mem property management corp.

Complaint: [redacted] I am rejecting this response because:The steps r done,however,they still have work to doThis is not my responseabilitySo where something has ended,somethings still need to be done complaint# [redacted] Regards, ***

Please see attached which I believe is self-explanatory. Thank you

I'M SORRY YOU'RE HAVING THIS PROBLEM. YOU'RE ACTUALLY CORRECT. THIS SHOULD BE TAKEN CARE OF IMMEDIATELY. I WILL CONTACT THE CONTRACTOR TODAY TO MAKE SURE THEY TAKE CARE OF. I APOLOGIZE FOR ANY INCONVENIENCE. PLEASE FEEL FREE TO QUOTE *** *** *** *** FOR AN
UPDATE

Tell us why here...Sorry you are having this problem mem property management prides itself on customer service and has a long history and reputation of such therefore, please let me know your account number and the Association you're referring to the will expedited and/or I will look
into the matter

Complaint: ***
I am rejecting this response because:
On 3/13/13, I received the enclosed letter and responded by indicating the following on 3/14/14:
Both the
*** and *** posts were deleted on 3/14/- But it appears that I can't remove a report to the Revdex.com after they have already received itIt appears it needs to go to the correct channels to show that the issue has been resolved to be removed.
In addition, as of 3/19/2014, the *** *** *** Association has been credited $3156.93, at this point there still may be remaining funds and the *** *** *** Association will be requesting there new Property Management company *** *** to issue a demand letter to resolve the issue of additional outstanding funds.
However, as a result of the actions by MEM Property Management, I have been advised as of 3/19/that the buyer of my condo unit has decided to pull out of the sale of my home because of the inconsistencies associated with MEM property management and the misappropriation of funds within our accountsI am requesting that MEM Property Management therefore reimburse me for the $I paid for the condo questionnaire as well as my condo fees of $for April 2014, that was supposed to be paid to me by the buyer of my unit at my closing on 3/31/14.
Also, I am requesting all communication between MEM Property Management continue between them and the "President of the Board" of the *** *** *** Association
Regards,
*** ***

Complaint: ***
I am rejecting this response because: No explanation as to why selected homeowners are charged more than othersHow do you justify increases monthly of maintenence fees despite lack of improvements? No mention as to follregarding Maintenence workers intruding on homeowners attempts to live more comfortably in their immediate environment nor, workers their having buried tenants in the snow repeatedly, hindering their getting to work and yet you threatren fines if maintenence fees aren't paid on time?
Your initial response was very diplomatic and of no use!!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Is he really saying that? No wayCussing is not a reason to not take care of a customerThere were a few choice words that were in my emails after several went unansweredAlso empty promises of sending someone out to fix the problem gets me
madI pay my monthly dues every month on timeI have not sent them money for March 1st, because they choose to not fix my problemI don't believe either of us are right at this pointI will be happy to send in march and Aprils condo fees in a check to get up to date, if he would
fix my doorI noticed that in response, he didn't deny anything that was stated in my
commentsHe wouldn't want to incriminate himself by lying and say anythingI guess his best defense is my fouls language? Never used on the phone sorry your mistakenIf he had recorded these conversations like some businesses do, for quality control, maybe you would see I have simply requested they fulfill their end of this business arrangement we haveI pay fees, you maintain propertyI am simply wondering, how many replies will follow without any commitment to resolving this problemHere's sarcasmI noticed this business became accredited in 12/and not even four months later they have complaints filed against them!!! WowI see a trendDo your job and repair your buildingFix my screen door, and that will be that
Regards,
*** ***

