Melvin T. Morgan Roofing & Sheet Metal

RevDex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate MrMorgan's compliment on my ability to communicateI believe it is communication that is at the root of this problem During the estimate, Melvin TMorgan III did not specify how flashing would be done, only that if they removed siding it would be re-nailed back to my house, which makes sense, if they were to remove anything, they would do the work to make it as it was originallyMy specification was that, since my home has cedar siding, that if any needed REPLACING, as in the board could not be re-nailed to the house due to splitting or damage, to let me know so that I could get lumbar, since it is a specialty cedar and not a common boardThe only mention of me hiring any carpenters was AFTER all of the siding had been removed from my house, around Wednesday of that week, and after they put up one side improperly, out of alignment, and crooked At that point I pointed the issue out to Melvin TMorgan III, and I told Melvin TMorgan III that I would hire a carpenter to do the siding and for him tell his men to stop putting the siding back on my houseIf it was in my contract with Melvin TMorgan Roofing for his company to only remove the bottom board, or only remove nails from the bottom board and slide the flashing underneath, than why was the all of the siding removed in the first place? I did not specify to Melvin TMorgan III that I wanted all the siding removed, only that if he ran into any issues with the siding to let me knowMy guess is that, while on my roof, the workers or the foreman realized that since my house is a Cape Cod style house, and the roof-line comes into contact with each siding board on the way up the dormer, that removal of the siding was neededIf this wasn't noticed by Melvin T Morgan III during the estimate, or not communicated to his Foreman, this is not my fault While removing ALL of the siding from my dormers, they broke certain pieces, which is why I had to buy more lumbar, so they could put it back upI also didn't anticipate having to buy lumbar myself, but didn't want my house exposed to the elements so purchased the materialsI did not intervene until after they began to put the siding up improperly Regardless of the how the siding was removed, who gave the go-ahead for it to be removed, who said what at the estimate, $was asked for by me from the owner, Melvin TMorgan, to help cover the cost of having the siding replaced on my house by someone other than his companyIt doesn't matter if the poor communication was between him and his son, his son and the foreman, or his foreman and the workers, somewhere communication broke down in his companyThe end result was that all the siding was removed from the dormers of my house, and because they could not put it back up properly, I hired someone else to do the jobIf the owner, Melvin TMorgan, did not feel that his company was responsible in any way for helping to cover the cost of replacing the siding on my house he should have specified that in our conversation and not refunded me any moneyInstead, during our conversation, he agreed to pay me the $to go towards re-nailing & replacing the siding on my dormers, because it was his company that removed them in the first place, his company that could not re-nail it to my houseI have no doubt they have done the nail removal technique on the last board of siding on many non-cape cod style homes, but I don't see how they could have done an adequate job of flashing on this cape cod any other way than what they did, which was by removing the siding all the way upBottom line, Mr Morgan agreed to pay me the $towards the siding, not any unspecified future repairs that may be needed on my roof, or towards any damage his company's poor workmanship may causeThe siding issue had been resolved But what this complaint is about, the core of the issue, is that the silicone job on the vent boot was not done properlyThis has nothing to do with siding on my dormers, nothing to do with a previous $ negotiated refund, nothing to do with anything except the issue at hand, a roof leak caused by his companies poor quality workIf it had been done properly it wouldn't have leakedWe can conclude this because when his men came out, the foreman, ***, specified that he could see how the pipe was leaking, and why, and it was because the silicone was not properly adhered to the pipe boot or the pipeWhen he reapplied silicone properly, all around the boot and the pipe, the leak stoppedIf it was not a poor silicone job that caused the issue, what did? Because if applying silicone properly fixed the problem, it seems very plain to me that it was the initial silicone job that was improperly done, as was stated by [redacted] himselfAlso, because of their spacing of the tin panels, this vent pipe came right through the middle of a metal ridge, making a flat gasket seal an impossibilityThis pipe was only ever touched by MrMorgan's company, so the only people responsible for it not being properly sealed are them Mr Morgan stated that if the leak was indeed there, why did it take a couple of months for damage to be noticedMany factors can play toward silicone temporarily working, but eventually failing sooner rather than later, the primary one I suspect is similar to why I had to have his workers return to my house to fix with other siliconed areas, that the silicone was not tooled and therefore not creating a sealIf the silicone is not tooled (pressed into the groove with a finger) and is only stuck on the outside edge like bubblegum, it doesn't fully sealAnyone who has ever worked with silicone knows this, and this is why the silicone around the base of the vent boot as well as along the pipe failedThis is also why when the silicone was applied properly when MrMorgan's company came to my house to repair the leak that the leak was fixedThere is no other explanationAlso, small leaks take time to accumulate water, and to soak the plaster and drywallIt is entirely plausible that the silicone initially held during certain rain events, but when it eventually failed took time to accumulate water in the ceiling Especially considering the temperatures during this time, the water would not have simply evaporated without sun or heat, and so just sat until it soaked and stained the ceilingI'm also unsure of where Mr Morgan gets the idea that it is one small spot, it is multiple spots on my ceiling, two stains running the length of two tape joints for over feet, and 5-other spots approximately 6"-12" is diameter eachThis is not a small stain, this is not a simple issue, but is enough of an issue his company should be responsible for making right Bottom line, if someone had taken the time to do the job right the first time regarding my roof and the silicone around the vent boot, I would not have had a leak that damaged the ceiling in my kitchen Bottom line, the $refund was for a separate, resolved issue, and not some unknown future issueBottom line, MrMorgan's company is directly responsible for this leak and the subsequent damage, and should act like the Christians they claim to be and admit their mistake and take responsibility for their poor workmanship Regards, [redacted] ***

