Meltwater

Meltwater blocked my company from using its services when we tried to cancel our subscriptionA few months later they sent an email claiming that we were past due on our payment despite the fact that we had paid in full and in advanceApparently they automatically signed us up for an additional year of services because we did not cancel days before the contract expiredWe did not receive any other warningsNow I am stuck paying an exorbitant amount of money for a year of services that I don't want or need

Initial Business Response /* (1000, 17, 2015/08/21) */
The team resolved the issue with the client directlyI was told that the client is planning to call the Revdex.com and ask for the complaint to be removed and letting you know it will all be resolved by the end of next monthPlease let me
know if you don't hear from the client, and I'll follow up with our team for more detailsThanks!
Initial Consumer Rebuttal /* (2000, 19, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We did reach an agreement on Friday, August 21, I am awaiting confirmation on all points discussed and will then contact the Revdex.com for final thoughtsThanks

Business Response /* (-10, 14, 2014/03/12) */
Meltwater provides highly respected Software as a Service to over 20,customersWe openly dispute the claim that the product did not match expectations as promisedFurther, the ongoing contract with this customer has been cancelled as
requestedMeltwater did not refund the first payment of $2500, as it covered initial account set up, training and service receivedIt is clear that our position on this matter differs from that of ***, and we sincerely regret that this matter was not settled to her satisfaction
Business Response /* (1000, 16, 2014/03/14) */
Meltwater provides highly respected Software as a Service to over 20,customersWe openly dispute the claim that the product did not match expectations as promisedFurther, the ongoing contract with this customer has been cancelled as requestedMeltwater did not refund the first payment of $2500, as it covered initial account set up, training and service receivedIt is clear that our position on this matter differs from that of ***, and we sincerely regret that this matter was not settled to her satisfaction

Hello,
This client was not automatically renewedWhen they cancelled, we did not automatically renew the contract as the terms specify that we can, so we will need to speak with them prior to deciding the best course of actionWe have reached out to set
a time to speak but have not heard back
Thanks,
***

After agreeing to give them an additional year to prove they can help us with our PR initiative, they decided to sneak in an automatic renewal into the contract that was signed by someone on my teamIn addition to that they sent the invoice and demanded payment in two weeks with late charges beyond thatNever will I do business with them againVery poor customer service and overall useless product

Initial Business Response /* (1000, 5, 2014/05/13) */
Due to a change in staffing verbal contract agreements reached between the *** Medical Association and their original sales representative were lost in the shuffleWe have reached out to this customer and honored their request to
cancel their ongoing contractWe believe this matter has been settled to the satisfaction of both parties

Aggressive sales tactics and downright bullying when it comes to contract issuesBuyer beware

Initial Business Response /* (1000, 10, 2014/05/07) */
Meltwater believes that this complaint is misdirected. We are not associated with the USPS, we do not offer any sort of address change within our services, nor do we accept payment for any services online. Meltwater is a Software as a...

Service (SaaS) company serving the PR and Social Media industry.
Initial Consumer Rebuttal /* (2000, 12, 2014/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My complaint was with MovingHelpAssistants.com. I do not know of the Meltwater New US Inc. company noted above. FYI, I emailed the Revdex.com (I expect that email should be somewhere in your system) upon receiving a $19.95 credit on 4/25/14 from Moving Help Assistants. I immediately verified it online on my credit card statement. I had emailed Moving Help Assistants on 4/24/14 with my complaint following the initial charge of $19.95. I was pleasantly surprised that I received a credit after having read the online complaints about the company. My account can be closed. Thank you for your service.

This company signed me up for their newsletters without my consent. I have also clicked their unsubscribe link in their emails, which do not give me the option to automatically unsubscribe. I have emailed the person who signed me up for my account 3 separate times and then continue to ignore my requests to unsubscribe me. This is illegal.

Initial Business Response /* (1000, 5, 2015/12/28) */
We take these comments very seriously and have shared this complaint message with the appropriate people.

To ensure this contact does not receive further communication from Meltwater, we have removed his email address and phone number...

from our database. Furthermore, we've added his email to a suppression list which will prevent him from receiving any communications. We have put appropriate notations on his account clearly instructing no one from Meltwater to contact his company again.

We are confidant this will stop all future correspondence and apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their response at this time. But I will reserve the right to file additional complaints with the Revdex.com or state or federal agencies in the future, if necessary.

Harassment is the only way to describe the sales tactics used by this company. I have explained patiently and politely on many occasions -about every 3 months for more years than I can remember- that I am not interested in Meltwater's products. I have asked them not to call me and to take me off their call list so many times it's ridiculous. They usually wait about 3 months before calling me again and then they call 3 times per day, every day until they speak to me. I see it on my caller ID; they do not leave a message. Their reputation for both their product and sales tactics is negative, and they live up to it every 3 months. From what I've heard from professional peers who are former Meltwater clients, the products do not make it worth the time to put up with their shady sales tactics.