SORRY I HAVE NO FURTHER RESPONSE, THIS IS IN THE HANDS OF THE COURTS SHE IS GOING TO BE A NAMED DEFENDANT

Complaint: ***
I am rejecting this response because:
This offers no resolution for what I requestedThis only requests that I call *** for information regarding what they are going to doI want something in writing saying what they intend to do about my doorThis company repeated said it ht would have been addressed, but the weather was a problemIt did not snow everyday since my initial emailThey are procrastinating and don't want to fix my problemIt was a beautiful weekend to do work, but no one has come out to the house yetI didn't know I could add picturesHere are just a few to show what my door looks likeThat brown stuff is believed
to be resin that has come from the inside of my storm doorI have plenty more pictures to show.
Regards,
*** ***

Our office and numerous vendors continue to try and work with this unit owner.  Unfortunately, his cursing, condescending and loud nature is causing a disruption in my office and with numerous vendors.
We asked him to  stop using foul language during with my secretary and the vendor we are working with we will continue to make an effort, but at some point we need cooperation from the said unit owner

Complaint: [redacted]
I am rejecting this response because  THE IDEA THAT THE WORK IS COMPLETED IS THEIR IDEA OF A...

COMPLETION.THEIR PICTURES SHOW ONLY WHAT THEY WANTED TO BE SEEN. THE OTHER SIDE IS NOT THE SAME AS THE SIDE THEY SHOWED. THIS IS AGAIN THE SHODDY WORK THAT IS DONE, THE STAIRS ARE NOT THE ONLY ISSUE. WHY IS IT THAT I HAVE TO DEAL WITH IS NONSENSE?
Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:The steps r done,however,they still have work to do. This is not my responseabilitySo where something has ended,somethings still need to be done.  complaint#[redacted].
Regards,  [redacted]

Not sure how to respond, but I do understand your concern as a condominium Association, the budget and expenditures are set by your Board of Directors, which also would determine special assessments for snow removal, maintenance, and common area expenses.  Although I am sympathetic to your...

financial needs.
you are allowed to review all the financials of the Association by calling this office of making an appointment the books and records a completely open to each and every unit owner.
 Hopefully the above is complete and clear.  Please feel free to communicate with me if I can be further assistance

Review: Our Condo Association Hired MEM Property Management to perform Management of our building in Jersey City:

During the course of their employment the have done the following:

1. overcharging for snow removal, cleaning and maintenance fees (almost double of what was agreed in the contract)

2. perpetual neglect in snow removal.. The maintenance contractor indicated that he hasn't done the snow removal in our building since last season because the property manager did not pay him, however we were charged $2500 for the months of Dec 2013 and Jan 2014.

3. the neglected snow removal and it has damaged a couple of the apartments on the top floor due to heavy snow collection to their apartments.

4. As a result of the misappropriation of funds in our condo association the buyer of my unit was denied a mortgage because all of the funds have been depleted from our account. This has interrupted the sale and closing of my condo that was supposed to occur on 3/31/14.

5. We have have personally made 30+ calls and wrote 10 emails to MEM to resolve this only to be ignored by them.

6. All funds have been depleted from our account.

Per our contract (that we signed with MEM), we are supposed to pay 195 for 1 inch or more snow and 95 for less than an inch. However MEM charged us 380 for 1 inch or more. So they charged us $760 in Dec (for two times cleaning at the rate of 380) and $1580.... in Dec & 920 in Jan....This increase in rate from was unilateral with no communication to us.

We had agreed on monthly management fees of 250 and cleaning fee of 470 with MEM. However, MEM has charged $920 for cleaning in Jan and Feb. They never communicated the cleaning and snow fee increases to us. Now they are referring to a contract which we never signed or saw.

Our management fee is 250 and MEM has charged us 490 in Jan and Feb.

I was scheduled to close on the sale of my unit on 3/30/14 and my buyer was denied a mortgage due to the lack of funds in our accountsDesired Settlement: Total reimbursement for our condo association is $3880 As well as $2000 for an attorney retainer fee that we will need to pursue legal action against them for neglect. These fees should be provided to the [redacted] Association.

