MeMD

I requested an appointment because I had COVID and was having trouble breathing (was interested in an inhaler). The website says that it is a great resource for COVID symptoms and trouble breathing is one of the most common and severe symptoms. They charged me $70 for a 3 minute phone call in which the provider said, “I can’t do anything for you over the phone.” I tried to dispute the charge and the supervisor called me and wouldn’t refund me. I asked if they have the option to deny my visit request if they know they can’t do anything for me and she said that the request goes through two teams of people and it’s all at their discretion, which means they all pushed my appointment through to make money even though they knew they couldn’t do anything for me. I was paying out of pocket and they scammed me. I’m beyond angry and never using this service again - I cannot imagine how many other people they do this to.

The complaint ID is: *** - and was recently brought to my attention by a client of ours. We have been in business for five years and see thousands of patients, and this has been the first complaint filed against usWe have a team of care coordinators that handles patient
complaints/concerns, and I have met with them about this particular instanceI know they spoke with this patient and refunded him, but because we've never received a complaint like this before, I am unsure they knew to notify your team that it had been resolved. I have a copy of the refund (below) - which shows we refunded him on 6/2/2015, the day on which he filed his complaint. I am hoping this can help resolve the issue, but please let me know if I need to supply you with any other information. Thank you for your help. all the best,***

The complaint ID is: [redacted] - and was recently brought to my attention by a client of ours. We have been in business for five years and see thousands of patients, and this has been the first complaint filed against us. We have a team of care coordinators that handles patient...

complaints/concerns, and I have met with them about this particular instance. I know they spoke with this patient and refunded him, but because we've never received a complaint like this before, I am unsure they knew to notify your team that it had been resolved. I have a copy of the refund (below) - which shows we refunded him on 6/2/2015, the day on which he filed his complaint. I am hoping this can help resolve the issue, but please let me know if I need to supply you with any other information. Thank you for your help. all the best,[redacted]