validity. Even after we were notified of the outcome of the investigation, we still offered you the chance to proceed with another item. You mistakenly took that kind gesture as an attempt to deceive you into accepting an item to close the chargeback. As per your bank, we were required to ship your originally placed item. We did just that, and you refused the package. After refusing the package you were informed by your bank of the outcome, and again proceeded to pursue a refund. Our policy was explained, the investigation was concluded, and we once again offered you the option of choosing another item. You once again refused, and based on the conditions of the chargeback we were required to reship you the item (on our account). And that is how we got here today.We have been very reasonable throughout this ordeal, and offered you fair options even when we did not have to. We did not have to offer you a replacement item after you placed your order for a special order item. We did not have to offer you a replacement item after the chargeback was decided in our favor. We did not have to re-ship you your refused item, until you made arrangements to pay for reshipment. But we did all that.Once again, I am sorry you were left completely unsatisfied with your purchase and have no further use for this dress. But we have been more than fair in our dealings with you and do not feel we owe you a refund of any kind.
Revdex.com:
The business has refunded my money. I believe the complaint is still relevant as it played a part in my money being refunded but the overall result is that the vendor has satisfactorily refunded the charge.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: They did not refund my purchase price. Rather, they have kept my money and "credited my account" with it. I have no wish to purchase anything in the future from this site. I have learned my lesson with our first dealing. I want my money refunded to my [redacted] account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,There seems to be an error. According to our records, this customers refund has been processed 5 days ago. The refund confirmation code I have on file is as follows:Refund (Unique Transaction ID # [redacted]) If this is not correct, please contact us immediately and we will have...
our processor check with the credit card issuing bank.- Missesdressy Customer Support Team
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here] MY complaint has not been resolved because Missy Dresses has refused to issue a refund. They also refused to discuss...
the situation although I called three times When we bought the dress there was no way we could have anticipated that the snaps would break and that the dress would fall apart. We bought the gown in good faith, believing that the quality was excellent and that the dress would wear well. We could not have known that it would break while my daughter was wearing it at her prom. We respectfully ask for a full refund of the dress. I have attached the emails that I received from Missy Dresses after I told them that I would be contacting the Revdex.com because of their lack of response. If you have any further questions please feel free to contact me. I appreciate your help with this matter.i
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called to cancel only a few hours after my order! My order was placed at 1am on the [redacted] & I called at 9am that same day and asked to cancel & they company said they would not cancel. The representative on the phone kept telling me to choose different dresses, I did not agree to that. I later received an email stating that I'm being issued a store credit for one of the dresses. I no longer want to deal with this company, a store credit is not the answer. I just want my money refunded as this order was not even processed, nor shipped at the time that I have called. I have never heard in America at these day & age of any company that would not cancel an order that has not even been processed yet!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Misses Dressy, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.My dress was shipped the last minute, I got it within 5 working days, its an authentix designer dress, however it was a bit...
big, but I suspect this is due to designer size chart. Thank you.Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted]. I have called them several times and I keep being told that my refund is being processed. Its been a month and still no refund.Sincerely,[redacted]
Hi,There seems to be a misunderstanding here, as the information I have in front of me does not coincide with the customers complaint.This customer, [redacted], placed an order for 3 dresses:SM115870 $278.00SM214844 $398.00MN61413R $498.00Both SM115870 & MN61413R have been ordered...
with the designer, and are scheduled to depart the designers warehouse sometime this week. The 3rd dress, SM214844, was cancelled as per the customers request and she was issued store credit on the spot to proceed with another item. I will attach evidence of all above stated claims.