I am personally asking for 113.59 for my condo fees April as well as $195 for a condo questionnaire fee that they charged me on the sale of my unit for a total of $308.59 because I am now unable to close on the sale of my condo because they depleted our reserve account.

Business

Response:

Please see attached which I believe is self-explanatory. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

On 3/13/13, I received the enclosed letter and responded by indicating the following on 3/14/14:

Review: I was refinancing my mortgage in order to get a lower interest rate. The bank required information from the Association (MEM) regarding their budgeting, accounting, etc which I understand is a standard request. I contacted the Association (our property manager) on May 2nd and he informed me it would be a fee of $195.00 and would take about a week. He said to mail him a check and I said I was worried about the interest rates so I got the account information and made an electronic payment to them that day. I waited about a week and a half and called him.. He said he had been busy and would do it soon. (The bank also tried to contact them looking for my paperwork and got no response) Finally on May 21st I called and got his boss and he filled out the form in about 15 minutes and faxed it to the bank! A box was checked incorrectly by accident and it took a few more days for the form again to be refilled out and faxed. By the time they did that the interest rate had climbed from 3.3 % to about 4.1%. (I ended up with 4.0%) They told me to send them proof from the bank that I lost my interest rate from that delay and they would credit me the fee back. I did and asked that they credit my association fees and got no response. I tried 2 times and now I have late fees for these months as well. $25.00 X 3 !Desired Settlement: I just want them to credit my account the $195 back since it cost me my interest rate from their delay. I also think they should credit / remove my late fees.

Business

Response:

I AM SORRY THIS HOME OWNER HAD THIS PROBLEM BUT THIS OFFICE IS NOT THE RESPONSIBILE PARTY I SUGGEST SHE CONTACT THE CONDOMINIUM ASSOCIATION DIRECTLY, WE DO NOT HANDLE SUCH COMPLAINTS OR PAPER WORK FOR WHICH SHE IS INQUIRING ABOUT.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It is incorrect. I definately paid MEM Property Management for this information. They need to give me a refund of my money. Thank You!

There are emails being forwarded to you as proof.

Regards,

Business

Response:

Unclear as to the claimants response furthermore all Allegations are furthermore denied

Business

Response:

THERE IS NO BASIS FOR SUCH A REPSONSE, WHICH IS RESOLVED AND IS BETWEEN CONDOMINIUM ASSOCIATION AND THIS UNIT OWNER.

ASAN ASIDE THIS UNIT OWNER IS COMPLETLY UNAWARE OF THE RELATIONSHIP BETWEEN HER AND THE ASSOCIATION THE ALLEGED COMPLAINT SHOULD BE PUT UNDER THE RUG AND MOVE FORWARD WITH HER LOAN

Business

Response:

we are prepared to offer the customer a full refund of $270.00 to fully settle the unresolved complaint

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: REPAIRS HAVE NOT BEEN DONE IN TIMELY MANNER.OTHERS LIVING HERE HAD SAME WORK DONE IN TWO TO THREE DAYS,IT HAS BEEN MORE THAN A MONTH FOR ME. NO CALL OR ACKNOWLING THE DELAY UNLESS I CALL AND ASK. THE RESPONSE IS TYPICALLY "COMING TOMMORROW". SOMEONE SHOWS UP AND I DO NOT SEE THEM AGAIN FOR DAYS. I DO NOT BELIEVE THIS IS HOW HOMEOWNERS SHOULD BE TREATED.Desired Settlement: I WANT MY WORK LIKE EVERYONE ELSE. NO HALFASS.NO EXCUSES.NO DELAY.

