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Melton's Driving School

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Melton's Driving School Reviews (15)

Direct Connect called the merchant to discuss the outstanding issues. We explained the problem occurred due to the purchase of a portfolio which included her accounts.  We have agreed to give her a full refund via check which will be mailed in the next day or two. She agreed to rescind the...

complaint based our our conversation. Issue is resolved fully.

From: Trish H[redacted] Date: Tue, Feb 2, 2016 at 2:53 PMSubject: FW: [redacted] Complaint ([redacted])To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>We are refunding the full amount via check. I have updated the merchant via email and phone. Trish H[redacted]Vice President, Operations[redacted]...

[redacted]

Good morning,We reached out to this merchant on August 30th via the email provided to obtain further information in order to research this complaint.As of this morning we have not heard back.We will  need the merchant business name and merchant id number in order to identify the customer in our...

systems. Thank you,Brynne D[redacted]

We have no record of this individual as a customer. Additionally we do not report information of any sort to credit agencies. We believe we have been named in this complaint in error based on the information that was provided.

We spoke with the merchant on 6/18/15. The contract was signed and ETF page was initialed by the business owner so the billing is valid, however we want to ensure our partnership is left on good terms. We did agree to decrease the amount billed to $250.00. Merchant is accepting of this...

resolution.The issue is resolved.

I called and
spoke with the merchant a few minutes ago. . I...

explained to the merchant the ETF was a valid fee based on the contractual obligations, however given the way the cancellation request reads (Garlond “signed” as the channel approval to waive) I feel compelled to refund the ETF.I also asked the merchant to withdraw the complaint based
on our response time and the resolution. She advised she would.
Our account department will send a $500.00 check to the following address which should go out by 12/2:
[redacted] [redacted] 
[redacted] 
Fredericksburg , VA [redacted]
Business: [redacted]

We spoke with [redacted] today to resolve the complaint. We advised we will refund the following amounts:$100.00 for the cash given to Kevin D[redacted] to purchase gift cards that were never added to her account$20.00 for the shipping to return devices to [redacted]$199.00 cash given to Kevin D[redacted] to...

create and update the websiteA check will be mailed this week to the address on file. We did discuss the lease and [redacted] understands this is a 48 month lease that cannot be cancelled and is an agreement between her business and [redacted] leasing. There is nothing [redacted] can do to cancel or nullify the lease. The customer has the equipment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] From: <[redacted].com>Date: Wed, Aug 31, 2016 at 6:14 PMSubject: Complaint [redacted] - Saunders Landscape Supply versus Universal Debit and CreditTo: [redacted]@myRevdex.com.orgCc: [redacted].com, [redacted].comHi [redacted],Thank you for taking the time to speak with me today concerning the above referenced case.As we discussed, please change the status to "This complaint has been resolved to the mutual agreement of both parties"Thank you![redacted]

We spoke with [redacted] (May 31st and June 1st) regarding his complaint to the Revdex.com and explained we have reviewed his processing statements for the months of March and April 2016, (copies of all pages from the statements were attached).  The last [redacted] transaction that was settled...

for Saunders Landscaping  by [redacted] took place on March 2, 2016. As a show of good faith, we are issuing a credit to the merchant account for the full $27.08 for [redacted] discount processing fees charged by [redacted].  Since March 2, 2016, [redacted] has only transmitted the [redacted] transactions to [redacted] via the ESA program. As the March and subsequent April 2016 statements clearly indicate, [redacted] is not assessing you any processing fees on [redacted]…only a per transaction fee. All other fees are coming direct from [redacted].

We spoke with [redacted] on April 11th to discuss her complaint. During the course of our conversation I was able to address her specific points:There was an error that caused her account to be debited daily instead of monthly. I apologized for the error but also explained the actual daily billing for...

credit card processing was correct and no refunds were due. She understood the explanation.[redacted] did state that Kevin D[redacted] did not provide her a copy of the contract. At this time we have provided her with a copy of the signed contract electronically. We apologized for any lack of professionalism exhibited by Mr D[redacted].She requested to have her account closed without any penalty. As of April 12th the account has been closed and no early termination fee will be billed. The merchant was satisfied with this response.[redacted] also requested that Direct Connect buyback the lease for the [redacted] terminal. I explained she is under contract with [redacted] leasing for this product. The lease is not eligible for cancellation and any further discussion would need to be between [redacted] and [redacted]. While she was not happy with my response she did understand her next steps and that we couldn't assist with this part of her complaint.No further action from Direct Connect is necessary at this point.Thank youTrish H[redacted]VP Operations

A number of problems. 1) The rates they are charging us for the merchant services processing have risen astronomically. With our previous service provider we were paying approximately 2.5 percent of our credit card gross sales. When we began with this company their price was competitive. Now...

they are charging us more than double that rate. I have called them and asked for a rate review but have not heard back from them. Their local representative hasn't responded to my phone calls in many weeks. The merchant and I agreed we would decrease his rates and fees back to the 2013 as on the contract he signed. I did explain [redacted] and [redacted] do annual changes to rates and fees which would impact his processing over time. [redacted] was agreeable to this resolution. I also sent him a copy of the merchant processing agreement. 2) I have been asking my local representative of this company to obtain statements for our account for 2014, which we have misplaced. I have been calling him nearly every day for three weeks or more asking for these, and my phone calls are mostly ignored. Three weeks later and still no statements.  I ordered statements today from January 2014-July 2015. [redacted] understands this could take 2-3 business days but we are working on it now.3) There are several thousand dollars missing, dollars that the company's statement shows were deposited to our bank account, but the funds never appeared in our bank account. The local representative tells me it's probably too far in the past to do anything about it. I explained to [redacted] this will take some investigation and could take up to two weeks. He will provide me with the batch detail necessary to research.I provided [redacted] with my contact information and explained we have a service team here equipped to handle all his questions related to merchant processing.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and since they are willing to cut the EFT in half I find that this resolution is satisfactory to me.  Regards, [redacted]

I wanted to send a reply on this from Direct Connect.  I realize this is an open issue however I wanted to provide you with what Direct Connect has done thus far. 1) to reduce the monthly merchant service fees to what they were when we opened the account with them. We will not know until the next billing cycle if this has actually put into place. A rate review was performed mid August and new rates were put into effect for month of   August 2015. Statement will be sent out first week in September for merchant review.2) They have offered to investigate the several thousand dollars that their statements indicate were deposited into our bank account but never appeared in our account. We were told this will take several weeks and we're waiting to see the outcome of said investigation. This is with the processor being researched .  We did explain that this research would take 2-3 weeks.3) The manager of the company has invited us to contact her directly with any future issues in order to avoid the frustration of trying to deal with a non-responsive local (Albuquerque) representative.  Trish H[redacted] has given the merchant her contact information for anything he may need.  I also called [redacted] to let him know that I was filling in for Trish while she was out the next week and to please contact me directly with any questions or concerns.  Julie Y[redacted]Until we see what the next billing cycle yields we won't know if the merchant services monthly charge has actually been reduced as has been promised, and until we hear the results of the company's investigation into the missing funds that were never deposited to our bank we won't know about that either."

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Mon, Aug 29, 2016 at 2:53 PMSubject: complaint #[redacted]To: "[email protected]" <[email protected]>Good afternoon,We had the above complaint that was settled and the customer was supposed to either remove the complaint or at the very least report that this was resolved to their full satisfaction.I cannot see the complaint attached to our company.Will you please verify that this has been cleared and the response that was entered. Thank you, Brynne D

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Address: 615 N Jefferson St, Dublin, Georgia, United States, 31021

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