Melville House Books

We're terribly sorry for the frustration and delay in getting you your books! Embarrassingly for us, your subscription enrollment fell in the chasm between updating our subscription services system and the madness of the Christmas seasonBut hopefully, by the time you read this, you will see that we have rectified the situation, with both a refund and the booksPlease accept our sincere apologies, and we wish you very happy reading! All best, Melville House

We're terribly sorry for the frustration and delay in getting you your books! Embarrassingly for us, your subscription enrollment fell in the chasm between updating our subscription...

services system and the madness of the Christmas season. But hopefully, by the time you read this, you will see that we have rectified the situation, with both a refund and the books. Please accept our sincere apologies, and we wish you very happy reading! All best, Melville House

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate the response and am very grateful for this to have been resolved. [redacted] (who contacted me) was very kind and worked very hard to fix the issue at hand. Thank you!
Sincerely, [redacted]

Review: My complaint is not only about customer service, but also involves billing, delivery, and refunds. I have had a [redacted] subscription for a year. It automatically withdraws from my bank account every month and they send two [redacted] to my house. In November, I was charged, and never received my books. I contacted them, and did not receive a reply. I tried again a week later, and [redacted] apologized and promised the books would be sent out. They were not, nor were my December books. Then I contacted him again. No response for a week. I tried again, and he promised the next morning my books would be sent. I still did not receive them. Then I was charged for January. Still no books for any of those three months. The past three weeks, I have been trying to contact them, and have received no response. They are a media active company (daily posts to[redacted]), and so I know they have computer access. I have now been charged for February books. I hesitate to post this, simply because I want to support a small publishing house, but I have been very kind in my contact with them, I have been very patient, and I haven't been answered. The company just keeps taking my money ($16/month, total of $64).Desired Settlement: I want my books. I want a tracking number monthly or a shipping notification to keep track of when/where my purchase is located.

Business

Response:

We're terribly sorry for the frustration and delay in getting you your books! Embarrassingly for us, your subscription enrollment fell in the chasm between updating our subscription services system and the madness of the Christmas season. But hopefully, by the time you read this, you will see that we have rectified the situation, with both a refund and the books. Please accept our sincere apologies, and we wish you very happy reading! All best, Melville House

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate the response and am very grateful for this to have been resolved. [redacted] (who contacted me) was very kind and worked very hard to fix the issue at hand. Thank you!

Sincerely,