Business

Response:

ALL THE REQUEST REPAIRS SPECIFICALLY TO THE ENTRANCE STAIRS WERE COMPLETED TWO (2) WEEKS AGO, PLEASE SEE ATTACHED AS PROOF OF SAME, THANK YOU

Consumer

Response:

Review: [redacted]

I am rejecting this response because THE IDEA THAT THE WORK IS COMPLETED IS THEIR IDEA OF A COMPLETION.THEIR PICTURES SHOW ONLY WHAT THEY WANTED TO BE SEEN. THE OTHER SIDE IS NOT THE SAME AS THE SIDE THEY SHOWED. THIS IS AGAIN THE SHODDY WORK THAT IS DONE, THE STAIRS ARE NOT THE ONLY ISSUE. WHY IS IT THAT I HAVE TO DEAL WITH IS NONSENSE?

Regards,

[redacted]

Business

Response:

the work is completed can you send me a photo showing what is not done? .

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The steps r done,however,they still have work to do. This is not my responseabilitySo where something has ended,somethings still need to be done. complaint#[redacted].

Regards,

[redacted]

Business

Response:

Attahced are more photo's proving that the work has been completed, what else does he want ?

Review: Maintenance fees climbed since this property management company has taken over, from a base of $135-$275. At their convenience they have consistently climbed on a monthly basis since 2013 and added on to select homeowners what they call common charges ranging from $63 to $72. making monthly payments due over $ 347.00. Everyone is not being held accountable nor paying the same as others are made to do. There has been no improved Maintenance. Housing shingles have been worn for quite sometime now and are peeling off. Flower beds are being destroyed when workers trample them to "remove leaves?" This last snowfall cars were being buried as workers piled snow behind them making it impossible for owners to get out to go to work and having to incur and pay for other means of transportation. Yet select homeowners are still getting billed with these extra fees and threatened with late charges if not paid on time. Yet this management is not supporting /hindering our earnings. Last time a complaint was made and they proceeded to have workers cement the stoops, the workers left drop cloths covering the front stoops and flower beds for over a months. I with rheumatoid arthritis had to remove their work when I was finally in the least amount of pain to do so? And,suspiciously workers nails were found in my parking space causing me to have two flat tires coming back from work in the night.Desired Settlement: All owners should be held responsible for the same amounts. Senior citizens as myself should be made aware ahead of time, and for whatever time period is inclusive. Have a set common charge as needed . Indicate a set frame of time that homeowners will be held responsible. Manage workers and hold them responsible for doing creditable practices. Not to go near homeowners flower beds and Especially not to consistently pile snow behind cars in the parking lot that we are also paying to use the space. Put camera outside so that workers would think twice before retaliating and [redacted] police need not have accumulated complaints on files.

Business

Response:

Not sure how to respond, but I do understand your concern as a condominium Association, the budget and expenditures are set by your Board of Directors, which also would determine special assessments for snow removal, maintenance, and common area expenses. Although I am sympathetic to your financial needs.

you are allowed to review all the financials of the Association by calling this office of making an appointment the books and records a completely open to each and every unit owner.

Hopefully the above is complete and clear. Please feel free to communicate with me if I can be further assistance

Consumer

Response:

Review: [redacted]

I am rejecting this response because: No explanation as to why selected homeowners are charged more than others. How do you justify increases monthly of maintenence fees despite lack of improvements? No mention as to follow-up regarding Maintenence workers intruding on homeowners attempts to live more comfortably in their immediate environment nor, workers their having buried tenants in the snow repeatedly, hindering their getting to work and yet you threatren fines if maintenence fees aren't paid on time?

Your initial response was very diplomatic and of no use!!!

Regards,

Review: Even after Notifying about Moved form property, they keep withdraw money form my bank for 2 month. Even after requesting for 15 days they did not provide any answer or any refund. I requested first on Feb 3 2015. Till today after 1 month I have not received any answer. They charged me $230 for Feb and March which is $460.00.Desired Settlement: Refund Check with 21% interest for 15 days.

Business

Response:

Tell us why here...Sorry you are having this problem mem property management prides itself on customer service and has a long history and reputation of such therefore, please let me know your account number and the Association you're referring to the will expedited and/or I will look into the matter

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I need my $460.00 plus 21% interest for 30 days now.

