Mel's Pet Parlor

On june 28th miss [redacted] brought [redacted] into my shop for grooming it old her we would call her when he was ready to go home that we usually close at noon on sat. she then left & I let [redacted] run around to play while he waited for his turn. he was a very happy dog &...

was greeting other customers at my gate as they came in. I started him without incident as he was a good dog to work on. I then gave him his bath & blew him out and put him in a bed in my drying room until I could fluff him out. when I was ready about twenty min. later I got him out of his bed (never any blood  there) and let him play on the floor a little more until I was ready for him. A little while later I finished him up without incident & let him back down where he then started  playing with my daughter who had come up to my shop. He jumped up onto her lap for attention(which he got). I then called miss[redacted] ...it was approximately 11:45 am...she then asked what time we close & I told her noon like I told you this morning. She said she was at the ATT store and would get there whenever she could. she showed up around 12:30-12:45. I tried to talk to her about how good he was as I was trying to put on his collar & leash but she was not very respondent. there was never any sign of blood from [redacted] or did he ever act like anything was bothering him. she left with her dog & I closed my shop up and left around 1:00 & went to pick up my daughter from her house so we could go et lunch. after we ate we went by my other daughters house to pick up my grandson because we were taking him to the movies. it was approximately 2:30-2:45 by now and i'm driving. my phone rang from a number I didn't recognize but I decided to answer real quick as I have my shop phone forwarding to my cell in the event that a customer needs to get in touch with me. it was miss[redacted] complaining that I cut her dogs elbow & toenail & he was bleeding & crying & why didn't I inform her. I then explained to her that I wasn't aware that he was cut & if he was I was sorry... if I had known he was I would have told her. we do not make a habit out of cutting dogs but sometimes they move at the wrong time & either they get nicked or I do. in that case I would then tell the owner so it cane be monitored but generally they heal right up just like they do when I get cut when a dog moves. she kept complaining saying she didn't think she should have to pay for the grooming. I could tell she was not going to be happy with anything I said & then told her I was driving which I drive a standard transmission car & that if she would come in Monday morning I would be happy to look at it then & to keep the cut clean it should be all right until then. she said ok & that she was stopping payment on her check. I then told her I would then see her in court then.  instead of coming in Monday morning I woke up sunday morning to my daughter telling me a customer was on my shops facebook page saying all kind of bad things about me. I responded to her again saying I was sorry if she thinks I did something wrong & that my longtime customers know how I feel and care about the animals. then I just let her and her friends continue slamming me on facebook.
she then went on the yelp website & started slamming me...I found this out by one of my customers calling me & telling me...she didn't even want to know the details because she knows how I am with the dogs. which then leads us to here.