My experience was great! Fair price and very fast serviceI dropped off my plasma TV and it was fixed within about an hourExcellent customer service!

First of all Mr *** is totally wrong about our company being responsible for removing siding and reinstallingActually He should owe us alot of money for us doing thisIt was never in the contract I have already told him this beforeAt this time we are 100% complete with all
transactions with Mr *** in regard to his roof replacement contractHe recently had a very small leak around a pipeThis was probably caused by trades on roof after we leftWE also were asked by MR *** to give him a credit at end of jobWe certainly owe Mr *** nothing further. SINCERELY MELVIN T MORGAN JRPRESIDENT

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The contract didn't specify siding because replacing flashing underneath siding requires, by default and common sense, to deal with sidingI did not "deduct" $from what was owed, after a conversation with the owner, MrMorgan, a revised invoice was sent out after he AGREED that his company would refund $to go toward them not dealing with the siding as they should have
The issue at hand, as I have said before, has NOTHiNG to do with the sidingMrMorgans company did not properly perform the necessary work on the vent boot on my roof, it leaked causing damage in my kitchen, and his company is responsible to repair any damageHis painter can call me if MrMorgan specifically states that his company will pay for the entire repair bill incurred due to this leakI will not pay to fix damage caused by another's poor workmanshipThis is a simple issue with a simple solution, MrMorgan stops making silly excuses that make little or no sense, stops deflecting the focus of the issue, and acts like an honest Chtistian and repairs the damage to my house caused by his companyIt's that simple
Regards,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business owner, Melvin T. Morgan, is incorrect and confused about the situation. When his son, Melvin T. Morgan III gave me an estimate on my roof, he SPECIFICALLY was asked about the dormer siding and told me it would be removed and replaced by his men. What sense would it make for me to have a roof installed but not have the siding replaced? I asked his son about the dormer flashing, and his response was that they would remove the siding, replace the flashing, and then reinstall the siding. But the siding was NOT replaced by the roofers from Melvin T. Morgan when they did my roof, I was forced to hire another company to replace the siding after his could not. The vent boot leak was admitted to be the fault of Melvin T. Morgan Roofing by their Forman, [redacted]. He specified that it was a poor silicone job on the vent boot that caused the leak. This vent pipe was on the BACK of the house, the opposite side of the dormers. NO ONE was on that side of the roof except for the roofers, so the only people responsible for that leak are Mr. Morgan and his company. The $500 credit was towards the siding not being replaced due to poor communication by the owners son, to cover only 1/4 of the expenses I incurred replacing the siding, and nothing else. I could have insisted that he pay the entire bill for replacing the siding, but thought it was Christian to broker a settlement, and so through a conversation with Mr. Morgan negotiated the $500 refund. 
 
