Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however, I have yet received the plaque Still waiting Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:We filed the complaint on January 26, I have been working with [redacted] since thenAccording to [redacted] , the company had until February 22, to respondThe Revdex.com called and e-mailed on February 23, when the company did not respondAgain on March 8, the Revdex.com e-mailed the companyThe response they got back only stated that the company responded to the customer and couldn't reach an agreementThis is not an appropriate response to our complaint I am attaching a word document of the e-mail conversations that we had with Memorials.comI colored coded it to help you see the different emailsIt starts from the most recent e-mail we receivedThank you for your continued support Regards, [redacted]
Complaint: ***
I am rejecting this response because: I never divulged that I had or did not have the items in my original email - I had indeed given them to the funeral director shortly after I emailed back, I could not hold up the funeral services, by keeping the pendants while conversing with the company in regards to their inaccurate product informationAlso they are not matching boxesThe pendants I had purchased were gold, and I was given two silver inexpensive boxes to go with themA copy of my original message to the company is copied here, it should be noted that a picture of a pendant and MATCHING box that I had purchased from a different company years prior was included, as that item description indicated a matching boxAlso I have never purchased from Memorials.com, I do not know why I should be aware that what they mean by a matching box, does not in fact mean a matching box, as even the box I was given did not match or coordinate with anything I purchased from them.Sent: Friday, October 02, 11:AMTo: ***Subject: Order # *** I received my order today, with very fast shippingHowever I am disappointed as in the details of the item it said:Product Features:Includes a matching Box for the Pendant.Which was one of the main reasons I purchased two of these pendantsIn the past I purchased from a different source this pendant which advertised a MATCHING BOX.I am emailing to inquire what a matching box means to your company, as unfortunately it is not what I thought it meant, and was looking forward to a different memorial urn to go along side my first oneHoping this was just a mix up and you do offer matching boxes*** *** Also, here are the next two correspondence emails between the company and I. Dear Ms***, Thank you for your orderWe checked with our jeweler and they let us know we do not have matching boxes for this pendantThe pendant does come with a matching chain and a complimentary jewelry boxWe have updated the website and apologize for any confusionPlease let us know if you will need to return the pendants, and we will email you the return instructions separately. Memorials.com appreciates the opportunity to assist youIf you have any other questions please reply to [email protected] including a copy of this message. Thank you, *** Free: ***Fax: ***----------------------------------Memorials.com*** *** *** *** *** *** ** ***------------------------------------www.memorials.com This communication is intended only for the recipient(s) named above, may be confidential and/or legally privileged, and must be treated as such in accordance with state and federal lawsIf you are not the intended recipient, you are hereby notified that any use of this communication, or any of its contents, is prohibitedIf you have received this communication in error, please return it to the sender and delete the message from your computer system. From: *** [mailto:***] Sent:Mon, Oct 5, at 4:PM***subject:RE: Order # ***It's too late for a return because I need to give them to the funeral directorA refund of some kind, I feel would be appropriate as the item was inaccurately advertised
Again, I am very sorry about the customer losing the pendantOur offer was rejected by the customer and we could not reach an agreement with the customerWe can not be responsible for lost items
When the customer called, the items were still with the customer (this was a statement by the customer on the phone) we offered her to return the items without any cost to her, a free return and full money backThe customer decided to keep the two pendants and take them to the funeral home to be
filled with the ashes.Next time the customer called they had been taken to the funeral home and used - we would have give her a full refund in the first placeThe item's were two pendant, with a free matching box, a jewelry box, a free matching jewelry box, the jewelry boxes match each other and are silver tone matching the silver tone pendants (we don't even have anything like the customer was asking for)It was a misinterpretation of the statement - which we are are sorry about (we are selling the same item since years now with the same statement and never had a single complaint about it).Please let the customer know we are sorry about the misinterpretation of the statementThey are free jewelry boxes and she decided to keep them.Again we are sorry about the misinterpretation of the statement.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, I have yet received the plaque. Still waiting.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:We did not LOSE the pendant (with our loved ones ashes in it). There was no where on the website that said the pendant was not meant to be worn and because the product was poorly made, it broke while it was being worn for only two days. The company said that without the product sent back, a refund can not be given. They said that "anyone can say they lost a product and ask for a refund." They accused us of lying! I know many companies that will give refunds if their product was poorly made. We would like the full refund we requested as well as a formal apology written from the President of the company. His words and actions were inappropriate and have caused us much emotional stress (in this time of grieving). We strongly feel that the President as well as the company should be reprimanded for their actions and horrible costumer service. Please review the e-mail attachment from my previous rejection statement.
Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because:We filed the complaint on January 26, 2016. I have been working with [redacted] since then. According to [redacted], the...
company had until February 22, 2016 to respond. The Revdex.com called and e-mailed on February 23, 2016 when the company did not respond. Again on March 8, 2016 the Revdex.com e-mailed the company. The response they got back only stated that the company responded to the customer and couldn't reach an agreement. This is not an appropriate response to our complaint. I am attaching a word document of the e-mail conversations that we had
with Memorials.com. I colored coded it to help you see the different
emails. It starts from the most recent e-mail we received. Thank you for
your continued support.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however, I have yet received the plaque Still waiting Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:We filed the complaint on January 26, I have been working with [redacted] since thenAccording to [redacted] , the company had until February 22, to respondThe Revdex.com called and e-mailed on February 23, when the company did not respondAgain on March 8, the Revdex.com e-mailed the companyThe response they got back only stated that the company responded to the customer and couldn't reach an agreementThis is not an appropriate response to our complaint I am attaching a word document of the e-mail conversations that we had with Memorials.comI colored coded it to help you see the different emailsIt starts from the most recent e-mail we receivedThank you for your continued support Regards, [redacted]
Dear ***, I contacted the customer but we could not reach an agreementThank you, [redacted] ***@memorials.com
Complaint: ***
I am rejecting this response because: I never divulged that I had or did not have the items in my original email - I had indeed given them to the funeral director shortly after I emailed back, I could not hold up the funeral services, by keeping the pendants while conversing with the company in regards to their inaccurate product informationAlso they are not matching boxesThe pendants I had purchased were gold, and I was given two silver inexpensive boxes to go with themA copy of my original message to the company is copied here, it should be noted that a picture of a pendant and MATCHING box that I had purchased from a different company years prior was included, as that item description indicated a matching boxAlso I have never purchased from Memorials.com, I do not know why I should be aware that what they mean by a matching box, does not in fact mean a matching box, as even the box I was given did not match or coordinate with anything I purchased from them.Sent: Friday, October 02, 11:AMTo: ***Subject: Order # *** I received my order today, with very fast shippingHowever I am disappointed as in the details of the item it said:Product Features:Includes a matching Box for the Pendant.Which was one of the main reasons I purchased two of these pendantsIn the past I purchased from a different source this pendant which advertised a MATCHING BOX.I am emailing to inquire what a matching box means to your company, as unfortunately it is not what I thought it meant, and was looking forward to a different memorial urn to go along side my first oneHoping this was just a mix up and you do offer matching boxes*** *** Also, here are the next two correspondence emails between the company and I. Dear Ms***, Thank you for your orderWe checked with our jeweler and they let us know we do not have matching boxes for this pendantThe pendant does come with a matching chain and a complimentary jewelry boxWe have updated the website and apologize for any confusionPlease let us know if you will need to return the pendants, and we will email you the return instructions separately. Memorials.com appreciates the opportunity to assist youIf you have any other questions please reply to [email protected] including a copy of this message. Thank you, *** Free: ***Fax: ***----------------------------------Memorials.com*** *** *** *** *** *** ** ***------------------------------------www.memorials.com This communication is intended only for the recipient(s) named above, may be confidential and/or legally privileged, and must be treated as such in accordance with state and federal lawsIf you are not the intended recipient, you are hereby notified that any use of this communication, or any of its contents, is prohibitedIf you have received this communication in error, please return it to the sender and delete the message from your computer system. From: *** [mailto:***] Sent:Mon, Oct 5, at 4:PM***subject:RE: Order # ***It's too late for a return because I need to give them to the funeral directorA refund of some kind, I feel would be appropriate as the item was inaccurately advertised
Again, I am very sorry about the customer losing the pendantOur offer was rejected by the customer and we could not reach an agreement with the customerWe can not be responsible for lost items
When the customer called, the items were still with the customer (this was a statement by the customer on the phone) we offered her to return the items without any cost to her, a free return and full money backThe customer decided to keep the two pendants and take them to the funeral home to be
filled with the ashes.Next time the customer called they had been taken to the funeral home and used - we would have give her a full refund in the first placeThe item's were two pendant, with a free matching box, a jewelry box, a free matching jewelry box, the jewelry boxes match each other and are silver tone matching the silver tone pendants (we don't even have anything like the customer was asking for)It was a misinterpretation of the statement - which we are are sorry about (we are selling the same item since years now with the same statement and never had a single complaint about it).Please let the customer know we are sorry about the misinterpretation of the statementThey are free jewelry boxes and she decided to keep them.Again we are sorry about the misinterpretation of the statement.Thank you
Dear [redacted], I contacted the customer but we could not reach an agreement. Thank you, [redacted]@memorials.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, I have yet received the plaque. Still waiting.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:We did not LOSE the pendant (with our loved ones ashes in it). There was no where on the website that said the pendant was not meant to be worn and because the product was poorly made, it broke while it was being worn for only two days. The company said that without the product sent back, a refund can not be given. They said that "anyone can say they lost a product and ask for a refund." They accused us of lying! I know many companies that will give refunds if their product was poorly made. We would like the full refund we requested as well as a formal apology written from the President of the company. His words and actions were inappropriate and have caused us much emotional stress (in this time of grieving). We strongly feel that the President as well as the company should be reprimanded for their actions and horrible costumer service. Please review the e-mail attachment from my previous rejection statement.
Thank you,
[redacted]
We are making the customer a date plaque free of charge – there was a misunderstanding between us and our supplier.
Complaint: [redacted]
I am rejecting this response because:We filed the complaint on January 26, 2016. I have been working with [redacted] since then. According to [redacted], the...
company had until February 22, 2016 to respond. The Revdex.com called and e-mailed on February 23, 2016 when the company did not respond. Again on March 8, 2016 the Revdex.com e-mailed the company. The response they got back only stated that the company responded to the customer and couldn't reach an agreement. This is not an appropriate response to our complaint. I am attaching a word document of the e-mail conversations that we had
with Memorials.com. I colored coded it to help you see the different
emails. It starts from the most recent e-mail we received. Thank you for
your continued support.
Regards,
[redacted]