Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The gown was delivered at the incorrect address as per [redacted] associate! The proper address should be [redacted] ***, [redacted] **, [redacted] ? [redacted] ***[Provide details of why you are not satisfied with this resolution.] Regards,
Gown was received at Memories Gown Pres via *** on
6/4/
Gown was cleaned, processed, preserved, and shipped out
via ***
on 6/11/to:
* *** ** ***
*** *** ** ***
Gown *** tracking number was *** to ***
***, NY
Gown was Delivered On:
Tuesday, 06/16/at 11:A.M
Left At:
Front Door
*** Proof Of Delivery:
Dear Customer,
This notice serves as proof of delivery for the shipment
listed below
Tracking Number: ***
Service: *** Ground
Weight: lbs
Shipped/Billed On: 06/11/
Delivered On: 06/16/11:A.M
Delivered To: *** ***, NY, US
Left At: Front Door
Customer may file a $claim max through MemoriesGP as they did not purchase any extra declared value insurance
I see that the bride/consumer is asking for their gown to be returned, but according to [redacted] it was delivered to her front door.
Every
[redacted] Preservation Kit comes with a standard US$500 declared value
& every bride has the opportunity to purchase ‘Additional Declared Value
Insurance’ in ‘Section 4’ of their order form.
The
‘declared value’ of gown/package represents Memories Gown Preservation’s
maximum liability for a gown in the case of loss or damage. If no
value is declared, MemoriesGP’s maximum liability for loss or damage to a gown
from a ‘[redacted] Preservation Kit’ is US$500 (or the equivalent in local
currency). Unfortunately you did not choose to pay for any ‘Additional
Declared Value Insurance’.
At
this point we are turning in the claim/settlement to our financial department
for $500.00
and you will receive a check in the mail within 3-4 weeks. This is Memories
Gown Preservation & [redacted]s final settlement and final
communication in regards to the $500.00 claim.
We
apologize that we were not able to fix the mistake and issue and will do our
best to discuss the issue with our [redacted] Rep to make sure that this does not occur with brides in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The gown was delivered at the incorrect address as per [redacted] associate! The proper address should be [redacted], [redacted], [redacted] ?[redacted][Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The gown was delivered at the incorrect address as per [redacted] associate! The proper address should be [redacted] ***, [redacted] **, [redacted] ? [redacted] ***[Provide details of why you are not satisfied with this resolution.] Regards,
Gown was received at Memories Gown Pres via *** on
6/4/
Gown was cleaned, processed, preserved, and shipped out
via ***
on 6/11/to:
* *** ** ***
*** *** ** ***
Gown *** tracking number was *** to ***
***, NY
Gown was Delivered On:
Tuesday, 06/16/at 11:A.M
Left At:
Front Door
*** Proof Of Delivery:
Dear Customer,
This notice serves as proof of delivery for the shipment
listed below
Tracking Number: ***
Service: *** Ground
Weight: lbs
Shipped/Billed On: 06/11/
Delivered On: 06/16/11:A.M
Delivered To: *** ***, NY, US
Left At: Front Door
Customer may file a $claim max through MemoriesGP as they did not purchase any extra declared value insurance
I see that the bride/consumer is asking for their gown to be returned, but according to [redacted] it was delivered to her front door.
Every
[redacted] Preservation Kit comes with a standard US$500 declared value
& every bride has the opportunity to purchase ‘Additional Declared Value
Insurance’ in ‘Section 4’ of their order form.
The
‘declared value’ of gown/package represents Memories Gown Preservation’s
maximum liability for a gown in the case of loss or damage. If no
value is declared, MemoriesGP’s maximum liability for loss or damage to a gown
from a ‘[redacted] Preservation Kit’ is US$500 (or the equivalent in local
currency). Unfortunately you did not choose to pay for any ‘Additional
Declared Value Insurance’.
At
this point we are turning in the claim/settlement to our financial department
for $500.00
and you will receive a check in the mail within 3-4 weeks. This is Memories
Gown Preservation & [redacted]s final settlement and final
communication in regards to the $500.00 claim.
We
apologize that we were not able to fix the mistake and issue and will do our
best to discuss the issue with our [redacted] Rep to make sure that this does not occur with brides in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The gown was delivered at the incorrect address as per [redacted] associate! The proper address should be [redacted], [redacted], [redacted] ?[redacted][Provide details of why you are not satisfied with this resolution.]
Regards,
Sent: Friday, November 14, 2014 12:47 PMTo: drteamSubject: Complaint ID[redacted] - Memories Gown Presevation - ResponseImportance: High
[redacted]groulx’s gown arrived at MemoriesGP on...
10/02/14.
Her gown was cleaned, preserved, boxed and shipped out from MemoriesGP on 10/27/14 via UPS overnight.
Her UPS tracking number was [redacted] and her gown was delivered to her home on Tuesday 10/28/2014 at 9:49 A.M. and signed for by [redacted]
[redacted]
Vice President
Memories Gown Preservation
** [redacted]
** [redacted]