The damage to my kitchen ceiling is a direct result of poor workmanship performed by his company, and is therefore his direct responsibility to cover the cost of repairs. At this point I am only asking for professionals to look at the ceiling and fix the painting and plaster damage; I haven't even spoken about the possibility of mold, and what the potential cost of having mold remediation could run. I am willing to have him fix the ceiling and not have him worry about the potential mold damage if he makes the situation right now. We both are more than aware that mold remediation is very expensive and time consuming, while fixing a ceiling is a much cheaper solution to this problem.
 
The contractors that replaced the siding on my dormers also overheard the gentleman that performed the substandard silicone work complaining about having to work on a Friday (a usual day off at their company) and how he didn't care about the job or the consequences of doing a poor job. And it was the silicone that failed on my house. They also witnessed the poor work performed on Friday, as well as the poor repairs done on the call backs. If needed, these statements corroborate my account. I also have photo graphs of the damage to my ceiling, as well as the leak as it was occurring. This, and the statement from their Forman, [redacted], prove that the fault lies with Melvin T. Morgan Roofing, and is therefore their responsibility to cover the cost of repairs to my kitchen ceiling.
Regards,
[redacted]

We have submitted what we are willing to do. We will not be replacing any metal panels.

Just spoke to Mr. [redacted] and explained that we made a work order to go back out but  have to wait for weather to get warmer. He also has my contact information now.

Mr. [redacted] has always been a good talker. We were going to remove nails on bottom row of siding and slide new metal in behind siding and re-nail. We have done this at least 500 times. It is standard practice for our reroof jobs. When we got started on Mr. [redacted]’s, the idea of removing siding and installing new was totally Mr. [redacted]’S. Never came from anyone at MELVIN T. MORGAN ROOFING CO., INC... Melvin T. Morgan III WILL ATTEST THAT HE NEVER TOLD MR. [redacted] we would replace any siding. In fact, Melvin III is with me now and he says Mr. [redacted] said if any siding needed to be replaced for any reason that he had a carpenter working outside on other things, and he would pay them if needed. Might I add, Mr. [redacted] also bought all the siding himself. Had it been in our original job, we bought all other materials. We completed Mr. [redacted]’s roof on September 6, 2013. He never had a leak until calling us on January 8th. We have had more rain during the time we completed his roof until he called then any 3 month period in many years. The leak was around a pipe boot. These boots have a rubber gasket that fit the pipe. Caulking around them is not required. We do this caulking as an extra. The pipe would have to be moved to break the seal. Would not have to be someone on the roof. We came out to Mr. [redacted]’s residence and fixed the leak he had on January 10th. IF the pipe boot had been like it was, since September 6th, with all the rain we’ve had, why didn’t it leak before? I do not believe we are the cause of the leak or responsible for fixing, the small stain on Mr. [redacted]’s ceiling.
Sincerely,
Melvin Morgan

We are willing to remove the leaf guards at no charge and leave them on property for owner.