Business

Response:

We do not sign checks therefore your check/refund WAS processed and sent to the board for their signature, and they will mail it directly to you....regarding the 21 percent interest this will not be paid.

Review: The company has neglected to follow through with necessary repairs to their building. I live in one of their buildings, that has failing gutters, bowed siding, and water damage that has caused leaks in the neighbor below me. This was given a band aid fix last year. Since the problem has not been addressed, my storm door has deteriorated. I wished to replace my storm door and contacted the company after the contractor told me that the water damage problem should be fixed, otherwise I would be paying extra for repairs that are not my responsibility. The person who did the band aid fix last year, stated to my neighbor and I that there seems to be potential structural damage, notating the condition of my deck and it's frame. I have sent Mem property management company several emails. Some included some pictures of my

Extremely damaged storm door, and very large icicles hanging from the gutters which could potentially be a safety hazard. All I wanted to do was keep my home looking nice and my storm door is about ready to come off. It does not shut. I told them I would stop paying my condo fees until someone could come out with a hammer and make an effort to look like they care about their building. I sent an email to them explaining that I will be using my next two months of my condominium fees to replace my storm door. This company's purpose is to upkeep their buildings and they seem like they don't care.Desired Settlement: Fixing the building is likely the best possible outcome. Further neglect will potentially cause damage to property that is not theirs. Specifically, the potential for further water damage is likely unless repair is made. I would like Mem to pay for and replace my storm door. The damage is entirely thief fault as they continue to ignore the much needed repairs

Business

Response:

I'M SORRY YOU'RE HAVING THIS PROBLEM. YOU'RE ACTUALLY CORRECT. THIS SHOULD BE TAKEN CARE OF IMMEDIATELY. I WILL CONTACT THE CONTRACTOR TODAY TO MAKE SURE THEY TAKE CARE OF. I APOLOGIZE FOR ANY INCONVENIENCE. PLEASE FEEL FREE TO QUOTE [redacted] FOR AN UPDATE

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This offers no resolution for what I requested. This only requests that I call [redacted] for information regarding what they are going to do. I want something in writing saying what they intend to do about my door. This company repeated said it ht would have been addressed, but the weather was a problem. It did not snow everyday since my initial email. They are procrastinating and don't want to fix my problem. It was a beautiful weekend to do work, but no one has come out to the house yet. I didn't know I could add pictures. Here are just a few to show what my door looks like. That brown stuff is believed

to be resin that has come from the inside of my storm door. I have plenty more pictures to show.

Regards,

Business

Response:

Our office and numerous vendors continue to try and work with this unit owner. Unfortunately, his cursing, condescending and loud nature is causing a disruption in my office and with numerous vendors.

We asked him to stop using foul language during with my secretary and the vendor we are working with we will continue to make an effort, but at some point we need cooperation from the said unit owner

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Is he really saying that? No way. Cussing is not a reason to not take care of a customer. There were a few choice words that were in my emails after several went unanswered. Also empty promises of sending someone out to fix the problem gets me

mad. I pay my monthly dues every month on time. I have not sent them money for March 1st, because they choose to not fix my problem. I don't believe either of us are right at this point. I will be happy to send in march and Aprils condo fees in a check to get up to date, if he would

fix my door. I noticed that in response, he didn't deny anything that was stated in my

comments. He wouldn't want to incriminate himself by lying and say anything. I guess his best defense is my fouls language? Never used on the phone sorry your mistaken. If he had recorded these conversations like some businesses do, for quality control, maybe you would see I have simply requested they fulfill their end of this business arrangement we have. I pay fees, you maintain property. I am simply wondering, how many replies will follow without any commitment to resolving this problem. Here's sarcasm.... I noticed this business became accredited in 12/13 and not even four months later they have 9 complaints filed against them!!! Wow. I see a trend. Do your job and repair your building. Fix my screen door, and that will be that.

Regards,