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did call the store to place an order. When you order a prom dress or any other dress each dress has a number that will identify it. (I learned this after I had ordered the dress, but the women who was taking my order knows this) So when I called and gave her the dress number her response to me was I don't have that number give me another number. I said I did not have another number. I looked at an order sheet I had from another store and gave a number that was on the order sheet (which was actually that stores, store number) so she again kept saying give me another number. She should have been able to pull the first number up I gave her and should have seen that the dress was out of stock. But all she kept saying was give me another number. So I said let me look at your website and see if I can find the dress. When I looked up the dress all that popped up on my computer was the dress, but it was just the model in half the picture only the top of the Two piece dress was showing with the waist of the bottom of the dress. I had also told the women I was looking for a two piece dress that had a black top and a polk a dotted bottom but it was a mermaid style dress I was looking for. So when I found this dress on their website I said I believe this is the dress but I want the mermaid bottom. She said ok that is the dress you want and then continued to repeat you can't return custom order dresses. I said this is not a custom order dress because custom order dresses are something you get measured for and they make it for you. This was coming from a warehouse already made. My other concern I mentioned to her was that I needed the dress by May [redacted] The prom was a week later and I wanted it in time incase it needed alterations. She said if I did not get the dress by then I would get a full refund. So she sent me the email as my receipt and I sent it to my daughter. She got right back to me to say Mom it is the wrong dress. I called the store right back and said there was a mistake and the wrong dress was ordered. All she said was sorry no returns. I said I just ordered it an hour ago, you can't cancel it. It had not been shipped or was probably not even processed yet. So I tried to reason with her and asked for a [redacted]. No one got back to me so I called about an hour later and she ended up hanging up on me. So after trying again a few more times, and not getting anywhere I deciced that I was going to contact my credit card company to see what they could do. They told me no worries this is crazy you should get your money back. When they said that they reviewed the phone tapes, [redacted] the [redacted] had stated that yes I had said I wanted the mermaid style dress. But that I gave them the number of the dress. I gave her the number because she did not tell me that the number I gave her was out of stock. Not keep asking me for another number. When a girl picks out a prom dress after trying on 100's of dresses when she finds the one she wants that is the one. Not keep asking me for another number? Yes after two days of being on the phone they did say they would let me exchange the dress for another dress. Their store is in NY and we live in MA. The nearest dress store from us is about an hour away. Again she had already tried on many dresses and this is the one she wanted. She had saved her money all year to purchase the dress she wanted. So to have to go and look again is not easy. Most of the dresses are picked over and you can't get them in time. Also most of their dresses are not around here. You can't just pick a dress off the internet and expect it will fit and you like it on you. Please ask any 17 year girl how hard it is to find the right prom dress. So we would have had to which we did go back to the store look for another dress, then go home call the store and see if they had it and could get it in time. We did do that twice and both times they could not get the dress for us. Yes I did ask for a charge back, because I felt one that the sales women did not do her job in telling me that the first number I did give her was the correct number, she should have just said from the beginning that the dress was sold out. Not give me another number. I would have ended the call right then and there. I also asked them for the tapes of our conversation and they refused to give them to me. So I was working with [redacted] on getting my money back, they could keep the dress and sell it in their store. According to the credit card company I was to send them a letter telling my side of the story. Then they could come back with theirs. Which they did, then cc got back to me to say I needed to return the item and rebut my side again. Before I had called the credit card company I had said to [redacted] the [redacted] that fine I would just take the dress and try to sell it. Then he said no he could not give me the dress because I could not sell a designer dress. This is not a "designer dress" again yes it has a designer name but it is manufactured and sent out to all kinds of stores. They never did call to say the dress was in because he said I was disputing the case. After I got the letter from CC to return merchandise I called again to see if the dress had indeed come in on the date it was suppose to. [redacted] again said to me he would not tell me anything about the dress until I dropped the case. I said I would not drop it until I know the dress came in on the date it was suppose to. So I called CC to let them know of this conversation and they told me that he was wrong and not to worry about it. Then the next day I get an email from the store stating they are sending the dress. It is now June. So I called the CC again and they told me to refuse the dress because I had already sent a note stating I did not have the merchandise and I was suppose to return it. That is wher they are saying I refused it. After doing all the things I was suppose to do thru the cc I was llater told even if I won or lost the case I had to follow the policy of the store. So right now it is a he said she said because they can come back and say I gave them the number of the dress, but like I tried to tell them, I did give the original number of the dress we wanted. They should have said from the beginning that the dress was not in stock. Not try and confuse me to order and other dress. I know they say they have been fair with their dealing with me, but if they were honest in the beginning I would never have ordered this dress. So my daughter was out $718.00 and out a prom dress. We had to at the last minute buy another dress off the rack. If I was told by the cc that I would have to follow their policy no matter if I was right. I would have just taken the dress and had my daughter wear it. But this is not what was told to me and the store never called to say the dress was in. Yes I do have the dress now, because I can't use a store credit. My daughter was a senior in high school no more proms. So I said I would take the dress and I will try and sell it if I can. But I would still like to return the dress and still get my money back.I do have paperwork, but unfortunately I am on vacation and don't have anything with me. I know the response is suppose to be six days and we still will not be home by then. So I am sending this letter. I will send the other info as soon as I get home.Thank you,
[redacted]?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Misses Dressy, Inc. has been resolved.
