Memmer Homes

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] Memmer Homes did reach out, and we had an amicable meeting, during which we resolved any misunderstandings and miscommunications We will wait for the business to perform the agreed-upon actions and, if it does, will consider this complaint resolved Regards, [redacted]

This letter is in reference to ID [redacted] Memmer Homes, Incwas contracted to build a custom home for [redacted] on September 7, The home was completed and closed on July 27, Included in the contract signed by Memmer Homes, Inc and [redacted] *s a one year warrantyPer contract the warranty starts the day of closing (July 27, 2012) and has a one year duration which ends on July 27, It is common practice for Memmer Homes, Incjob supervisor [redacted] to perform a warranty walk through with each customer at the end of the one year markAt this point he assembles a list of warranty items and ensures they are completed in a timely fashionIn the ***e case, there were several walk throughsThese walk throughs were not only done within the one year warranty but also beyond the warranty periodPer Mr***r there was a significant amount of work that was performed which was beyond warranty and beyond the one year warranty periodThis work was done as good will and not charged to [redacted] This work is deemed general maintenanceSome examples included extensive drywall repairs and touch up paintingDrywall patching around sound speakers that were installed b [redacted] were also done at no charge M [redacted] home sits on a flat lotThe soil conditions at this lot consist of mostly clay compositeBecause of the site conditions, it takes longer than for the yard to drain after heavy rainin June of Memmer Homes paid [redacted] $to add soil, regrade and reseed the backyard of [redacted] s house In early [redacted] **ntacted Memmer Homes, incstating he wanted to add a French drain to his yard to help it drain water faster after heavy rain stormsHe indicated he would like Memmer Homes, Incto pay for half of the new drainMemmer Homes, Incnotified [redacted] *hat his warranty period is over and that a new French drain is not its responsibility [redacted] sent an estimate in August requesting again that Memmer Homes, Inc help him pay for the new French drain To address the "Additional Comments From Customer" please see response below Garage service door lock replacement RESPONSE: This lock is made of oil rubbed bronzeIt needs cleaned and polishedThis is general maintenance and thus not covered under warranty Build up window wells above grade so that water does not flow toward foundationRESPONSE: Although this is not a warranty issue and to our knowledge there is no water leaking in around the basement windows, Memmer Homes, Incwill add to the existing window wells as a preventative measure and a show of good willGreat Room fireplace firebrick loose RESPONSE: At the end of the warranty period (July 2013) this was not looseDamaged sod by Memmer construction trucks in RESPONSE: Memmer Homes, Inchas no knowledge of and has not been provided with proof of any damage done to [redacted] *awn during construction of another home in the subdivision Several areas of broken/separated pieces of exterior stone grout on veranda RESPONSE: Memmer Homes, Inc does not have knowledge of the broken grout but will address it; again as an act of good willDripping kitchen faucetRESPONSE [redacted] had a plumber look at this faucet on two different occasionsIt was not dripping on either occasion thus assuming it is no longer an issue Master shower head on left side does not get as hot as right RESPONSE: [redacted] had a plumber look at this and it was determined that the left faucet can be adjusted at the valve to increase the temperatureThe hot water tank can also be adjusted by the owners if desired After receiving the complaint from the Revdex.com a phone call and voice mail was made to [redacted] requesting an appointment to review this list and determine its validityAs of the date of this letter we have not heard back from himMemmer Homes, Incconsiders its relationship with [redacted] to be in good standing and regrets that this communication has to go through the Revdex.comMemmer Homes, Incis eager to settle these issues with Mrand [redacted] Memmer Homes, Incwill do whatever it can within reason to come to a resolution