RevDex.com:
I
have reviewed the response offer made by the business in reference to
complaint ID [redacted], and have determined that this proposed action
would not resolve my complaint.  For your reference, details of
the offer I reviewed appear below.
I
appreciate Mr. Morgan's compliment on my ability to communicate. I
believe it is communication that is at the root of this problem.
During the estimate, Melvin T. Morgan III did not specify how
flashing would be done, only that if they removed siding it would be
re-nailed back to my house, which makes sense, if they were to remove
anything, they would do the work to make it as it was originally. My
specification was that, since my home has cedar siding, that if any
needed REPLACING, as in the board could not be re-nailed to the house
due to splitting or damage, to let me know so that I could get
lumbar, since it is a specialty cedar and not a common board. The
only mention of me hiring any carpenters was AFTER all of the siding
had been removed from my house, around Wednesday of that week, and
after they put up one side improperly, out of alignment, and crooked.
At that point I pointed the issue out to Melvin T. Morgan III, and I
told Melvin T. Morgan III that I would hire a carpenter to do the
siding and for him tell his men to stop putting the siding back on my
house. If it was in my contract with Melvin T. Morgan Roofing for his
company to only remove the bottom board, or only remove nails from
the bottom board and slide the flashing underneath, than why was the
all of the siding removed in the first place? I did not specify to
Melvin T. Morgan III that I wanted all the siding removed, only that
if he ran into any issues with the siding to let me know. My guess is
that, while on my roof, the workers or the foreman realized that
since my house is a Cape Cod style house, and the roof-line comes
into contact with each siding board on the way up the dormer, that
removal of the siding was needed. If this wasn't noticed by Melvin T.
Morgan III during the estimate, or not communicated to his Foreman,
this is not my fault.   While removing ALL of the siding from my
dormers, they broke certain pieces, which is why I had to buy more
lumbar, so they could put it back up. I also didn't anticipate having
to buy lumbar myself, but didn't want my house exposed to the
elements so purchased the materials. I did not intervene until after
they began to put the siding up improperly.
Regardless
of the how the siding was removed, who gave the go-ahead for it to be
removed, who said what at the estimate, $500.00 was asked for by me
from the owner, Melvin T. Morgan, to help cover the cost of having
the siding replaced on my house by someone other than his company. It
doesn't matter if the poor communication was between him and his son,
his son and the foreman, or his foreman and the workers, somewhere
communication broke down in his company. The end result was that all
the siding was removed from the dormers of my house, and because they
could not put it back up properly, I hired someone else to do the
job. If the owner, Melvin T. Morgan, did not feel that his company
was responsible in any way for helping to cover the cost of replacing
the siding on my house he should have specified that in our
conversation and not refunded me any money. Instead, during our
conversation, he agreed to pay me the $500.00 to go towards
re-nailing & replacing the siding on my dormers, because it was
his company that removed them in the first place, his company that
could not re-nail it to my house. I have no doubt they have done the
nail removal technique on the last board of siding on many non-cape
cod style homes, but I don't see how they could have done an adequate
job of flashing on this cape cod any other way than what they did,
which was by removing the siding all the way up. Bottom line, Mr.
Morgan agreed to pay me the $500 towards the siding, not any
unspecified future repairs that may be needed on my roof, or towards
any damage his company's poor workmanship may cause. The siding issue
had been resolved.
But
what this complaint is about, the core of the issue, is that the
silicone job on the vent boot was not done properly. This has nothing
to do with siding on my dormers, nothing to do with a previous $500
negotiated refund, nothing to do with anything except the issue at
hand, a roof leak caused by his companies poor quality work. If it
had been done properly it wouldn't have leaked. We can conclude this
because when his men came out, the foreman, [redacted], specified that he
could see how the pipe was leaking, and why, and it was because the
silicone was not properly adhered to the pipe boot or the pipe. When
he reapplied silicone properly, all around the boot and the pipe, the
leak stopped. If it was not a poor silicone job that caused the
issue, what did? Because if applying silicone properly fixed the
problem, it seems very plain to me that it was the initial silicone
job that was improperly done, as was stated by [redacted] himself. Also,
because of their spacing of the tin panels, this vent pipe came right
through the middle of a metal ridge, making a flat gasket seal an
impossibility. This pipe was only ever touched by Mr. Morgan's
company, so the only people responsible for it not being properly
sealed are them.
Mr.
Morgan stated that if the leak was indeed there, why did it take a
couple of months for damage to be noticed. Many factors can play
toward silicone temporarily working, but eventually failing sooner
rather than later, the primary one I suspect is similar to why I had
to have his workers return to my house to fix with other siliconed
areas, that the silicone was not tooled and therefore not creating a
seal. If the silicone is not tooled (pressed into the groove with a
finger) and is only stuck on the outside edge like bubblegum, it
doesn't fully seal. Anyone who has ever worked with silicone knows
this, and this is why the silicone around the base of the vent boot
as well as along the pipe failed. This is also why when the silicone
was applied properly when Mr. Morgan's company came to my house to
repair the leak that the leak was fixed. There is no other
explanation. Also, small leaks take time to accumulate water, and to
soak the plaster and drywall. It is entirely plausible that the
silicone initially held during certain rain events, but when it
eventually failed took time to accumulate water in the ceiling.
Especially considering the temperatures during this time, the water
would not have simply evaporated without sun or heat, and so just sat
until it soaked and stained the ceiling. I'm also unsure of where Mr.
Morgan gets the idea that it is one small spot, it is multiple spots
on my ceiling, two stains running the length of two tape joints for
over 4 feet, and 5-6 other spots approximately 6"-12" is
diameter each. This is not a small stain, this is not a simple issue,
but is enough of an issue his company should be responsible for
making right.
Bottom
line, if someone had taken the time to do the job right the first
time regarding my roof and the silicone around the vent boot,  
I would not have had a leak that damaged the ceiling in my kitchen.
Bottom line, the $500 refund was for a separate, resolved issue, and
not some unknown future issue. Bottom line, Mr. Morgan's company is
directly responsible for this leak and the subsequent damage, and
should act like the Christians they claim to be and admit their
mistake and take responsibility for their poor workmanship. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business...

