MemberCar

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I'm willing to accepting their response, also I expect a response in regards to this matter once they have concluded their findings would be appreciated,

We have sent a check to the consumer to resolve all amounts due and consumer has agreed that this check will settle all claims against MemberCar.Thank YoudbwDavid W[redacted]OwnerMemberCar

Hello [redacted],     We have submitted a data request with [redacted].  We are waiting for their response into our data resource request.

Dear [redacted]I wanted to reach out in an effort to clarify our dealings and document the outcome of our last face to face meeting.You and MemberCar entered into a transaction on December 31st, 2016 whereby you purchased a 2004 [redacted] van and traded in a 2016 [redacted] pick up. You and we...

were aware at the date of the transaction that the [redacted] was undergoing a mechanical repair to remove and replace a stripped glow plug. We offered you a free loaner car while the [redacted] was being repaired, and we agreed to upgrade your free loaner to a small SUV to accommodate your business needs when there was a delay in completing the repair.The delay in repairing the [redacted] exceeded both parties expectations, and ultimately we became aware that the [redacted] would need to have the engine replaced in order to run properly and  to meet your expectations. Before we could replace the engine ( and while you were still driving our free loaner SUV ), you chose to purchase another [redacted] van from another dealer, and notified us that you were no longer interested in purchasing our [redacted] van.During the time that the [redacted] van was being repaired, we paid off the outstanding loan on the 2016 [redacted] trade and paid you the remaining equity you had after withholding the cost of the [redacted] and paying off the [redacted].You deposited the check we paid you and were satisfied that the loan had been paid off on the [redacted].When we met in person in February, 2017 and you notified us that you were no longer interested in completing the purchase of the 2004 Sprinter, we attempted to give you a check for $12,007.00, representing a refund of the entire amount withheld from the proceeds of the [redacted] trade and that represented the exact purchase price of the [redacted] van you had decided not to purchase, including Processing fee, Sales Tax, and Tag fees. That offer, which we were not obligated to make, would have made you whole. Instead, you have demanded an amount many times in excess of the money that we offered to pay to you. You have no justification to support this inflated figure that you are demanding, and we have no intention of paying same.We have gone out of our way to be fair to you. We remain ready to hand you a check in the amount of $12,007.00 or to deliver the 2004 [redacted] van to you when the engine replacement has been completed, in order that our transaction will be complete.Please let me know how you would like to proceed.Regards,David W[redacted]President / CEOMemberCar[redacted]Rockville, MD [redacted]@membercar.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I'm willing to accepting their response, also I expect a response in regards to this matter once they have concluded their findings would be appreciated,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I'm willing to accepting their response, also I expect a response in regards to this matter once they have concluded their findings would be appreciated,

Dear Owner Mr. David * W[redacted], and Member CarI am responding to the letter your presented to Consumer agencies to clarify our dealings and document the fact that you have seem to left out of your response in writing.(1) The transaction contract was 12-29-2016 Please see contract signed by John K[redacted] your sales Manager and myself. If there is a contract dated for the dates in your response letter you wrote 12-31-2016 produce it to the Consumer Agencies please thank you.(2) Mr. David W[redacted] you stated your company we have gone out of our way to be fair to me. I say I have been treated better by my enemies, and here is why I say this Mr. W[redacted]. You put me in one of your cars a small [redacted] that was only to be over the weekend of our signed contract/transaction dated 12-29-2016. That turns out to be for weeks now months.You only upgrade me to a SUV when I insist to be in a van like the one I was purchasing A cargo Van or a pickup truck like the one I drove into/traded.My request was denial, and was told you only could put me in the little [redacted] SUV which sat in my driveway. My business-suffered money loses, and damaged, and my repetition was question by my customers due to your company negligence lack of concern to accommodate me with like the kind of vehicle I was purchasing.What was I to do walk home so I was force to take what was offered to me? I was out of my truck and the purchased Van that I needed to run my business with. So with that said there was not accommodation from you or your company in helping my business, or me when I knew you have the mean to do so. The entire inventory I saw on your lot. I was your paying customer you didn't care.(3) I was forced to purchase a [redacted] Van from another dealer with me putting out more money on top of what I lost doing business with your dealership Member Car. You're right on that because I waited two months in limbo for you to deliver the Van witch never happened to this date of this letter.(4) The delay was not my fault it was on Member Car there for the contract breach by you and your company. I then sent you my email (See attached email dated 2-13-2017) to put a stop to all phone call conversation because I was getting the runaround on when the vehicle going to be delivered, and what really going on with this van and the repairs it got to be very unprofessional.(5) I requested that Erin S[redacted] send me email to all the events why is it taking two months for me to be delivering the [redacted] Van that I paid for that was Promise to me within three days after purchasing it. (See attached email from your Service Manager Erin S[redacted] dated 2-10-2017)(6) Now let's look at the bill of sale contract where you state I was satisfied about a check I deposited for you paying of my 2016 [redacted] trade in with only 5,000 miles on it. The check in question I deposit was for $9058.40 balance due on the sale of my trade in. Not a pay off as you wish other to believe. You claim it to be from my value less trade gross witch state on the contract signed by John Karayianis and myself $33500.00 was the price I agreed to except for my then new $42000.00 [redacted] the pay off was about $10,000 to $12000 that you would get back when you sell the [redacted] which you did I learn from the buyer because they called me and told me they was buying it for $38000.00 our contract state I was only asking $33500 that was to be applied to my trade now you want to present me with a check for $12,007.00 plus the 9058.40 witch come to $21,065.4 I didn't and wouldn't agreed to or sign anything to that when I paid $42000.00 for the [redacted] and only owed no more then $10,000 to $12,000 on my truck.(7) I was the one being generous when I agreed to $33500 for my [redacted] I gave up money only because you were doing some repairs to the 2004 [redacted] van.(8) When you reference Processing fee in your letter to the sale tax, and tag fees with you lied again. I lose more money due to you never submitted application for tags or Title with the state of Maryland (MVA) you had me cancel insurance on the [redacted] and put insurance on the 2004 [redacted] Van (see attached insurance card) witch you never submitted any information to the (MVA) you have put me in more debt with no insurance (see attached MVA proof of insurance letter). I now know you knew you was selling me a bad deal and it was going to come back if you Processed the paperwork but writing that we were not obligated to make would made you/me whole. I don't understand we had a contract that you didn't fulfill that's call breach of contract, and you will be force to make this right.(9) My conclusion is clear and straightforward you lied, and to make this right you mist pay up $33500- the 9058.40=24,441,60 ASAP or face the courts or lose your dealership license to sell cars and do business in the county. I will not take a check for $12,007 I am able to return the $9058.40 to you for my or another 2016 [redacted] with no more than 6000 miles on it or a new one the asking price that we agreed to is #33,500.Please let me know how you would like to proceed.