Members Cooperative Credit Union

We ask that members and borrowers contact the credit union directly with any account specific questions or concerns in order to maintain compliance with applicable privacy regulations

The federal Fair Credit Reporting Act places specific responsibilities on all persons who furnish information to consumer reporting agencies The credit union takes these responsibilities seriously and has staff and resources dedicated to ensuring accurate information is reported to the agencies The Fair Credit Reporting Act also has specific provisions related to disputes of information reported We ask that any consumer with concerns over accurate reporting contact the credit union directly so that all of the information needed to conduct an investigation can be obtained and the dispute addressed

I am rejecting this response because:I have contacted the credit union directlyThey maintain that the information is correct

Members Cooperative Credit Union appreciates all feedback and encourages its members to contact the credit union directly to find solutions to account concerns. The credit union takes pride in its member service and makes efforts to respond to each member inquiry. Please contact us at
your convenience so that our staff can respond and address account questions

Initial Business Response /* (1000, 5, 2015/10/23) */
Members Cooperative Credit Union spends a great deal of time and effort servicing its borrowersAs such, communication is a priorityThe credit union works with each individual borrower to resolve issues ranging from online account access to
payment informationThe credit union welcomes the opportunity to work directly with borrowers
Initial Consumer Rebuttal /* (3000, 8, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The credit union is once again avoiding issues and is not providing a resolution
By them stating they want to work with borrowers directly is a lieThat is why there is a complaint to begin with! They refuse information, refuse to talk to the borrower, refuse to even provide a statement or share with the borrower how much of the loan is left
I would expect that they either forgive the loan in its entirety, or their legal department reaches out to me, the borrower, directlyThis is uncalled for, a report has also been made with the Department of Commerce
Final Business Response /* (4000, 10, 2015/10/26) */
Members Cooperative Credit Union encourages borrowers to contact the credit union by phone to discuss concerns or account issuesContact information, including both local and toll-free phone numbers, can be found on the credit union's websiteUpon speaking directly with an accountholder/borrower, credit union staff can promptly provide assistance

The federal Fair Credit Reporting Act places specific responsibilities on all persons who furnish information to consumer reporting agencies. The credit union takes these responsibilities seriously and has staff and resources dedicated to ensuring accurate information is reported to the
agencies. The Fair Credit Reporting Act also has specific provisions related to disputes of information reported, which are followed by the credit union. Statements are delivered as required by a number of different laws applicable to each product and service provided by the credit union

Initial Business Response /* (1000, 5, 2016/01/25) */
Members Cooperative Credit Union listens to feedback and is committed to meeting member needs. When a member has a specific request, the credit union responds and aims for member satisfaction. Not only will the credit union reach out to...

address a situation but it encourages members to contact the credit union directly to facilitate quick resolution.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because as I have already stated, I have contacted them and NOT them contacting me, and each time it has been: They have been printed out and should have been sent to you and still I end up receiving nothing and having to call again come the following month asking theme to send me my Paper Bank Statements. All I want from Members Cooperative is the ability to do Online Banking and receive Paper Bank Statements each month with an itemized listing of transactions for each month for both my Checking and Savings Accounts. That's all, not asking for a whole lot. Besides I feel I have tried numerous times to get get this righted to no avail and ask for someone to please help me get this righted.
Final Consumer Response /* (2000, 18, 2016/02/09) */
I am not sure if you are aware or not but I spoke to Tony at Members Cooperative Credit Union (MCCU) ([redacted])who contacted me and helped me get my October, November and December 2015 Paper Statements for my Checking and Savings Accounts and I also received received my Statements for January 2016 yesterday in the mail.
So thank you guys for your help in this matter.
Final Business Response /* (4000, 16, 2016/02/09) */
I am a little concerned about this as the matter was resolved. Perhaps the consumer has not updated the Revdex.com or realize the impact of not updating the Revdex.com. Is there anything we can do?

I am rejecting this response because:  As I have mentioned in my previous response, this is rather the same generic and bland response as expected, with no credible or concrete  solutions or steps for them to right their wrong. I have already followed and exhausted the proper protocols and channels-I have contacted the Credit Union directly by all communication means possible(Calls, letters, fax, etc) regarding this account. I have disputed directly the erroneous credit report information they have sent out to bureaus, provided evidences with bank statements, receipts, etc. The response has been the same, with no due process or credible research or investigation- but rather repeating the same FCRA mantra, when in fact they are in violation. If the Credit Union is showing a good will and faith- they have my account and contact information-they can reach out to me directly with a sensible resolution- if your only stated concern is "compliance with applicable privacy regulations".

We ask that members and borrowers contact the credit union directly with any account specific questions or concerns in order to maintain compliance with applicable privacy regulations.

The federal Fair Credit Reporting Act places specific responsibilities on all persons who furnish information to consumer reporting agencies.  The credit union takes these responsibilities seriously and has staff and resources dedicated to ensuring accurate information is reported to the...

agencies.  The Fair Credit Reporting Act also has specific provisions related to disputes of information reported.  We ask that any consumer with concerns over accurate reporting contact the credit union directly so that all of the information needed to conduct an investigation can be obtained and the dispute addressed.

I am rejecting this response because:I have contacted the credit union directly. They maintain that the information is correct.