to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The 10-foot section that caused the leaking between walls has been filled with caulk due to the panels being installed incorrectly as stated by your employee.  There is no way this shotgun patch approach of adding caulk will last the life of the metal roof.  The caulk will not be the same quality as metal nor match.  Why were we told by your workers and by the phone operator at your business that the scratches on the panels were self-healing? I guess the problem we have is we no longer trust your company due to these intentional misleading claims. This has been going on now for over two years. Each time someone shows up, all they do is bring a chalk gun. Your warranty claims a two-year guarantee on materials and workmanship. According to your own guy, the panels were installed incorrectly in the area of the dormers where there are baseball-sized holes where your “craftsman” broke off the siding to fit in the panels. In trying to move for an agreement of resolution how do you propose to honor your workmanship warranty when the panels were installed incorrectly?  Another misleading statement that your workers told me is the ridge caps ends cannot be tucked in or lowered and they must stand up on the ends. Another employee told me that the ridge caps could have been tucked under the ends, but it just takes a little more effort. Melvin T Morgan’s handiwork has damaged the value of this home and now I have to replaster the ceiling on the first and second floors from the leaks. This is real plaster on wood slats; it’s a major repair. This house was built in 1933 and never had a leaky roof until you “fixed” it. I guarantee you would not accept this shoddy work at your home. All I’m asking is for you to honor your warranty, that simple. The only reason I decided to put a $68,000 roof on this house is to never have to paint it again or have to make repairs. I understand all the guys you had here working were fired due to poor workmanship. Regards, [redacted]

Basically There is nothing in your contract with us about replacing any siding. The proposal covers everything that was to be done. We had no control of you deducting funds owed us. However we do have control on what we pay out in the future. We will have our painter and ceiling repair man [redacted] of [redacted] painting be in touch with you soon to do an estimate on repairing ceiling. Then we will  agree to pay the amount over$ 500.00 if any to repair the ceiling.  I will give [redacted] your phone number and ask him to call and set up a time to look at your ceiling. Hope you have a great Day! Sincerely Melvin

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I accepted the offer from Melvin T. Morgan Roofing to come back and apply one more coating of anti-rust, but I have not heard anymore from them.  I would like them to call and set up a time to come back for the anti-rust coating they offered.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will have one of our estimators go by property tomorrow to look at how much rust is showing thru. If rust is showing thru most of the roof we will install one more coat of coating.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The wording of their response is at the end of this message, the key word is MOST, there are several spots I feel that Morgan T Melvin Roofing Co. will not do anything as it is not "MOST" I base this on the interest they have shown since day one (may 3 2016) of problems of leaks and rust on Nov. 3 2016. Their representative did stop by and agreed that there were rust spots and leaks and he would get back to me. Due to the 5 day window to reply to Revdex.com there is not time to wait to hear from them without a response from me or them again. We will have one of our estimators go by property tomorrow to look at how much rust is showing thru. If rust is showing thru most of the roof we will install one more coat of coating.

Review: September of 2013, Melvin T. Morgan put a new tin roof on my Cape Cod style house. I was quoted an estimate for 14,889, which included removing the siding on the dormers and replacing. During the roof being installed, the Forman said he wasn't aware of putting the siding back on, but said he would. I told him to stop after the first side they put on was improperly done. They also rushed the finish work their last day and improperly put on snow guards ( crooked and not firmly attached) , left a panel exposed, improperly flashed around the chimney, and hadn't corrected a couple of other issues. After calling them, they returned, fixed one or two things, but not all, they had to come out again, and still not everything was done. I then called, talked to the owner, and he agreed to refund me $500 to go towards the siding being put back on my house. Then in early January 2014 I noticed water damage in my kitchen, and traced the leak to a vent pipe going through the roof. I called and after having to call again they sent the previous foreman out, who admitted that they had improperly siliconed around the vent boot. He reapplied silicone, and said he would have Mr. Morgan, the owner, call me. After two weeks of calling and never getting a call back, I was informed on January 24th that a letter had been mailed to me stating that the $500 that had been refunded regarding the siding should cover any damage. These are two separate issues, and Mr. Morgan will not return any of my calls and is refusing to repair the ceiling in my kitchen which was damaged due to poor workmanship on his companies part.Desired Settlement: I want the damage done to my home assessed by professionals, and for the cost of any repairs to be paid for by Melvin T. Morgan Roofing. I want this to be done in a timely manner, and I want to be involved in selecting who performs the repairs. I also want to personally speak with the owner, Mr. Morgan, concerning this matter.