Sincerely,[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Misses Dressy, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Dear Sir or Madame,I contacted Missesdressy several times and I was always talking to the Sales Representative I mentioned in my request....
I kept sending them the email verification I received from missessdressy adjusting the Size of the dress but after the last email from her I did not hear back from her again. She tolld me that the verification email I sent must have been re written with a different date as she could not find it in her records. I sent her print screens of the emails sent - but nothing happened. I am honestly shocked. I tried to contact them again and they keep sending me their policies and telling me that this was a special order and they wont take the dress back. I cant see that in any confirmation emails that this should have been a special order. I am very frustrated and do not know what to do.I hope you can help!Many thanks in advance.Kind regards[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,The customer placed an order for a dress over the phone with our sales rep. After placing the order with the designer, the customer called us and requested to cancel the order. It was explained to the customer, that canceling the order was not possible. The customer then made the claim that...
the sales agent ordered the wrong dress for her. We reviewed the recorded phone call between the customer and our agent, and found no fault in the ordering process. The agent ordered the exact dress the customer ordered. We contacted the customer, who then recanted her claim by saying she is no longer interested in that dress and would like to continue with another. To keep the customer happy, we decided to issue her a store credit to continue with another dress. The customer later contacted s saying the dress she wanted was sold out in the color and size. And therefore would like to cancel her order and be refunded. We again explained to the customer that we cannot cancel orders as the order has already been placed with the designer, and we are held to continue that order with the designer. But we agreed to allow the customer to continue to use her store credit to make a replacement purchase. after a couple of hours, the customer contacted us once again saying all the dresses she is interested in are sold out and she wants a refund. Let me preface this by saying missesdressy.com advertises more than 10,000 dresses from over 100 designers. The customer then said she would be disputing the charge with her credit card company.The customer did in fact file a chargeback with her credit card company and attempted to dispute the charges. We explained the situation to her credit card company for there review and investigation. Before a decision was made, the customer contacted us requesting us to ship the item. We told her, we would be more than happy to ship her the dress, but she must close the dispute with her credit card company. The customer contacted us several times after with the same request, without first closing the dispute. We later got a response from her credit card company, informing us that her chargeback was invalid and that we should continue to ship the item to the customer, as they will be closing the dispute in our favor. We contacted the customer with this information, informing her that her item is ready for shipment and if she would like to continue with another item, we would honor her store credit and allow her to make a replacement purchase. The customer told us that as far as she is concerned, the chargeback investigation has not been determined and she would be refusing any shipped items. We shipped the item, as any delay in shipment could reverse the decision of the chargeback. The item was shipped, and the customer did infact refuse the package. We contacted the customer and informed her that the dispute has been closed in our favor. She once again stated that she did not wan the dress and had no use for store credit. As per the terms of the chargeback decision, we are committed to the customer and are required to re-ship the purchased item or face a reversal of the chargeback. The item was reshipped, delivered, and signed for by the customer. See below:[redacted]
We have been fair and honest in our dealing with the customer, and attempted to go beyond our policies multiple times to keep her satisfied. The dispute was decided in our favor by her credit card company, and she is responsible to uphold her end of the sales contract.
