Memorial Shrine Park of NEPA Incorporated

TO WHOM IT MAY CONCERN,We at Memorial Shrine Park did place an order for a marker for [redacted] We did order the marker from a third party.It was a special order with a pictureThe photo was delayed.The manufacturer gave us a new lead date upon follow upCustomer did not like the Lead dateA refund was offered to the customerCustomer decided to continue with the order.We anticipate the product the second week of JanuaryWe resolved the issue with the customerWe are at the mercy of the manufacturer, We do not make the product.My Best Regards,Christopher J

My daughter died 1-30-I contacted Memorial Shrine Park of NEPA, Inca Marker made of granite and bronze with a picture of my daughter on the frontChris the owner of the the park quoted me a price of $and an arrival date of to weeks, plenty of time for ChristmasHe needed payment in full on 10-10-I wrote him a check and was calling after five weeks to see if he had any knowledge of the arrival timeI called the end of November to see if he had any information in this only to be told they try to hold hold off shipping until they have several stonesNow today December fifth.he told me it would not be shipped until January 13thBeing very upset not having the marker in time for Christmas, as promised, I would like a refund and would purchase one at another locationHe promised to get back to me by the afternoonHave not received that callI originally wanted it for her birthday being November 18th but understood and said as long as I have it by earl

TO WHOM IT MAY CONCERN,We at Memorial Shrine Park did place an order for a marker for [redacted]. We did order the marker from a third party.It was a special order with a picture. The photo was delayed.The manufacturer gave us a new lead date upon follow up. Customer did not like the Lead date. A...

refund was offered to the customer. Customer decided to continue with the order.We anticipate the product the second week of January. We resolved the issue with the customer. We are at the mercy of the manufacturer, We do not make the product.My Best Regards,Christopher J