Business

Response:

First of all Mr [redacted] is totally wrong about our company being responsible for removing siding and reinstalling. Actually He should owe us alot of money for us doing this. It was never in the contract . I have already told him this before. At this time we are 100% complete with all transactions with Mr [redacted] in regard to his roof replacement contract. He recently had a very small leak around a pipe. This was probably caused by trades on roof after we left. WE also were asked by MR [redacted] to give him a 500.00 credit at end of job. We certainly owe Mr [redacted] nothing further. SINCERELY MELVIN T MORGAN JR. PRESIDENT

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business owner, Melvin T. Morgan, is incorrect and confused about the situation. When his son, Melvin T. Morgan III gave me an estimate on my roof, he SPECIFICALLY was asked about the dormer siding and told me it would be removed and replaced by his men. What sense would it make for me to have a roof installed but not have the siding replaced? I asked his son about the dormer flashing, and his response was that they would remove the siding, replace the flashing, and then reinstall the siding. But the siding was NOT replaced by the roofers from Melvin T. Morgan when they did my roof, I was forced to hire another company to replace the siding after his could not. The vent boot leak was admitted to be the fault of Melvin T. Morgan Roofing by their Forman, [redacted]. He specified that it was a poor silicone job on the vent boot that caused the leak. This vent pipe was on the BACK of the house, the opposite side of the dormers. NO ONE was on that side of the roof except for the roofers, so the only people responsible for that leak are Mr. Morgan and his company. The $500 credit was towards the siding not being replaced due to poor communication by the owners son, to cover only 1/4 of the expenses I incurred replacing the siding, and nothing else. I could have insisted that he pay the entire bill for replacing the siding, but thought it was Christian to broker a settlement, and so through a conversation with Mr. Morgan negotiated the $500 refund.

The damage to my kitchen ceiling is a direct result of poor workmanship performed by his company, and is therefore his direct responsibility to cover the cost of repairs. At this point I am only asking for professionals to look at the ceiling and fix the painting and plaster damage; I haven't even spoken about the possibility of mold, and what the potential cost of having mold remediation could run. I am willing to have him fix the ceiling and not have him worry about the potential mold damage if he makes the situation right now. We both are more than aware that mold remediation is very expensive and time consuming, while fixing a ceiling is a much cheaper solution to this problem.

The contractors that replaced the siding on my dormers also overheard the gentleman that performed the substandard silicone work complaining about having to work on a Friday (a usual day off at their company) and how he didn't care about the job or the consequences of doing a poor job. And it was the silicone that failed on my house. They also witnessed the poor work performed on Friday, as well as the poor repairs done on the call backs. If needed, these statements corroborate my account. I also have photo graphs of the damage to my ceiling, as well as the leak as it was occurring. This, and the statement from their Forman, [redacted], prove that the fault lies with Melvin T. Morgan Roofing, and is therefore their responsibility to cover the cost of repairs to my kitchen ceiling.