Hello,Once again, I am sorry to hear that you were left completely unsatisfied with your purchase. But I fail to see how we are ultimately responsible for the outcome of your situation. Before placing your original order with the Customer Service Representative (Note: they are customer service reps, not Sales reps. They do not receive any commission or incentive to push you towards a purchase. They are strictly there to assist you in answering questions or complete a purchase) our policy regarding special order items was explained to you. If it wasn't, it is still your responsibility as a consumer to review our store policy before making any purchases. Our policy, in the very first paragraph, specifically states that returns are met with store credit, and that special order items cannot be canceled or returned.The item you originally placed an order for is a special order item, and the designers require payment upfront before entering the order into the system. As we placed the order for you with the designer, the funds were immediately debited from our account. This is precisely why we do not allow for cancelations on special order items. We then allowed you to proceed with another item (while we have already been charged for another dress) to replace your previously unwanted item. The replacement item, in the size and color you required, happened to be sold out and you were asked to choose another item. So just to clarify, your originally ordered item was available for purchase. your replacement item was sold out.You were asked repeatedly to chose another item, because we could not offer you a refund, as the item you originally ordered was available. You refused and proceeded to charegeback the purchase with your bank. Your bank conducted an investigation and based on the information provided by both parties, determined you were 100% liable for the purchase. While banks require little documentation from consumers regarding chargebacks, ALL information acquired by the seller must be supported by documentation attesting to its validity. Even after we were notified of the outcome of the investigation, we still offered you the chance to proceed with another item. You mistakenly took that kind gesture as an attempt to deceive you into accepting an item to close the chargeback. As per your bank, we were required to ship your originally placed item. We did just that, and you refused the package. After refusing the package you were informed by your bank of the outcome, and again proceeded to pursue a refund. Our policy was explained, the investigation was concluded, and we once again offered you the option of choosing another item. You once again refused, and based on the conditions of the chargeback we were required to reship you the item (on our account). And that is how we got here today.We have been very reasonable throughout this ordeal, and offered you fair options even when we did not have to. We did not have to offer you a replacement item after you placed your order for a special order item. We did not have to offer you a replacement item after the chargeback was decided in our favor. We did not have to re-ship you your refused item, until you made arrangements to pay for reshipment. But we did all that.Once again, I am sorry you were left completely unsatisfied with your purchase and have no further use for this dress. But we have been more than fair in our dealings with you and do not feel we owe you a refund of any kind.
Revdex.com:
The business has refunded my money. I believe the complaint is still relevant as it played a part in my money being refunded but the overall result is that the vendor has satisfactorily refunded the charge.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: They did not refund my purchase price. Rather, they have kept my money and "credited my account" with it. I have no wish to purchase anything in the future from this site. I have learned my lesson with our first dealing. I want my money refunded to my [redacted] account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,There seems to be an error. According to our records, this customers refund has been processed 5 days ago. The refund confirmation code I have on file is as follows:Refund (Unique Transaction ID # [redacted]) If this is not correct, please contact us immediately and we will have...
our processor check with the credit card issuing bank.- Missesdressy Customer Support Team
At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here] MY complaint has not been resolved because Missy Dresses has refused to issue a refund. They also refused to discuss...
the situation although I called three times When we bought the dress there was no way we could have anticipated that the snaps would break and that the dress would fall apart. We bought the gown in good faith, believing that the quality was excellent and that the dress would wear well. We could not have known that it would break while my daughter was wearing it at her prom. We respectfully ask for a full refund of the dress. I have attached the emails that I received from Missy Dresses after I told them that I would be contacting the Revdex.com because of their lack of response. If you have any further questions please feel free to contact me. I appreciate your help with this matter.i
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called to cancel only a few hours after my order! My order was placed at 1am on the [redacted] & I called at 9am that same day and asked to cancel & they company said they would not cancel. The representative on the phone kept telling me to choose different dresses, I did not agree to that. I later received an email stating that I'm being issued a store credit for one of the dresses. I no longer want to deal with this company, a store credit is not the answer. I just want my money refunded as this order was not even processed, nor shipped at the time that I have called. I have never heard in America at these day & age of any company that would not cancel an order that has not even been processed yet!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Misses Dressy, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.My dress was shipped the last minute, I got it within 5 working days, its an authentix designer dress, however it was a bit...
big, but I suspect this is due to designer size chart. Thank you.Sincerely,[redacted]