Memorial and Nikki's Tax Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] IT doesnt matter what you charged you DIDN'T file state for 12, you can deny it but the state doesnt have record of it! Im tired of you trying to explain your failureyou also cant file 1040x because it took you tries to get it rightwe like a refund of the monies we wasted for you to "do" our taxesit was good work and we are are not happy with what you did Regards, [redacted]

This is in response to complaint # [redacted] We here at Memorial & Nikki's did prepare said clients taxes for the TY We had also completed the couples taxes for TY We follow all IRS guideslines as well as the guidelines for the tax product bank that we use The reason the couple taxes was filed as Head of Household instead of Married Filing a Joint return was because the wife did not have a valid ID One big requirements for efiling a tax return TY she had a valid Ohio state issued ID When they came in for TY she did not have a valid ID We told them they would have to pay the tax preparation fees in advance in order for us to file the return The was unable to do so and asked if it was another way The Married Filing a Joint return and the Head of Household return leaving the wife off had the same refund They was advised to wait until they could come up with the funds to file the return The couple left the office with the intentions of getting the wife a valid ID and return days later stating that they was unable to get thte funds to get the ID and to file the return as Head Of Household The state return was $ There was no need to pay another preparer to file the return because if it was done correctly the refund would be zero They was giving the original filed return as well as the amended return Please advise the clients that we take slander of our business name serious and if need be will be more than happy to tell them that they know this is exactly how it was and the reason the return was filed this way

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] IT doesnt matter what you charged you DIDN'T file state for 12, you can deny it but the state doesnt have record of it! Im tired of you trying to explain your failureyou also cant file 1040x because it took you tries to get it rightwe like a refund of the monies we wasted for you to "do" our taxesit was good work and we are are not happy with what you did
Regards,
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We can not file anyone's tax return without proper signaturesWhen you sign the IRS efile form and the bank product you are accepting and agree that the information presented is correctAs a taxpayer you choose who prepare your taxesWe prepared the client's taxes more than onceUsually when you return to an establishment you liked something about themI thank you for entrusting in our establishment and hate that you feel we caused you frustrationAlso, we do not charge a separate fee for a state returnOur fees are the same for federal and one state and also a federal and two statesThanks

This is in response to complaint #*** We here at Memorial & Nikki's did prepare said clients taxes for the TY 2012. We had also completed the couples taxes for TY2011. We follow all IRS guideslines as well as the guidelines for the tax product bank that we use.
The reason the couple taxes was filed as Head of Household instead of Married Filing a Joint return was because the wife did not have a valid ID. One big requirements for efiling a tax return. TY she had a valid Ohio state issued ID. When they came in for TY she did not have a valid ID. We told them they would have to pay the tax preparation fees in advance in order for us to file the return. The was unable to do so and asked if it was another way. The Married Filing a Joint return and the Head of Household return leaving the wife off had the same refund. They was advised to wait until they could come up with the funds to file the return. The couple left the office with the intentions of getting the wife a valid ID and return days later stating that they was unable to get thte funds to get the ID and to file the return as Head Of Household. The state return was $0.00. There was no need to pay another preparer to file the return because if it was done correctly the refund would be zero. They was giving the original filed return as well as the amended return. Please advise the clients that we take slander of our business name serious and if need be will be more than happy to tell them that they know this is exactly how it was and the reason the return was filed this way

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear be incorrectWe told the we could the id they said it could be done without it by filing head of household.They said "NO Problem" it has been anything but problems for us.The preparer never filed the state taxes, yet charged us for itThis is unexceptable to usthank you
Regards,
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