Regards,

Business

Response:

Mr. [redacted] has always been a good talker. We were going to remove nails on bottom row of siding and slide new metal in behind siding and re-nail. We have done this at least 500 times. It is standard practice for our reroof jobs. When we got started on Mr. [redacted]’s, the idea of removing siding and installing new was totally Mr. [redacted]’S. Never came from anyone at MELVIN T. MORGAN ROOFING CO., INC... Melvin T. Morgan III WILL ATTEST THAT HE NEVER TOLD MR. [redacted] we would replace any siding. In fact, Melvin III is with me now and he says Mr. [redacted] said if any siding needed to be replaced for any reason that he had a carpenter working outside on other things, and he would pay them if needed. Might I add, Mr. [redacted] also bought all the siding himself. Had it been in our original job, we bought all other materials. We completed Mr. [redacted]’s roof on September 6, 2013. He never had a leak until calling us on January 8th. We have had more rain during the time we completed his roof until he called then any 3 month period in many years. The leak was around a pipe boot. These boots have a rubber gasket that fit the pipe. Caulking around them is not required. We do this caulking as an extra. The pipe would have to be moved to break the seal. Would not have to be someone on the roof. We came out to Mr. [redacted]’s residence and fixed the leak he had on January 10th. IF the pipe boot had been like it was, since September 6th, with all the rain we’ve had, why didn’t it leak before? I do not believe we are the cause of the leak or responsible for fixing, the small stain on Mr. [redacted]’s ceiling.

Sincerely,

Melvin Morgan

Consumer

Response:

RevDex.com:

I

have reviewed the response offer made by the business in reference to

complaint ID [redacted], and have determined that this proposed action

would not resolve my complaint. For your reference, details of

the offer I reviewed appear below.

I

appreciate Mr. Morgan's compliment on my ability to communicate. I

believe it is communication that is at the root of this problem.

During the estimate, Melvin T. Morgan III did not specify how

flashing would be done, only that if they removed siding it would be

re-nailed back to my house, which makes sense, if they were to remove

anything, they would do the work to make it as it was originally. My

specification was that, since my home has cedar siding, that if any

needed REPLACING, as in the board could not be re-nailed to the house

due to splitting or damage, to let me know so that I could get

lumbar, since it is a specialty cedar and not a common board. The

only mention of me hiring any carpenters was AFTER all of the siding

had been removed from my house, around Wednesday of that week, and

after they put up one side improperly, out of alignment, and crooked.

At that point I pointed the issue out to Melvin T. Morgan III, and I

told Melvin T. Morgan III that I would hire a carpenter to do the

siding and for him tell his men to stop putting the siding back on my

house. If it was in my contract with Melvin T. Morgan Roofing for his

company to only remove the bottom board, or only remove nails from

the bottom board and slide the flashing underneath, than why was the

all of the siding removed in the first place? I did not specify to

Melvin T. Morgan III that I wanted all the siding removed, only that

if he ran into any issues with the siding to let me know. My guess is

that, while on my roof, the workers or the foreman realized that

since my house is a Cape Cod style house, and the roof-line comes

into contact with each siding board on the way up the dormer, that

removal of the siding was needed. If this wasn't noticed by Melvin T.

Morgan III during the estimate, or not communicated to his Foreman,

this is not my fault. While removing ALL of the siding from my

dormers, they broke certain pieces, which is why I had to buy more

lumbar, so they could put it back up. I also didn't anticipate having

to buy lumbar myself, but didn't want my house exposed to the

elements so purchased the materials. I did not intervene until after

they began to put the siding up improperly.

Regardless

of the how the siding was removed, who gave the go-ahead for it to be

removed, who said what at the estimate, $500.00 was asked for by me

from the owner, Melvin T. Morgan, to help cover the cost of having

the siding replaced on my house by someone other than his company. It

doesn't matter if the poor communication was between him and his son,

his son and the foreman, or his foreman and the workers, somewhere

communication broke down in his company. The end result was that all

the siding was removed from the dormers of my house, and because they

could not put it back up properly, I hired someone else to do the

job. If the owner, Melvin T. Morgan, did not feel that his company

was responsible in any way for helping to cover the cost of replacing

the siding on my house he should have specified that in our

conversation and not refunded me any money. Instead, during our

conversation, he agreed to pay me the $500.00 to go towards

re-nailing & replacing the siding on my dormers, because it was

his company that removed them in the first place, his company that

could not re-nail it to my house. I have no doubt they have done the

nail removal technique on the last board of siding on many non-cape

cod style homes, but I don't see how they could have done an adequate

job of flashing on this cape cod any other way than what they did,

which was by removing the siding all the way up. Bottom line, Mr.

Morgan agreed to pay me the $500 towards the siding, not any

unspecified future repairs that may be needed on my roof, or towards

any damage his company's poor workmanship may cause. The siding issue

had been resolved.

But

what this complaint is about, the core of the issue, is that the

silicone job on the vent boot was not done properly. This has nothing

to do with siding on my dormers, nothing to do with a previous $500

negotiated refund, nothing to do with anything except the issue at

hand, a roof leak caused by his companies poor quality work. If it

had been done properly it wouldn't have leaked. We can conclude this

because when his men came out, the foreman, [redacted], specified that he

could see how the pipe was leaking, and why, and it was because the

silicone was not properly adhered to the pipe boot or the pipe. When

he reapplied silicone properly, all around the boot and the pipe, the

leak stopped. If it was not a poor silicone job that caused the

issue, what did? Because if applying silicone properly fixed the

problem, it seems very plain to me that it was the initial silicone

job that was improperly done, as was stated by [redacted] himself. Also,

because of their spacing of the tin panels, this vent pipe came right

through the middle of a metal ridge, making a flat gasket seal an

impossibility. This pipe was only ever touched by Mr. Morgan's

company, so the only people responsible for it not being properly

sealed are them.

Mr.

Morgan stated that if the leak was indeed there, why did it take a

couple of months for damage to be noticed. Many factors can play

toward silicone temporarily working, but eventually failing sooner

rather than later, the primary one I suspect is similar to why I had

to have his workers return to my house to fix with other siliconed

areas, that the silicone was not tooled and therefore not creating a

seal. If the silicone is not tooled (pressed into the groove with a

finger) and is only stuck on the outside edge like bubblegum, it

doesn't fully seal. Anyone who has ever worked with silicone knows

this, and this is why the silicone around the base of the vent boot

as well as along the pipe failed. This is also why when the silicone

was applied properly when Mr. Morgan's company came to my house to

repair the leak that the leak was fixed. There is no other

explanation. Also, small leaks take time to accumulate water, and to

soak the plaster and drywall. It is entirely plausible that the

silicone initially held during certain rain events, but when it

eventually failed took time to accumulate water in the ceiling.

Especially considering the temperatures during this time, the water

would not have simply evaporated without sun or heat, and so just sat

until it soaked and stained the ceiling. I'm also unsure of where Mr.

Morgan gets the idea that it is one small spot, it is multiple spots

on my ceiling, two stains running the length of two tape joints for

over 4 feet, and 5-6 other spots approximately 6"-12" is

diameter each. This is not a small stain, this is not a simple issue,

but is enough of an issue his company should be responsible for

making right.

Bottom

line, if someone had taken the time to do the job right the first

time regarding my roof and the silicone around the vent boot,

I would not have had a leak that damaged the ceiling in my kitchen.

Bottom line, the $500 refund was for a separate, resolved issue, and

not some unknown future issue. Bottom line, Mr. Morgan's company is

directly responsible for this leak and the subsequent damage, and

should act like the Christians they claim to be and admit their

mistake and take responsibility for their poor workmanship.

Regards,

Business

Response:

Basically There is nothing in your contract with us about replacing any siding. The proposal covers everything that was to be done. We had no control of you deducting funds owed us. However we do have control on what we pay out in the future. We will have our painter and ceiling repair man [redacted] of [redacted] painting be in touch with you soon to do an estimate on repairing ceiling. Then we will agree to pay the amount over$ 500.00 if any to repair the ceiling. I will give [redacted] your phone number and ask him to call and set up a time to look at your ceiling. Hope you have a great Day! Sincerely Melvin

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The contract didn't specify siding because replacing flashing underneath siding requires, by default and common sense, to deal with siding. I did not "deduct" $500 from what was owed, after a conversation with the owner, Mr. Morgan, a revised invoice was sent out after he AGREED that his company would refund $500 to go toward them not dealing with the siding as they should have.

The issue at hand, as I have said before, has NOTHiNG to do with the siding. Mr. Morgans company did not properly perform the necessary work on the vent boot on my roof, it leaked causing damage in my kitchen, and his company is responsible to repair any damage. His painter can call me if Mr. Morgan specifically states that his company will pay for the entire repair bill incurred due to this leak. I will not pay to fix damage caused by another's poor workmanship. This is a simple issue with a simple solution, Mr. Morgan stops making silly excuses that make little or no sense, stops deflecting the focus of the issue, and acts like an honest Chtistian and repairs the damage to my house caused by his company. It's that simple.

Regards,